Carpet Selections

We needed to buy an upright FREEZER . The invoice stated that we bought a FREEZER. We plugged in our FREEZER for 3 hours after delivery, then loaded the new FREEZER with frozen food from our old freezer. Two weeks later I discovered that our food was refrigerated ie about 35 degrees and was not frozen. I sent an urgent email to my salesman 2 days ago but have yet to hear back. I asked to speak to the GM of the store and was told there isnt one. Today I discovered that I had not purchased a FREEZER In fact I had purchased a REFRIGERATOR/ FREEZER which is not what I needed or wanted. Nobody had informed me of this. Today we tossed out at least $1000 of frozen food (6 large garbage bags). This situation could have been easily avoided if the salesman had simply told us that we were buying a Refrigerator/ Freezer or even if the invoice had properly described the product I was buying. Customer Service was useless in this case and simply told me to contact the Manufacturer. Pictures are available on request.