We dealt with Larry Smart of Roofing For Less as I needed to remove the roof of my home in order to reinsulate the attic space. Larry came to quote the job. He agreed that if we removed the back of the roof it would give full access for the insulation crew and worked with me to come up with ideas to stop the ice damming that was occurring. He told me he worked for the roofing company but they had a sister company that would do the insulation. He sent me a quote on the roofing as well as a quote for new aluminum, the insulation quote didnt come until 2 weeks before the job was scheduled to start. I was quoted just over $13k to remove half the roof and replace it once the job was complete and just over $6k for aluminum. I was given a range for the insulation from $4500 to $7500 so I paid the deposit for the roof and aluminum. 2 weeks before the job is to begin we receive the quote for insulation, its just under $10k. At this point Im stuck because I have already paid a deposit for the roof to come off and without insulation there is no point in removing the roof. So I paid the deposit for insulation. The job begins and the roof comes off. The insulation crew comes and insulated and the roofing crew comes back and puts the roof on. No problems were mentioned and when the job was done he asked for the balance. I noticed later in the day that someone had come through the drywall in a bedroom. So I reached out to Larry to let him know. He assured me it would be repaired and that the rest of the job went smoothly. There was also 13 sheets of plywood and 16 bundles of shingles left after the job was complete, no credit was given for this overage; they took it with them. So I paid the balance owing. The drywaller they sent did a horrendous job, screwed drywall to cardboard, no tape, 1 coat of mud and painted it. I was not happy with this and was assured someone would come to repair it. No one came,they instead gave a $500 credit for this. Mid Nov. we got a snow fall and my roof was still melting as if we hadnt done anything. I reached out again to Larry and he didnt know why that was, that the roof had been completed and the attic insulated. We knew this wasnt the case as we could see old insulation batts. Then he tells us that they couldnt get to that space, to fix it in the spring will cost an additional $9k. We contact Roofing for Less and speak with the owner Jodi. Turns out they dont have a sister company that does insulation and she apparently didnt know about this job. We sent her the invoices to prove it and she tells us Larry is fraudulently using her invoices and that this isnt her problem and she isnt dealing with us. We contacted the insulation company for the invoices they sent to Larry, only to find he over charged us by just under $4k for the insulation. We contacted Larry and confronted him about this. He tells us hes sorry, he needed the money to buy drugs he is addicted too. Tells us the roof will get fixed and he will send us back the money he overcharged. January a new roofing crew comes and removes the front of the roof now to give access a second time to the insulation crew to complete the job. Again the insulation crew doesnt speak with us while on-site and completes the job; leaving behind the garbage in our driveway. A review on their business and a few hours later they send someone to get the garbage. While here they finally come to the door. They tell us that they didnt have full access the first time, that Larry knew that, received a credit for it and signed off on it. They also state that the insulation used is not code and that it is only R30 not R60. According to them they told Larry this was not to code and he hushed him. The roof still has a hot spot all the way across the front, I have now paid almost $10k for insulation that is not to code. Larry Smart is a fraud, and Roofing for Less is aware and continues to employ him. Roofing for Less is responsible as he is a general manager for them yet they refuse. Do yourself a favour and stay far away from this company!
- Approximate cost of services:
- $30,000.00
