Francis Home Environment Heating And Air Conditioning

I called regarding some water we catch from our furnace and was extremely pleased with the customer service we received. The customer service agent I spoke with was extremely professional and helpful and the technician called me when he was on his way to our home and was extremely professional polite and efficient at taking care of the problem and we could not be happier with the service!

Technician Adam Riera was able to come earlier than the original booked time slot , which was great (I was called in advance to check on my availability). He was friendly and professional, explained everything he was doing and was not insistent that I should replace the current filter immediately . A very comfortable person to have in my home and an asset to Francis Home Environment .
Carol (Ottawa)

I've been a customer Francis home environment for many years. The technicians have always been prompt and courteous, clean, and did not track a mess through my home. We have had absolutely no trouble with our heating and air conditioning systems. However this company does not get 5 stars because of their support personnel. Management needs to give their reception and appointment personnel training on courtesy. The woman I spoke with was curt and abrupt and reluctant to answer my questions. She did not say please or thank you - not one time. I was not impressed.

My furnace has always been maintained by your company.
You installed a pressure switch recently for which I paid.
Other problems emerged but you sent an excellent technician Matt Tanner.
Great patience was used and the problem was addressed by Matt. The supervisor also came and both men took considerable trouble to solve the issues and no further charges were added.
Thank you.

I made the right choice on you guys on replacing my old furnace and installing a new one.the technician you sent are very professional,explained everything about the system and clean when they finished.
A big thank you to “Ian and Andrew”

The dispatched technician, Karl, did an excellent job identifying and solving the issue with my furnace. Beyond that, he offered a lot of quality information surrounding the issue and the furnace generally, which will be useful going forward.

I highly recommend this service.

Great Experience from beginning to end. Had my furnace and tankless installed within 2 days of speaking with the team for the first time.

MikeD and MikeC were fantastic.

Thanks

In this review, I will make reference to three companies. Since this is a review of Francis Home, I will use their name but rather than state the names of the other two companies, I will refer to them as Company A and Company B.

On Thursday Nov 23rd during a maintenance inspection of my 15-year old furnace by Company A it was discovered that the furnace needed to be replaced. Not wanting to delay this process I agreed to have the furnace replaced by Company A that performed the maintenance. Company A and I drew up a contract and agreed that the pre-installation phase would begin in the morning of Nov 24th. As that was being done, I was a bit concerned about how hurriedly I agreed to this install plus, I had not done any research to find out if the cost of this install was competitive with other companies in the area.

That evening I remembered one of my neighbours had given me copies of his contract when he had his furnace replaced earlier this year by Company B. I looked at his contract and immediately noticed there was a significant (almost $3K) difference in the amount I was quoted. So, I decided to go online and shop around. I happened onto Costco’s web site and remembered they sold furnaces therefore as I have a Costco membership, I also pursued the Costco route. Filled in an online form and submitted it.

On the morning of Nov 24th, I called Company A who was scheduled to begin the install and requested a postponement. Next, I called Company B explained my circumstances and received a very competitive deal. In the meantime, a representative from Francis Home called as an agent for Costco and made an appointment to meet with me. We met and discussed what I needed. He inspected my current furnace and its configuration then made a few recommendations. We discussed and had consensus. The price from Francis Home was about in the middle of my two previous quotes. I agreed to a contract. Francis Home was able to immediately schedule an install for Sunday Nov 26th.

Francis Home installers Mike D and his working partner John came in on Sunday as planned. They did the install observing all of the conditions that were agreed to in the contract.

One very important item noted in the contract was for the installers to install new PVC piping and run that piping to the back of the house without disrupting the tile work that was in one of my bathrooms. I was very happy to see Mike and John did just that. They also were careful enough to clean up any mess that might have been caused during the install. These gentlemen were courteous and professional.

Thank you Tim, Mike and John. It was a great install. My furnace is up and working well. The thermostat is functional and easy to use. I am a very satisfied customer.

Regards,
D. Beckles

Mike C and Mike D are 2 exceptional persons. They are very meticulous in their work. They had took the time to talk with me regarding the installation and they delivered what they had promised and more. I am extremely satisfied with the work they had done with my new AC and Gas furnace. The installation was a bit problematic with the in and out for the furnace and the pipe for the AC but they did an outstanding job.

Bravo guys

Matt was punctual, polite, answered all our questions, diagnosed the problems and fixed them. The problem was that our electric furnace started to run non-stop and could only be controlled by turning it off at the circuit breaker. He replaced the multi-bank sequencer and our problem was solved. We are VERY satisfied with the service.