I purchased a fridge from this company after looking at their website. I made the purchase over the phone because I dont know they had retail locations in GTA. To be careful, I asked the salesperson if I would be able to return it if they were any problems. He said yes, no problem , within 30 days. The fridge was delivered when I was at work. When I got home I realized it was the wrong size - I needed counter depth and it was standard depth. The mistake may have been mine with the product code, not sure. I contacted them right away hoping to exchange and pay difference for a different size. They said I had to fill out a return request form. I did so and the next day I received a response saying my request was denied. They said because I plugged it in to see if it worked, this counts as installed?
- Approximate cost of services:
- $2,009.00