Over $1000 Food Discarded because Freezer Didn’t Freeze
We needed to buy an upright FREEZER . The invoice stated that we bought a FREEZER. We plugged in our FREEZER for 3 hours after delivery, then loaded the new FREEZER with frozen food from our old freezer. Two weeks later I discovered that our food was refrigerated ie about 35 degrees and was not frozen. I sent an urgent email to my salesman 2 days ago but have yet to hear back. I asked to speak to the GM of the store and was told there isnt one.
Today I discovered that I had not purchased a FREEZER In fact I had purchased a REFRIGERATOR/ FREEZER which is not what I needed or wanted. Nobody had informed me of this.
Today we tossed out at least $1000 of frozen food (6 large garbage bags).
This situation could have been easily avoided if the salesman had simply told us that we were buying a Refrigerator/ Freezer or even if the invoice had properly described the product I was buying.
Customer Service was useless in this case and simply told me to contact the Manufacturer.
Pictures are available on request.
- Approximate cost of services:
- $800.00