The Carpet Palace

Carpet & Rug Retailers
Halton Hills ON L0P 1K0
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Reviews for The Carpet Palace

Average customer rating:
9.8 10 (139 reviews)

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Jill
Jill
1 review Brampton, ON
10/10

Great job

Great selection in store and friendly, knowledgeable service. Haje did an excellent job installing carpet, took time to do careful matching of pattern on stairs, gave me leftover carpet to make a runner. Very satisfied customer.

Approximate cost of services:
$2,100.00
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Company Response

Hi Jill! We really appreciate you taking the time to leave a review. We're so glad that you're happy with your new Stanton Wool Carpet Runner! What a beautiful selection you made. Please let us know if you have any questions in the future :)

The Carpet Palace Team

Private User
Private User
Private User reviews , ON
10/10

Hardwood Installation

This company was recommended by my son and my best friend. From the first phone call to the visit for the estimate was first class professional.
The installation and installers were excellent.
We were doing a kitchen Reno and needed the same existing hardwood to be removed and installed
This was done quickly and efficiently.
It was such a great job that you cannot tell where the old floor was removed and the new floor was installed
Great company!

Approximate cost of services:
$4,000.00
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Company Response

Hi there, thank you so much for taking the time to let us know how your experience was with us! Really glad we could create a seamless look from your old flooring to your new flooring, even though it took a little bit longer than expected. We really appreciate you choosing The Carpet Palace for your flooring project and hope we can help you again in the future :)

All the best!
The Carpet Palace Team

Dominic M.
Dominic M.
10 reviews Brampton, ON
10/10

Outstanding service

I reached out to Bill with a list of questions about a hardwood product that was featured on their Facebook page. Bill responded promptly with all the info and much more. When the time came to purchase the hardwood for our whole house, there was no hesitation to use the Carpet Palace. Customer service was outstanding, very knowledgeable staff and the price was very competitive. The experience from beginning to end was simply amazing and very easy!! We will definitely be returning customers when the time comes to replace the basement carpet.

Approximate cost of services:
$12,000.00
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Company Response

Hi there, thank you very much for taking the time to write a little bit about your experience with us :) we're always happy to help and you were a pleasure to work with through the entire process! Hope you're enjoying the beautiful new hardwood flooring!

Bill
The Carpet Palace

Bill & Sharon Price
Bill & Sharon Price
1 review Rockwood, ON
10/10

Installing Vinyl Floor Tiles and carpet

It was an absolute pleasure dealing with George; owner of Carpet Palace, on our recent project. Six years ago we used Carpet Palace to install hardwood throughout our home. For this project we consulted with George and he was able to guide us in choosing the area rugs for 3 rooms. carpet for both staircases and vinyl tiles for our kitchen and bathroom. We love the result!! The installers were prompt and courteous and worked diligently to finish the job professionally and in a very timely manner. We highly recommend Carpet Palace to our friends and family!

Approximate cost of services:
$5,500.00
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Company Response

Hi Bill & Sharon! It was great working with you, as always. So glad that we're your first choice for flooring, carpet and area rugs and that we can deliver exactly what you expect each time. Hope you're enjoying the new floors and rugs!

All the best,

George
The Carpet Palace

geoffwsilva
geoffwsilva
2 reviews Toronto, ON
10/10

Apartment Flooring Renovation

The Carpet Palace was recommended to me by a friend. I was looking for a flooring company that could completely remove and reinstall new flooring for one of my rental apartments in Toronto.
Bill responded to my inquiry in a timely fashion and answered all my questions and provided very useful ideas and design recommendations. Bill's professionalism was the deciding factor in me awarding his company the contract.
The installation was done exactly on time as promised. The installers were clearly experts in their trade and the end result exceeded all my expectations. Bill personally went out of his way to deliver materials in advance for painting, checked up on the installers during the process and even asked them to fix some things to meet his high quality standards. I have no hesitation in recommending The Carpet Palace for all your flooring needs.

Approximate cost of services:
$10,000.00
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Company Response

Hello Geoff,

Thank you for taking the time to write this amazing review. The Peninsula Beirut luxury vinyl was a beautiful option for your property--durable & fully waterproof. Also, great idea with the stair runner, it definitely enhanced the look and safety of the space! Thanks again for your support this past year and have a fantastic holiday season!

The Carpet Palace Team

The Leighs
The Leighs
1 review , ON
10/10

Bedroom Carpeting

We had arranged to have the two bedrooms in our condo carpeted by Carpet Palace. Through no fault of the vendor, the date for our install had to be changed. They were very accommodating about this and despite having an earlier job run late, the two installers arrived at our condo ready to do the job at 4 pm on the rescheduled date. They worked without a break until almost 8 pm and did an amazing job. The quality of the carpet and the installation were excellent. This is not the first time we have used Carpet Palace, and will not be the last. Thank you George.

Approximate cost of services:
$3,600.00
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Company Response

Hi Susan! Firstly, thank you very much for taking the time to leave a review about your experience with us. The Riverdale nylon carpet is an incredible option and we think you'll be really happy with it long-term. Secondly, thank you for being so flexible with the install date when the first one didn't quite work out. Enjoy the new carpet and please do let us know if you've got any questions in the future.

The Carpet Palace Team

Mandy
Mandy
1 review Halton Hills, ON
10/10

Engineered hardwood installation main floor of house

A++++++ don’t go anywhere else for your flooring. Exceptional customer service from Bill made the whole process stress free. The workmanship is outstanding. I love the new stairs and the colour match is amazing. Don’t waste your time shopping around. Choose Carpet Palace. I am a perfectionist and I couldn’t be happier!!! Thank you to your wonderful team for always welcoming me so warmly and for always answering my questions.

Approximate cost of services:
$12,000.00
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Company Response

Wow, Mandy these before & after photos are unbelievable! This is a huge transformation that left your space looking way larger & warmer. I'm really glad you took that extra little time finding the exact product that you wanted and that we could help you attain the result you expected :) We really hope you enjoy the new flooring for years to come! Thanks for all of the incredible support.

Bill
The Carpet Palace

S. Murray
S. Murray
1 review Acton, ON
10/10

Hardwood installation

As always, Carpet Palace did an amazing job for us. They were always helpful and accommodating throughout the whole process. The gentlemen doing the installation did fabulous work and we are beyond thrilled with our new floors.

Approximate cost of services:
$5,200.00
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Company Response

Hi there! First of all thank you for taking the time to write a review about the experience you had with us! We're so happy you let us help you with another flooring project, and glad it turned out beautifully.

Thanks again for all of your support

The Carpet Palace Team

Wilma de Boer
Wilma de Boer
1 review Halton Hills, ON
10/10

Bedroom carpet

They replaced my moms carpet in her bedroom in her retirement home. Efficient and quick. Moved and replaced all furniture and even put on her bed skirt and mattress pad back on when putting the bed back together. She was extremely pleased with the work done Looks excellent!!

Approximate cost of services:
$170,000.00
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Company Response

Hi Wilma! So glad you and your mom are happy with the new carpeting and overall experience you had with us! It was a pleasure working with you both on this. Please let us know if you have any questions at all about the new carpeting :)

Bill
The Carpet Palace

Adam in Georgetown
Adam in Georgetown
1 review Halton Hills, ON
10/10

Overall a superb experience!

We went to Carpet Palace looking for flooring for our basement and den. The store is large with a great selection and hundreds of samples on display. The staff are very friendly. Bill took care of measuring, quoting and coordinating the entire process. He was great to deal with. The installers were very professional, efficient and friendly! Will definitely be going back for my next flooring project. Thank-you Carpet Palace.

Approximate cost of services:
$9,000.00
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Company Response

This is awesome, thank you so much for taking the time to write this review, Adam! So glad we could help you bring your basement & living room back to life with new luxury vinyl flooring. The Toros Grey was the perfect colour selection. It was fantastic dealing with you, and look forward to seeing you again in the future!

Bill
The Carpet Palace

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Carpet Palace

For over 30 years The Carpet Palace has strived to provide high quality flooring and area rugs at fantastic prices. Our loyal community has allowed us to grow into the company we are today, serving a large portion of the Ontario marketplace including, but not limited to: Georgetown, Brampton, Mississauga, ...
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