Overall we were happy with the sale and install process. Our nightmare started when our weatherguard patio door failed, and resulted in a fly infestation in our house due to the gap/bow in our patio door. All weathers warranty department is absolutely horrible at returning phone calls and emails, the Install Manager has no regard for customer service, and the regional Manager prefers to sit in her ivory tower, talk down to customers and refuse to answer customer concerns.
I would not recommend this company to anyone, even thou the product is good their customer service is absolutely terrible once they have your money.
- Approximate cost of services:
- $22,000.00
- Company Response
We are doing our very best to address all customer service concerns. Due to Covid-19 challenges with staffing we are working through scheduling of all service that we were unable to perform in the past 12 weeks. We are disappointed that the date of June 12 we were able to secure for your appointment did not meet your demands , but we are doing all we can to treat all of our customers as fairly as possible while we work through this together. Thank you for your support during this time.
Brenda Redwood