We purchased a York (ClimateCare brand) air conditioning system from Halton Peel ClimateCare (HPC) in 2012, which had a 10 year warranty on all parts. The warranty was confirmed on the invoice, which was prepared and signed by the owner. ABW Air Systems purchased the HPC business in 2015. The evaporator coil and TX valve failed this week after 9 years and our A/C stopped working. The technician informed us that the coil was manufactured by ADP and not York. We contacted ABW about the 10 year parts warranty. ABW checked with ADP and there was only a 5 year warranty on that coil. ABW was only able to cover the manufacturer warranty in this situation and unfortunately just offer a replacement coil at full retail. As a last resort we reached out to ClimateCare Canada. Our challenging warranty claim was cleared within 3 business days and the air conditioning system was back up and running.
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