Great Northern Insulation

Home Inspection
ON
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Great Northern Insulation
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93%

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Reviews for Great Northern Insulation

Average customer rating:
9.5 10 (766 reviews)

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Frems in Toronto
Frems in Toronto
2 reviews Ajax, ON
10/10

Attic Insulation

Only good things to say about Mike (sell rep) and the crew that came to do the work.
Professional opinion and advice, adequate price (purchased through Costco).
The crew did very clean and neat installation.
At every step my questions were answered and followed through in a timely manner.
Would definitely recommend.

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Mar in Brantford
Mar in Brantford
1 review Brantford, ON
10/10

Weather proofing and basement insulation

I was lucky enough to have Joel and Gabe come and help
With my home Insulation project. They were knowledgeable and offered suggestions and information for everything I requested. They even patched the drywall ! It was incredible. Then during install they noticed a hot water leak which explained my high water bill. Thank goodness I immediately called the plumber and had it fixed!
So
Thank you I
Will be toasty warm!
M I forgot to take a picture sorry!

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Private User
Private User
Private User reviews Minden, ON
2/10

Horseshoe Lake cottage spray foam fail

The only reason that this review doesn’t get a zero or 1 star is that I will give Great Northern customer service some credit for trying to make our spray foam insulation job at our cottage right.

The spray foam work done deserves a zero or no stars. Our old cottage had exposed 2 by 4 walls and there was not a single cavity that the foam did not protrude beyond the studs, making installation of any wallboard impossible. On top of this despite stapling up plastic barrier (we know because we had to pull out hundreds of staples, some on unfinished parts of the cottage but also some in our floors, the wall quarter-rounds and even in some of the finished wood areas or the cottage) there was overspray everywhere, most significantly on our ceiling where we intended to leave natural wood with a whitewash finish. So GNI tried to make it right. They sent crews for 2 more days meaning we were displaced from our place and it required vacation days to be there. After two days of working with 2 people on the first day and 4 people on the second day with work involving what they call scarfing (sawing) the walls to remove excess foam and scraping the ceiling and then sanding the ceiling I asked the site foreman on day 2 if there were vacuuming the walls. He insisted that the crew would sweep and vacuum the walls. The did run one vacuum (they could have used three) and then wrapped up the job. Going back into our place and starting to put furniture back in place we realized there was bits of purple foam dust everywhere. My wife and I vacuumed with two vacuums for 2 hours on Saturday and another 2 hours on Sunday. Upon more correspondence GNI offered to come back to do more cleanup but I declined. At this point I no longer wish to be displaced from my place nor do I trust their quality of work. As I said to them, when a job is done this poorly it is almost impossible to make it right. My wife and I plan to do a complete wall vacuum with a brush attachment to try to remove as much of the loose foam as possible on our next trip to the cottage. Hopefully this will somewhat remedy the situation until we can drywall.

Did GNI attempt to provide good customer service? Yes. Did they do the job with any sort of quality? No. Would I recommend them? I leave that to your judgement.

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Company Response

Good Morning,
Thank you for providing us with your feedback. At Great Northern Insulation we pride ourselves in the excellent customer service we offer to our customers. We are sorry to hear that this occasion the install and clean up was below our company standards. We appreciate the opportunity to try to make things right by allowing our team to return to scarf and clean up your cottage so you can install your drywall.

10/10

Collingwood New Build

From the very start of the process to have the property insulated, sales to vapour barrier to the installation things were seamless. Along the journey there was constant follow-up to ensure things were moving forward to my satisfaction and timeline.

If I had one complaint it is that I have none. Special thanks to Angelo and the tallest man on stilts Frank! Great Job!!

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Murray in Toronto
Murray in Toronto
0 reviews Toronto, ON
10/10

Attic Loft Renovaton

Great Northern's quote was slightly less than another quote I received. James the sales rep was prompt and courteous. All dealings with the company have been good. The job was done on schedule and I am pleased with the quality. They were careful not to create a mess and left the house in a clean state. Highly recommend

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P & B Bolton in Cambridge
P & B Bolton in Cambridge
0 reviews Cambridge, ON
9/10

Prompt and clean service

At a busy time for energy audit deals, GNI was very prompt sending their assessor for a no-obligation quote, and they booked me in as soon as they could. The team who came today were in and out quite efficiently and cleaned up the mess that was created in the process. Thanks.

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Derrick in Quispamsis
Derrick in Quispamsis
0 reviews Quispamsis, NB
8/10

Insulation for my attic

Great Northern Insulation were good to work with. They prepared a thorough estimate and set up a time for them to do the work. They comlketed the work cleanly and efficiently. Their staff were courteous and I was happy with the work performed

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Private User
Private User
Private User reviews Windsor, ON
10/10

Home Insulation

When I call for a quote from Great Northern Insulation they returned my call the next day. A day later Mike came out to see the home gave me a quote. I scheduled the job. On the day the work was to be done the guys were here on time. They were friendly, polite and professional. Before leaving my home they cleaned up not only in the house but my driveway as well. GREAT JOB GUYS. I certainly will recommend Great Northern Insulation to all my family and friends.

Mark

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Private User
Private User
Private User reviews London, ON
10/10

Attic Insulation/Airseal

This is my second time using Great Northern, as I had them first insulate above my garage. I find their work to be very thorough and professional. They were also very good at cleaning up afterwards. I wanted my attic to be R60 after the recent colds winters.

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James in Georgina
James in Georgina
2 reviews Georgina, ON
10/10

Basement Apartment

After using Great Northern for a new custom home that I built 3 years ago, they were the first to call for spray foam in a basement apartment in one of my rental properties. Their quote was not the lowest, but it was competitive and knowing the quality to expect from them was definitely a plus. They met my timeline with no issues and the quality of work was excellent, as expected. Good people throughout the organization helps to make everything go smoothly.

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Company Response

What a great review! Thank you James for taking the time to review us! It means so much when we hear directly from our customers on the great job we're doing. thank you for choosing Great Northern Insulation!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Great Northern Insulation

Great Northern Insulation is an industry leading insulation installer with over 30 years experience. We are the largest insulation company in Ontario and have branches throughout. We are Energy Star and Foam Masters™ certified. We offer Free In-Home Assessment, contact us today to learn more.

CATEGORIES
Home Inspection, General Contractors, and Renovation Advisors
SERVICES
INSULATION
SPECIALITIES
Spray Foam Insulation, Blown Fibre Insulation, Air Barriers, Old Insulation Removal, Air Sealing & Draft Proofing, Fire Protection, Batts & Vapour Barriers, Specialty Coatings
WEBSITE
https://www.gni.ca/
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
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