Reviews

0/10

I'm at my wits end with Daytona Homes Edmonton. We are having so many problems with our townhouse. The garage ceiling literally almost caving in, shoddy drywall work, crooked flooring, broken and scratched windows, damaged bathtubs etc. I want to list all of them but the list is so extensive its exhausting. Today we lost heat in our home for the 5th time. We have lived in this property since January. Each time the techs were out to "fix" the heat they told us "this will not happen again." Here we are again today, at the beginning of winter with no heat. We have had to fight every step of the way to get the defects with our home even acknowledged. If you are building with Daytona Homes Edmonton I hope you are paying attention to their detail because we are honestly SO disappointed. If you haven't built yet... I would avoid them. Their customer service once they have your money is APPALLING.

Approximate cost of services:
$400,000.00
Was this review helpful?
1/10

Daytona Homes: where quality work is NOWHERE to be found. We recently purchased a new home from Daytona Homes, and even though we enjoyed the sales experience and team, our enjoyment was short-lived once taking possession. We noted a few significant deficiencies on our initial home walk-through before taking possession. 1) The Laundry room counter was installed incorrectly through a broken and cracked washer box, making access to the water shut-offs impossible and left an unnecessary circular hole in the counter top. 2) We also questioned why the bulkhead and sub ceiling in the garage were not level and were sloped towards the middle of the room. In response to our concerns, the Daytona "superintendent" informed us that because the laundry counter was a “last-minute change order” (which it was not, it was in the sales contract), they would not move/fix the counter or washer box. Also, the un-level sloped ceiling " was specifically engineered to be that way”. After moving into the home we began noticing a number of other deficiencies we had not caught during our walk-though. We have excessive screw pops and drywall corner moulding cracking throughout the home. It was so bad we had a tradesperson come in saying, "your house must have been built on a Friday before a long weekend" and "they have never seen so many drywall repairs after only 30 days”. Our bathroom light fixtures flickered like seizure inducing strobe lights and we needed to replace all of the bulbs twice. We had a smashed window upon move in that had occurred months before our possession date and was not fixed until we moved in, and then another window cracked a few weeks into our ownership. We have creaking subfloors under our laminate in the kitchen and under the carpet in our third bedroom. Our ceramic tiles were cracked in the main bathroom and laundry room. Our bath tub was scratched and chipped in multiple locations. Our entry way floor had a staple sticking up from under the laminate on which I cut my foot. Our main floor walls have been framed poorly, (or the flooring has been installed poorly) causing a noticeable 3" difference in the flooring from one side of the room to the other. Then to top it off our furnace has lost heat four times throughout the winter (We have lived here for 3 months) and every time it is “fixed” the repair person says "not to worry it won't happen again….." After 30 days of living in the home, we had our first warranty appointment with a Daytona Representative. He was shocked at the number of issues we were having with the house but getting all of the defects fixed has been a struggle. Specifically, getting someone to fix the garage ceiling which was literally falling down, was awful as none of the trades wanted to take ownership and was only rectified once I contacted the sales team. We have had a constant stream of tradespeople coming through our door to fix the never-ending deficiencies that we can see. We are very concerned about the quality of craftsmanship in this home and can only imagine the problems we cannot see hidden behind our walls. Our neighbours have similar problems too and I think Daytona is under the impression that neighbours don't talk. We have reached our breaking point. We emailed the warranty team requesting for a manager to contact us and we still haven't heard a thing…6 days and counting. We do not recommend Daytona Homes. because they have taken our positive sales experience and turned it into a complete nightmare that we are forced to wake up to every day. Seriously, look elsewhere, its awful. One final note, the shingles have now begun to blow off the roof as well.

Approximate cost of services:
$360,000.00
Was this review helpful?
Company Response

Hi Jay, thank you for sharing your experience on purchasing a Daytona inventory home when it was at cabinet installation stage. Our three-storey product does tend to have more drywall repairs due to the increased settlement from the additional weight of the extra storey. Our warranty team has been in to remedy your concerns, and we have followed up and learned that our warranty superintendent is still actively working with you and you have spoken to our warranty manager. Your comments have been communicated to them and they will be reaching out.

3/10

Overall we were happy with the sale and install process. Our nightmare started when our weatherguard patio door failed, and resulted in a fly infestation in our house due to the gap/bow in our patio door. All weathers warranty department is absolutely horrible at returning phone calls and emails, the Install Manager has no regard for customer service, and the regional Manager prefers to sit in her ivory tower, talk down to customers and refuse to answer customer concerns. I would not recommend this company to anyone, even thou the product is good their customer service is absolutely terrible once they have your money.

Approximate cost of services:
$22,000.00
Was this review helpful?
Company Response

We are doing our very best to address all customer service concerns. Due to Covid-19 challenges with staffing we are working through scheduling of all service that we were unable to perform in the past 12 weeks. We are disappointed that the date of June 12 we were able to secure for your appointment did not meet your demands , but we are doing all we can to treat all of our customers as fairly as possible while we work through this together. Thank you for your support during this time.

Brenda Redwood