Private User reviews Toronto, ON Joined 2020/10/20

10/10

Appliance Repair review in Toronto

10/20/2020

Amazing. There was no mess bc and fast and friendly. The service was top notch and after installing they asked if I was satisfied and if there was anything else they could do.

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Job Price

Approximate cost of services:: $2,000.00

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Company Response

Dear customer,
Please accept our gratitude for taking the time to send us your review. We value all feedback and will pass it on to the team so they will know how they did.
Regards
CAS

we apologize for not responding to you sooner.

Private User

Private User reviews Quebec City, Joined 2020/10/20

10/10

Needed new fridge

Quebec City

10/20/2020

Needed a new fridge and had already bought a kitchen through Canadian appliance source and I had a great experience so bought a fridge from them this time! I'll definitely buy again from them ! :)

Job Price

Approximate cost of services:: $1,900.00

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Company Response

Dear customer,
Thank you for the purchase of your new fridge We hope it's keeping everything nice and cool :) Thank you for your review and we hope to do business with you again.
Regards
CAS

we apologize for not responding to you sooner.

Amy in Toronto

1 review Toronto, ON Joined 2018/12/08

0/10

They don't take ownership and endless backorders

Toronto

10/19/2020

I ordered a fridge in June 2020. This is for my own home not a client project. It backordered until Sept THEN Oct. And when it arrived it didn't match the dimensions online and now they won't do full refund.theyre threatenjng to keep 25% of the total when they haven't even shipped the new product I ordered because the first order dimensions we're wrong online - the delivery guys confirmed this.

To all trades out there.. if you need a dealer you can rely on it is not Canadian Appliance.

Job Price

Approximate cost of services:: $2,000.00

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Company Response

My apologies for the fact that your order is back-ordered. Please understand that CAS does not manufacture any of the appliances we sell and that the appliance industry has encountered substantial productivity concerns due to Covid-19. If you would please contact our Customer Care team at cs@caslp.ca to provide your order number so that we may address your concerns directly. If our dimensions were indeed incorrect online, we will certainly re-assess your return request.

Regards,
CAS

Private User

Private User reviews Wasaga Beach, ON Joined 2020/10/19

8/10

Fridge

Appliance Repair review in Wasaga Beach

10/19/2020

Excellent customer service- disappointed the fridge we ordered was on back order when we wanted it delivered- was in stock for weeks & it was taken from our order to fill another customers order

Job Price

Approximate cost of services:: $4,000.00

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Company Response

Dear Customer,

Thank you for your review.

We are happy to hear that you enjoyed your shopping experience with us.

We really appreciate you taking the time to share your rating with us.

We look forward to seeing you again soon.

Kind regards,

CAS

Joseph in Terrebonne

1 review Terrebonne, Joined 2020/10/19

8/10

Home appliances

Appliance Retailers review in Terrebonne

10/19/2020

Sale women welcome us with charms and she is a part-time. she made all recommendations for all types appliances that we should Buy for the best of our money's. Good sale women.

Job Price

Approximate cost of services:: $341,930.00

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Company Response

Dear Customer,

Thank you for your review.

We are happy to hear that you enjoyed your shopping experience with us.

We really appreciate you taking the time to share your rating with us.

We look forward to seeing you again soon.

Kind regards,

CAS

Mark in Markham

2 reviews Toronto, ON Joined 2016/11/23

10/10

Refrigerator purchase

Appliance Retailers review in Toronto

10/17/2020

Needed a new refrigerator during COVID pandemic. Severe shortage in city. CAS had the right type/ size in stock and delivered within 2 days. Very friendly, helpful service by Steve Lederer at CAS. Delivery was on time, professional and friendly.

Job Price

Approximate cost of services:: $3,000.00

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Company Response

Dear Mark,
Thank you for your feedback, we are glad you were able to purchase the fridge that you wanted during the Covid shortage. we appreciate your business and look forward to seeing you again.

Regards
CAS

Private User

Private User reviews Montreal, Joined 2020/10/17

10/10

Perfect

Montreal

10/17/2020

I am satisfied. It was quick and the installation was fine. Thank you. The guys for the installation were at time and the tracking application was great. Thanks you again.

Job Price

Approximate cost of services:: $6,000.00

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Company Response

Dear Customer,

Thank you for your review.

We are happy to hear that you enjoyed your shopping experience with us.

We really appreciate you taking the time to share your rating with us.

We look forward to seeing you again soon.

Kind regards,

CAS

Beth A

1 review Toronto, ON Joined 2020/10/17

0/10

Beware of no returns policy!!

Toronto

10/17/2020

I bought new appliances for my kitchen, sales guy Johnny suggested we get them early or may not get at all, stored them in boxes protected for 3 weeks while did renovation.
When unboxing fridge, giant dent in door, looks terrible, can’t hide it. Try to return it for an undamaged one (we didn’t buy dented, we paid for an undamaged machine. They refuse to accept return and give you NO way to get an undamaged fridge.
Be WARNED! You’ll get this same treatment, READ all reviews, they hide the honest ones and put up these fake positive reviews!

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Job Price

Approximate cost of services:: $8,000.00

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Company Response

Thank you for your review. I am sorry to learn that your appliance has a dent. If you would contact our Customer Care team at cs@caslp.ca to provide your order number, we can look into your concerns directly. Please understand that all physical damages need to be reported within 48 hours of receiving your product. As you state, you did not unbox your appliances until 3 weeks after you had received them. I would suggest contacting the manufacturer to see if they will assist you.

As well, CAS has no ability to "hide" or edit or delete reviews on Homestars or on Google. We are merely able to reply to those reviews. My apologies for any inconvenience.

Regards,
CAS

France

1 review Toronto, ON Joined 2020/10/16

10/10

Service

Toronto

10/16/2020

I ordered the freezer at the end July and because of COVID-19 the co. Had trouble with the actual order to be delivered to them. However, as soon as they received it it was shipped to us. The delivery men were very efficient and on time.

Job Price

Approximate cost of services:: $1,250.00

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Company Response

Dear Customer,

Thank you for your review.

We are happy to hear that you enjoyed your shopping experience with us.

We really appreciate you taking the time to share your rating with us.

We look forward to seeing you again soon.

Kind regards,

CAS

Private User

Private User reviews Terrebonne, Joined 2020/10/16

10/10

washer replacement

Plumbing review in Terrebonne

10/16/2020

Our clothing washer broke beyond repair and had to be replaced. Checked online and found out that CAS had the model we were looking for hence the reason we purchased it.

Job Price

Approximate cost of services:: $150,000.00

Was this review helpful?

Company Response

Dear Customer,

Thank you for your review.

We are happy to hear that you enjoyed your shopping experience with us.

We really appreciate you taking the time to share your rating with us.

We look forward to seeing you again soon.

Kind regards,

CAS

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