I am so pleased to give this company a 10 on 10 for superb support. The folks at City Gas handle things beautifully on a routine basis, but I was amazed--and very grateful-- when I needed almost immediate help. The 75 gallon hot water heater in my furnace room rusted out at the bottom and caused a bit of chaos to say the least. After I got the water shut off, I sent an "emergency" email to their info address - this was Sunday afternoon. The response was prompt and courteous. At 11 am the next day (Monday) two senior techs were on site to install a new unit - exactly the commercial model I needed. The furnace room was spotless when they left and the old unit was tucked in away in their truck. I have great regard for this kind of excellence!
- Company Response
Hello Dr. C.H.,
Thank so very much for your kind words. Nothing makes us happier then to help wonderful clients such as yourself in times of need. I have passed along this message to our whole staff, they greatly appreciate the time you took to write this, and we appreciate your continued support of our business!
The Whole Team at City Gas Heating & Air Conditioning!