A1 Chesney Service Experts

A-1 lost a long term customer. After having had five months over the summer, and access to my home anytime that was needed to fix a thermostat to on-demand heat unit relay issue, the writer returned in early October to find the situation worst off. The problem had not been fixed and there was no heat! Checking in from time to time over the summer I was assured that the technician was working on the problem and coming up with a solution.
The problem, as it turns out, must have been beyond the scope of the technician`s capabilities, but why he didn`t say so is beyond comprehension.
Yes, I am out more than a few bucks, but sometimes the customer takes it in the shorts and this was one of those instances. That`s the bad news and I have moved on.

Now to the good news. In trying to get someone in to address the problem, I found a company that sounded like they had more experience with Navien on-demand heating systems. Following my briefing of what I believed to be a relay problem, and undoing what had been tried over the summer, the new technician had my system working in less than 90 minutes. Impressive!

I was so pleased that I had the new Plumbing and Heating service company back a few days later to do a half day of plumbing upgrading and maintenance. Again, impressive. A happy ending.

Now the 3rd time booking with A1 Chesneys and again - no one shows up. So I have been waiting for 5 hours to get someone to respond. After 4 hours I called and they said someone would call. Now 6 hours later I called and they said someone would call me. I pay a monthly fee to them to have the service available. Its 32 degrees outside and I have had to cancel two important family events to try to get these people to respond. Once they get here in the past few years they do good work but the scheduling is a nightmare.

I called Chesney to check m Lennoxy furnace that was not firing up. Rob & Friday arrived Friday afternoon. Did diagnostics and had to replace the gas valve that was not opening when the control panel activated it. I asked Rob to also check our humidifier that had not worked for a long while. He replaced the solenoid valve for this device. All is now OK. Rob & Friday were courteous, thorough, and competent.

Jamil came in to perform annual tune up on my furnace. It was promotional offer as per flyer received. Jamil was very knowledgeable, professional and helpful. Answered all of my questions while performing his job. Well done and great service!

Purchased a new furnace 6 years ago and was told it came with a 10 year warranty. However the reality as I discovered today is that warranty is only valid if you subscribe to a monthly payment plan over and above the cost of the furnace. This was never explained to me, nor have I ever had to pay forever over and on top on the warranty that came with the purchase. And add to that the monthly cost is over $100 per month. So the cost of the furnace was $5000 and in order to get the actual warranty of 10 years it costs another $1200 per year which equals to $12000 over 10 years. So now the furnace cost becomes 3 times as expensive. Shocked and angry over this deplorable business practise.

Had an AC installed on Easter Monday. Told them we had to be gone early afternoon. Not only did they accommodate, they had to troubleshoot the existing thermostat.

Work was great, completely sealed the housing exterior where the piping went in and cleaned up after themselves. Would recommend. Thanks Ved and Kelly!

My 20 year old furnace required replacement and I got two quotes. They were very similar, but I went with A1 Chesney, and was very happy with the result. The technician took it upon himself to look around my basement and came up came up with a much better way to vent the furnace. The furnace inspector just left and complimented the work that was done.

Ryley and his co-worker as well as the electrician arrived on schedule and performed their work in a well coordinated and efficient manner. Very customer orientated and professional work ethic and always willing to listen to the clients concerns and input. Even though there were some very difficult challenges in completing some of the work they persevered and the end product turned out better than I could have expected. Equipment is excellent quality and appears to meet and exceed expectations. Would highly recommend this company and product.

Cost estimator was knowledgeable and helpful. Filled out all forms and agreed on price and timing of job. A few days before job was supposed to start I was told they had someone leave the company so had to delay the work until someone else was hired. Didnt hear anything for over a month so had to ask the status. Was informed they could no longer complete the furnace/ac installation. Very disappointed in this service as they obviously are not reliable and wasted my time, even as a designated Costco contractor. Would not recommend them despite other good reviews.

I had a problem with my furnace and called A1. They showed up on time but couldn't fix the problem. The technician had no idea what could be causing the problem. All he wanted to do is sell me a new furnace. In the end I did order a new furnace but not through A1. The furnace was only 15 years old.