Sparkle Pool & Spa

Hired this company to paint, install new waterline tile and install a flagstone surround for my concrete pool. They also installed new pool equipment. Hard to know where to begin. We were away when the project began but left the car key with my niece so they could move the car. They didn'tbother to move it and when we came home found the car had been scratched from front to back along one side. They removed a fireplce vent and broke it and there was garbage every where. Called Allon after much talk he had the car fixed. I installed a new vent myself as it was a health hazard. The paint came off the pool in large swatches, the tile began crumbling and the mortar joints in the flagstone surround began to break and crumble within weeks. Allon said the paint was defective , so he repainted, I made a point of being there and when I saw his crew trying to start repainting without acid washing. I called but no one ever returned my call ( they had been paid in full at this point ) predictably the new paint came off and no one ever returned my calls. The tile installed was not meant for pools. The flagstone joints crumbled because the concrete base they installed failed because it was done incorrectly. The electic was run only four inches below ground and not in conduit as required. I have had to redo everything at great cost. Complete disaster.

I cannot say how disappointed I am in Sparkle and their reps (Chris, Allon, etc...). They don't answer the phone during buiness hours and don't have the courtesy of returning voicemails with simple "yes or no" type answers.

Have faught with this all summer but am now forced to take my business elsewhere. They had been taking care of our pool for quite a few years, but no more.