Martin

I purchased a fridge from this company earlier this year. I did it over the phone cause I didnt realize they had many locations. I was assured by the salesman that I could return it within 30 days, no questions asked. Well guess what, it was delivered, did not quite fit, and I couldnt return it. They said because I plugged it in to see if it worked that it was installed . I asked to hear the conversation with the sales person but they would not let me. Even if they gad allowed me to return it, there was a 25% restocking fee which was not mentioned by the salesman

I purchased a fridge from this company after looking at their website. I made the purchase over the phone because I dont know they had retail locations in GTA. To be careful, I asked the salesperson if I would be able to return it if they were any problems. He said yes, no problem , within 30 days. The fridge was delivered when I was at work. When I got home I realized it was the wrong size - I needed counter depth and it was standard depth. The mistake may have been mine with the product code, not sure. I contacted them right away hoping to exchange and pay difference for a different size. They said I had to fill out a return request form. I did so and the next day I received a response saying my request was denied. They said because I plugged it in to see if it worked, this counts as installed?