Verdun Windows And Doors

Windows & Doors Installation & Service
104 rue Clement RR 1 Vars ON K0A 3H0
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Reviews for Verdun Windows And Doors

Average customer rating:
9.6 10 (894 reviews)

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Private User
Private User
Private User reviews Ottawa, ON
10/10

Window and door installation plus a return visit!

This review is specifically about Verdun's after sales service and how great it was for us. The installation of our front door and a window occurred in September. Upon a close inspection of the install a few days later we noticed some small scratches on the trim and 1 pane on the window. We called Verdun and they immediately sent Luke to inspect. He agreed with our assessment and said he would order the replacement parts. Well he arrived on Friday as per the agreed day/time and did a fantastic job. He made the project perfect. Most companies are really good at the sales portion of a contract and Verdun easily falls into this category. But for us where they excelled was on their service. Verdun is truly a 5 star company in our books and thanks again Luke for doing a great job!!!

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JENNIFER in Carleton Place
JENNIFER in Carleton Place
0 reviews Carleton Place, ON
10/10

Replaced a kitchen window and patio door

Jason and Ryan are an amazing team. Very pleasant, helpful and extremely organized and efficient. They were in and out in an hour and half. Last summer had a front door replaced and it took 8hrs. Supper happy with these guys. They did a great job everything looks great and they cleaned up too!

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Company Response

Hi Jennifer
Thank you for sharing your experience
Enjoy the new product

Alec

Stuj
Stuj
0 reviews Limoges, ON
10/10

Egress window instalation

First of all I’d like to say that they did an excellent job of installing the window and most importantly whenever I tried to contact the sales person Andrew, he was always available.
However I can’t say there were no issues, I did have an issue with respect to the old window that was removed. The old window was perfectly good and I had hoped to save the window panes with the
installation. However this didn’t happen. When I
contacted Verdun they were not only apologetic but agreed to replace the two panes that were damaged in my old window as well as giving me two extra
panes due to the inconvenience. Definitely above and
beyond.
Josianne from customer service was awesome.

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Company Response

Hi Stu
We are so happy to hear all went well
Sorry about the hurdle and thrilled to see all ended beautifully
Enjoy the new products
Wishing you a great day
Alec

Private User
Private User
Private User reviews Ottawa, ON
6/10

Bedroom windows and front door

The products themselves are very good. Office seems somewhat disorganized. Was given a date and when they called to confirm, they gave me another then delayed delivery into october. The front door arrived with damages so i chose to send it back. unfortunately, this cost me another 4 wks (not to mention having no front door and freezing til 5pm - they were supposed to come between 7-9am).
The installers did a fine job. They are assigned where to go and bear the brunt of the customer.

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Company Response

Good day
We do sincerely apologize for this outcome
Your patience and understanding was greatly appreciated
Thank you for making this fix possible
Kindly call me to discuss the overall experience
613 443-2694
Best
Alec

Jeremiah in Toronto
Jeremiah in Toronto
1 review Limoges, ON
10/10

windows installation

Kevin and his buddy arrived today[08/11/2019] to install windows on my house.They were very friendly and courteous.Their work was carried out in an excellent professional manner.I am very pleased with the results and will definitely recommend them to my friends

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Company Response

Hi Jeremiah
I will make sure to commend Kevin and his team on a job well done
Wishing you a great afternoon
Alec

Martin in Ottawa
Martin in Ottawa
0 reviews Ottawa, ON
10/10

Great product and installation!

Based on the work that Verdun did for us last year installing new windows on our 50-year old home, we decided to have them replace the front and back outside doors this year. The quality of the doors and locks is very good. The installation was expertly done and went very smoothly in spite of a couple of anomalies in the construction of our older house. We are very pleased!

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Company Response

Hi Martin
Again thank you for your on going loyalty with us.
Wonderful news
Alec

Roxanne in Vars
Roxanne in Vars
0 reviews , ON
10/10

Back door

The guys were on time, very cordial and fast! I’m very satisfied with their work. Would recommend this company to people. I will probably have more renovations done by them in the future

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Company Response

Thank you Roxanne
Wishing you a great day
Alec

Private User
Private User
Private User reviews , ON
2/10

Horrendous customer service

Appalling customer service

They simply don't care about their customers.

I replaced most of the windows in my house at a cost of tens of thousands of dollars.

The windows that were installed were filthy - many globs of glue on the glass, literally 6 cm long, globs of caulking, countless globs of dirt. New windows should not be filthy.

Unresponsive

They do not respond to emails promptly.

No one takes responsibility

It's impossible to get a name of anyone in the company who will take responsibility or ownership for anything. Good luck trying to get a name of someone in authority if you have issues.

No respect for people's time

They come unprepared, requiring them to return repeatedly. This requires customers to take endless days off work to accommodate them.

They estimated the job would take 2 days. Although they found nothing unexpected, the job took double. They simply couldn't be bothered to figure out ahead of time how long the job would take.

Defects after installation

They sent someone to address an issue involving windows on my 2nd and 3rd floors. The person said he can't climb ladders. So, why did they send him?

There are scratches in the new glass (installed last week) and needs to be replaced. .

My new screen has chipped paint.

The list of problems is endless. I still don't have the name of an individual at the company who can address my concerns.

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Company Response

Hello, we are sorry to hear about your experience, and as per our conversation this morning, we will be reviewing this situation in its entirety and we will be in contact with you again in order to rectify all the issues at hand and come to a satisfactory resolution in order to turn your experience around. Thank you and we will speak soon.

Noureddine in Toronto
Noureddine in Toronto
0 reviews , ON
10/10

10 Windows Installation 19 Starthbury

I am pleased with Mario and Mark Windows Project installation at my house. They arrived in time and were very professional. They executed the project in an efficient and in a timely manner. The work they have done was clean and perfect. Great Job!!!
Thanks,
Noureddine,

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Company Response

Exciting feedback
So happy to see all went as planned
Enjoy the new products
Best regards
Alec

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Verdun Windows And Doors

Our History

Verdun Windows and Doors has been proudly serving the Ottawa-Carleton region since 1982. Before the doors opened, we laid out 4 key core principles to our business that we constantly recommit ourselves to:
- Integrity our reputation is based on it. We have a genuine appreciation for your business and patronage.
- Honesty in everything we do. This is the only way to build trust with our customers.
- Efficiency in every aspect of our business. From manufacturing, to sales, to installation, to the follow up post sale.
- Accuracy whether we’re pricing a job out for you, or measuring on an installation, accuracy ensures that no surprises come up inconveniently.

Where We Are Today and Our Future - 34 years later and growing…
200 employees
42,000 square foot one-of-a-kind manufacturing facility in Ottawa
The largest installation team in the Ottawa-Carleton region for residential window replacements and new installations
National industry leading organization
Our future doesn’t include just being content with our industry-leading reputation. Part of our success has been a constant re-commitment to the principles which have brought us to where we are today. When you give us the opportunity to earn your business, we take that trust very seriously and appreciate it — the same way we did over 34 years ago.
Vinyl windows, replacement windows, new windows, casement windows, double slider windows, double hung windows, fixed windows, custom windows, awning windows. Patio doors, front doors, side doors, back doors, Window, door and patio door installation. Siding installation. Custom window installation, Front door, side door, patio door, casement, double slider, double hung, fixed, bay window, half moon, custom sizes, colors, trellis & glazing.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
RevoCell windows, PVC windows, replacement windows, new windows, casement windows, double slider windows, double hung windows, fixed windows, custom windows, awning windows. Patio doors, front doors, side doors, back doors.
SERVICES
Window, door and patio door installation. Siding installation. Custom window installation.
BRANDS
We manufacture our own windows which go by the name of Nordik Windows. We also carry Standard & Decko patio doors and Fenntech steel entry doors.
STYLES
Front door, side door, patio door, casement, double slider, double hung, fixed, bay window, half moon, custom sizes, colours, trellis & glazing.
SPECIALITIES
We specialize in window and door installation. Ottawa's only one stop shop; we sell, we manufacture, we install and we service!
WEBSITE
https://verdunwindows.com/?utm_source=homestars
YEAR ESTABLISHED
1982
NUMBER OF EMPLOYEES
200
RETURN POLICY
None
PAYMENT METHOD
Visa, Mastercard, Cheque, SNAP Financial
MEMBERSHIPS
BBB, Energy Star, Intertek
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
20 year full warranty on all our products. Labour, Service, Parts, Hardware. Free to transfer.
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