ABW Air Systems Limited

Formerly Abw Halton Climate Care
Heating & Air Conditioning
1110 Heritage Rd. unit #4 Burlington ON L7L 4X9
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HomeStars  >  Heating & Air Conditioning in Burlington  >  ABW Air Systems Limited  >  Warranty Obligation from a Business Acquisition
Donald from Mississauga
Donald from Mississauga
5 reviews Mississauga, ON
9/10

Warranty Obligation from a Business Acquisition

We purchased a York (ClimateCare brand) air conditioning system from Halton Peel ClimateCare (HPC) in 2012, which had a 10 year warranty on all parts. The warranty was confirmed on the invoice, which was prepared and signed by the owner. ABW Air Systems purchased the HPC business in 2015. The evaporator coil and TX valve failed this week after 9 years and our A/C stopped working. The technician informed us that the coil was manufactured by ADP and not York. We contacted ABW about the 10 year parts warranty. ABW checked with ADP and there was only a 5 year warranty on that coil. ABW was only able to cover the manufacturer warranty in this situation and unfortunately just offer a replacement coil at full retail. As a last resort we reached out to ClimateCare Canada. Our challenging warranty claim was cleared within 3 business days and the air conditioning system was back up and running.

Approximate cost of services:
$5,746.00
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Previous versions of this review:

Donald from Mississauga
Donald from Mississauga
5 reviews Mississauga, ON
5/10

Warranty Obligation from a Business Acquisition

We purchased a York (ClimateCare brand) air conditioning system from Halton Peel ClimateCare (HPC) in 2012, which had a 10 year warranty on all parts (invoice excerpt attached). The warranty was confirmed on the invoice, which was prepared and signed by the owner. ABW Air Systems purchased the HPC business in 2015. The evaporator coil and TX valve failed this week after 9 years and our A/C stopped working. The technician informed us that the coil was manufactured by ADP and not York. We contacted ABW about the 10 year parts warranty. ABW checked and ADP only offered a 5 year warranty on that coil. It appears that HPC had intentionally substituted a York coil with the ADP. Based on the HPC invoice we clearly had a 10 year parts warranty on the entire system. ABW has just offered a replacement coil at full retail and we would need to wait at least 2 weeks. Based on this experience we would not recommend ABW to any friends or business connections.

Approximate cost of services:
$5,746.00
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