We chose to order a new bay window and door from Verdun because we had been a past customer and believed it was a company we could trust. However, we were incredibly disappointed in their lack of accuracy, efficiency and customer service.
We signed a contract for the bay window and door on February 11, 2020. The salesperson measured the window and door and Verdun sent a measurement specialist to take another measurement after the COVID shutdown. Installation was scheduled for July 21st, much longer than anticipated, however understandable due to the current pandemic and the company being shut down for a number of weeks. However, this first installation proved to be problematic as the initial measurements for the window were wrong and there was a problem with the door. Verdun’s men installed the window even though it was too small. Had we known what problems awaited us, we would have asked them not to install the window and to return our deposit.
Verdun sent another specialist to measure the window and scheduled a second installation for September 18. This time, the installers were able to install the door, but Verdun did not send a lock set, even though we had ordered it and it was included in the contract. We had to rush out and purchase a lock set ourselves so it could be installed. The window, however, was too small and the installers did not even bother taking it off the truck.
The third installation was scheduled for November 2, but once again the measurements were incorrect and the window was not compatible with the space. At this point we were beyond frustrated, and with colder weather on the horizon, we were concerned with the lack of proper insulation and the effects that it would have.
Finally, on the fourth attempt, the window was installed on November 10, nine months after we placed the order and five months after the initial installation appointment. In some of our repeated emails and phone calls with Verdun, their office staff and management were rude and insulting. The installers, however, were gracious and apologetic.
It would have been nice to be offered a discount after waiting nine months for our window, having multiple failed installations and missing hardware in addition to lack of communication and poor customer service. However, that is not the case. We have never dealt with a company with such incompetence, whose lack of apology for poor customer service is astounding. When we read negative reviews on Verdun, we get the impression that we should be delighted that a long-standing issue has finally been resolved. We are not delighted with Verdun. We are absolutely disillusioned at their lack of concern for the customer. We wholeheartedly DO NOT RECOMMEND this company for your home renovations.