Great Northern Insulation

Home Inspection
ON
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Great Northern Insulation
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93%

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Reviews by rating (past 12 months)
Best of 2019 winner 8 timesBest of 2019winner 8 times
Giving Back Award winnerGiving Back Awardwinner

Reviews for Great Northern Insulation

Average customer rating:
9.5 10 (784 reviews)

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Mary Ellen in Toronto
Mary Ellen in Toronto
0 reviews Cambridge, ON
10/10

Insulation installation

My home was approved for retrofit work under the Union Gas Home Weatherization Program - attic insulation, wall insulation with dense pack cellulose and comprehensive air sealing. Bryan, Jesse and Jeremy from Great Northern Insulation did the work.

email address is mehagey@gmail.com

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Company Response

Thank you Mary Ellen for taking the time to review us, We're thrilled to know you were happy with the service from start to finish. We made sure to tell the crew that you were so happy with their workmanship. It means so much when we hear directly from our customers on the great job we're doing. Thank you for choosing Great Northern Insulation!

Private User
Private User
Private User reviews Milton, ON
10/10

Small Job Done Well

I had a small job done, just spray foam insulation around my basement joists, and under the soffit of my porch to warm up my son's room. Very happy with the job, the guys who did the job, and the warmer home.

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Company Response

Small or large job we do it all, So We're thrilled to know you were happy with the service from start to finish. we made sure to tell the crew that you were so happy with their workmanship. Thank you for choosing Great Northern Insulation!

Private User
Private User
Private User reviews Hamilton, ON
6/10

Attic insulation

They were on time as I booked this appt 2 months ago, did the job. Forgot too ask some questions, will find out if they did a good job. When the energy auditor comes in too check their work

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Company Response

Thank you for taking the time to review us, It means so much when we hear directly from our customers on the great job we're doing. Thank you for choosing Great Northern Insulation!

HomeStars in Toronto
HomeStars in Toronto
3 reviews Honey Harbour, ON
9/10

Cottage and Garage Upgrades

GNI just finished a very large job to update our cottage and 2 new garages.

All 3 crews were very professional, neat , tidy and organized. The quality of work was excellent. I was especially happy to see very clean and well organized trucks...I knew the crews would likely be efficient.

I highly recommend GNI

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Company Response

Thank you for taking the time to review us, We're thrilled to know you were happy with the service from start to finish. It means so much when we hear directly from our customers on the great job we're doing. Thank you for choosing Great Northern Insulation!

Private User
Private User
Private User reviews St. Catharines, ON
8/10

Blown cellulose insulation in attic

Retained GNI to install insulation in attic. Their quote was competitive. The team of Tom, Logan and Emil were professional and courteous. Did a good job with site preparation and clean up.

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Company Response

Thank you Murray for taking the time to review us, we made sure to tell the crew that you were so happy with their workmanship. It means so much when we hear directly from our customers on the great job we're doing. Thank you for choosing Great Northern Insulation!

brian in Pefferlaw
brian in Pefferlaw
0 reviews Pefferlaw, ON
10/10

reinsulate atic

team did a great job , very professional ,
special thanks to Eric for such a great clean up job.
Thanks Guys we already feel a difference in the temperature of the house.

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Company Response

Thank you Brian for taking the time to review us! It means so much when we hear directly from our customers on the great job we're doing. Thank you for choosing Great Northern Insulation!

Private User
Private User
Private User reviews Bracebridge, ON
10/10

insulation

~The salesman showed up when he said he would for estimate
~The workers showed up when they said they would
~They refused to complete the job until the site was prepared properly so they could do the job properly. They did not just go ahead to get it done and move on.
~They offered advice on additional work to improve insulation, and how to do it.

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Company Response

Thank you for taking the time to review us, We're thrilled to know you were happy with the service from start to finish. we made sure to tell the crew that you were so happy with their workmanship & advice. It means so much when we hear directly from our customers on the great job we're doing. Thank you for choosing Great Northern Insulation!

Frems in Toronto
Frems in Toronto
2 reviews Ajax, ON
10/10

Attic Insulation

Only good things to say about Mike (sell rep) and the crew that came to do the work.
Professional opinion and advice, adequate price (purchased through Costco).
The crew did very clean and neat installation.
At every step my questions were answered and followed through in a timely manner.
Would definitely recommend.

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Company Response

It means so much when we hear directly from our customers on the great job we're doing. Thank you Frems for choosing Great Northern Insulation!

Mar in Brantford
Mar in Brantford
1 review Brantford, ON
10/10

Weather proofing and basement insulation

I was lucky enough to have Joel and Gabe come and help
With my home Insulation project. They were knowledgeable and offered suggestions and information for everything I requested. They even patched the drywall ! It was incredible. Then during install they noticed a hot water leak which explained my high water bill. Thank goodness I immediately called the plumber and had it fixed!
So
Thank you I
Will be toasty warm!
M I forgot to take a picture sorry!

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Company Response

Thank you Mar for taking the time to review us, We're thrilled to know you were happy with the service from start to finish. we made sure to tell the crew that you were so happy with their workmanship. It means so much when we hear directly from our customers on the great job we're doing. Thank you for choosing Great Northern Insulation!

Private User
Private User
Private User reviews Toronto, ON
2/10

Horseshoe Lake cottage spray foam fail

The only reason that this review doesn’t get a zero or 1 star is that I will give Great Northern customer service some credit for trying to make our spray foam insulation job at our cottage right.

The spray foam work done deserves a zero or no stars. Our old cottage had exposed 2 by 4 walls and there was not a single cavity that the foam did not protrude beyond the studs, making installation of any wallboard impossible. On top of this despite stapling up plastic barrier (we know because we had to pull out hundreds of staples, some on unfinished parts of the cottage but also some in our floors, the wall quarter-rounds and even in some of the finished wood areas or the cottage) there was overspray everywhere, most significantly on our ceiling where we intended to leave natural wood with a whitewash finish. So GNI tried to make it right. They sent crews for 2 more days meaning we were displaced from our place and it required vacation days to be there. After two days of working with 2 people on the first day and 4 people on the second day with work involving what they call scarfing (sawing) the walls to remove excess foam and scraping the ceiling and then sanding the ceiling I asked the site foreman on day 2 if there were vacuuming the walls. He insisted that the crew would sweep and vacuum the walls. The did run one vacuum (they could have used three) and then wrapped up the job. Going back into our place and starting to put furniture back in place we realized there was bits of purple foam dust everywhere. My wife and I vacuumed with two vacuums for 2 hours on Saturday and another 2 hours on Sunday. Upon more correspondence GNI offered to come back to do more cleanup but I declined. At this point I no longer wish to be displaced from my place nor do I trust their quality of work. As I said to them, when a job is done this poorly it is almost impossible to make it right. My wife and I plan to do a complete wall vacuum with a brush attachment to try to remove as much of the loose foam as possible on our next trip to the cottage. Hopefully this will somewhat remedy the situation until we can drywall.

Did GNI attempt to provide good customer service? Yes. Did they do the job with any sort of quality? No. Would I recommend them? I leave that to your judgement.

1 of 1 people found this review helpful.
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Company Response

Good Morning,
Thank you for providing us with your feedback. At Great Northern Insulation we pride ourselves in the excellent customer service we offer to our customers. We are sorry to hear that this occasion the install and clean up was below our company standards. We appreciate the opportunity to try to make things right by allowing our team to return to scarf and clean up your cottage so you can install your drywall.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Great Northern Insulation

Great Northern Insulation is an industry leading insulation installer with over 30 years experience. We are the largest insulation company in Ontario and have branches throughout. We are Energy Star and Foam Masters™ certified. We offer Free In-Home Assessment, contact us today to learn more.

CATEGORIES
Home Inspection, General Contractors, and Renovation Advisors
SERVICES
INSULATION
SPECIALITIES
Spray Foam Insulation, Blown Fibre Insulation, Air Barriers, Old Insulation Removal, Air Sealing & Draft Proofing, Fire Protection, Batts & Vapour Barriers, Specialty Coatings
WEBSITE
https://www.gni.ca/
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
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