Verdun Windows And Doors

Windows & Doors Installation & Service
104 rue Clement RR 1 Vars ON K0A 3H0
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Reviews for Verdun Windows And Doors

Average customer rating:
9.4 10 (1123 reviews)

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Ian in Montréal
Ian in Montréal
0 reviews Ottawa, ON
10/10

Patio Door Handle Fix

Just wanted to send a HUGE shout out to the service team working in Kanata yesterday.

Our sliding patio door handle had broken a few weeks ago, and we were waiting on a replacement part.

Over the weekend our door became locked shut, and became a huge problem as it was our secondary fire exit so we were feeling very uncomfortable.

The tech (sorry did not get a name) did an unscheduled stop at our house, fixed our handle with a new one , and were back and operational, all within a couple hours of calling the service line.

Thanks so much all that were involved.

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Kaveh in Ottawa
Kaveh in Ottawa
0 reviews Ottawa, ON
10/10

Windows Rreplacement

Installation team arrived on time at 07:00, and they completed all the 7 installation by 13:00. It was a hassle free installation.

Like many families, my wife and I work from home and kids attend school online. Denise and as his colleague were fantastic. We didn't even notice they were working. All COVID protocols were followed and they were very considerate getting in and out of house. They replaced our 38 years old windows without damaging the inside frame. There was almost no cleaning required when they left.

My wife and I are really happy with our decision. The quality of Verdun's products and the installation is beyond our expectations. We are very pleased with the services and intend to replace our front door and screen door in the near future.

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Company Response

Hi Kaveh, Thank you so much for sharing your experience with us!

Barbara
Barbara
1 review Ottawa, ON
10/10

Patio door

Excellent services good people very friendly service and wonderful products and very good service and good company and i will recommend to others people. Thanks from zaphiropulos ty very much

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Company Response

Hi Barbara, Thank you so much for your kind words!

KDJ
KDJ
1 review Toronto, ON
2/10

Retrofit of 11 Windows and Patio Door

In good faith, we have not rushed to provide a review, despite a multitude of requests, but over the months, nothing has improved, so here we go. At this time, this is not a review of the product, though we have no reason to assume it will not meet its specification and function.

Our experience with Verdun has been a multi-month, painful, and unnecessarily stressful experience, throughout all three phases of our acquisition: the purchase, the install and post install service. This negative experience has been exasperated by their appalling lack of communication. It is almost impossible to describe how bad this is – almost as if their hope is that problems will go away if they just keep ignoring them.

Our contract was for the replacement of 11 windows and a patio door, in an extension, added to our house in 1984. This was not a complex install but did require consideration of the geometric alignment of a group of windows. In both the acquisition and installation phases, we tried to get involved, in an attempt to mitigate our concerns but were basically told “we have done this a million times before”.

The first install in October 2020 resulted in faults, alignment, and skew issues with 6 of the 11 windows. These issues were, for the most-part, corrected in November at the same time as the patio door was installed.

One major issue, identified during installation, was that one of the windows (the only custom shape) was manufactured to a different profile to those around it and clearly looked like an orphan, particularly from the outside. As well as this issue, Verdun installers identified a damaged window and damaged brickmold for the patio door, both to be replaced at a future date.

There have been delays along the way and some requested by us in these COVID times. Indeed, in exchange for one delay, we agreed to pay up 50% of our holdback money because, it was claimed that material for the retrofits had already been purchased.

Two days ago, June 2021, a Verdun service crew showed up, on time, to complete our installation (we thought). The three major retrofits plus 2 minor adjustments. Garden plants had been protected, furniture moved to make for an easier workspace and cars moved from drive.
Despite months of communication and assurances, that the required material and labor would be available to complete the job – they left without being able to do any of the 3 major retrofits due to material issues. No replacement for scratched window, no brickmold for patio door and the custom window delivered, was identical to the one it was supposed to replace.

True to form, not a word of apology or explanation has been received from Verdun management or support. We did contact our original salesperson, who did at least respond very quickly and try to get things moving.
Based on these experiences we cannot recommend Verdun

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Company Response

Hi There, We are sorry to hear that you had these issue. We would like to look over your file for you. Please give us a call at 613-903-9466

varleydrive
varleydrive
0 reviews Ottawa, ON
8/10

order 110-903

Replaced all the windows of our house. 29 window units.
1) sales process - good
2) overall experience stressful- site is a private home not a construction site
3) updates from manufacturer prior to installation - good but started 6 weeks later than originally expected;
4)Installation : now complete ; one problem outstanding
a) planned for 3 days - took 9 days ( 5 work days, 3 day weekend, 1 sick day)
b) extra time not installer fault - they identified complexity early
c) installers competent, polite, well equipped but a bit messy
4) overall quality control from vendor during installation needs to be
much better
5) glad it is over but need to address the problem - installer will be contacted.
d) some minor issues with missing parts during installation.

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Company Response

Hi There, We are sorry to hear that you had these issue. We have tried to find your file without success. Please give our office a call and we will have this handled for you right away.

Labelletay
Labelletay
1 review Gatineau,
10/10

New door

I love my new door! The installers did a great job. They were professional. I would recommend this company and would surely do business with them again. Thank you very much.

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Company Response

Hi There, Thank you so much for this fantastic review!

Mart S
Mart S
1 review Calgary, AB
0/10

The quality of the windows is terrible and customer service is awful

After some research and speaking with other clients of Verdun I decided to go with them because I wanted to buy local and the revocell window was the best quoted. I ordered my 5 windows in the beginning of July. It was a supply only meaning I installed them myself so I took the measurement myself and call the salesman to get a quote. I’m no expert but it did this over 50 times before. The salesman told me he needed to take the measurement himself before the order because he was the one responsible for fit of the window. When he came he proposed to make them ½ inch deeper ( 8 inch instead of 7 ½ ) so the outside would look nicer and have a better place for the sealing joint. I asked him to price me the best window they had and if they had triple pane. He said double pane is all they have. So I trusted his “expertise” and order
A few weeks after the order I go back the Verdun Website to realize that the Revocell is now offered in Triple pane option. That was my first disappointment. I specifically ask for the triple pain. I assume if it was going to be available in a few weeks the salesman could have told me.
2On July 29th the windows came and I installed them on august 8. After being plumb and square half of them would not even open at all. On top of that the color of the outside windows was not going deep enough so we could see the white of the casing by ½” (proposed by the salesman). The shakers joints are not square and the window sashes are bowing in. I was pretty disappointed so I emailed the Salesman on August 14 with pictures attached. I waited 6 days then called him after not getting a response and left a message. I call him back the day after he said he get so many email that he didn’t remember mine and It was not a big deal they just needed adjustment. So on august 27th he came back and told me they were too busy at the plant to do quality control and he was going to drop me a special adjustment key and he was going to speak with the service manager.
On September 1st the service manager call me to book an appointment with a service guy to fix the 5 windows. The salesman dropped me the 50 cents service key that should’ve come with 5000$ of windows and told me every installer has them in their pockets.
On September 8th the service guy knocks on my door and says: They told me you have 1 window that I have to fix . The Gentlemen was not aware of he was coming to adjust 5 windows and on top of that he had a broken had so you can imagine he was not going to do much that afternoon. But anyway he was kind enough to have a look .While taking apart the window he broke one window sash. He believed my installation was wrong because the sash were bowing so much but after checking everything with the level on conclude with me that they didn’t put any shims on the long sashes to stop them from bowing. He also told me that the window depth was very wrong and the glass part should always be inside the insulated wall not sticking out like the salesman proposed. So basically ideally I should remove every window, take apart the inside and rip ½ inch. He apologized and said they were to busy at the plant to inspect the windows before they get delivered and told me he was going to say in his report that the absence of shims in the window was causing the bow. He suggested that I call the service manager and work something out so I left him a message on September 9th
On September 11th I called back the service manager he told me he didn’t get the message and the report from the service guy: Bad Installation. So he basically told me that everything was my bad and he can’t do anything for me and to talk to my salesman. So I called back my salesman the same day and I’m really not happy and he said give my until Monday morning to fix something .
On September 14th salesman call me back and proposed to send someone to remove the windows with me and re cut the entire interior to the right depth .I counter him with another suggestion if he could change the 2 windows facing west for some triple pane I was going to pay the extra and take care of the installation he said he would call me back by the end of the week
On September 30 I called him back he said he was still working on my case and was going to call the by October 3rd
7 months after I’m still waiting. I’m stuck with windows that I had to install twice because of someone else mistake. The quality of the windows is terrible and customer service is awful. I would never recommend Verdun to anyone. They look good from far but far from good.

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Company Response

Hi There, We would like to speak with you and look over your file. Please contact us at 613-903-9466

Honest Ottawa Review
Honest Ottawa Review
1 review Ottawa, ON
1/10

7 months since installation and NOTHING BUT PROBLEMS still

Poorly made, ill fitting windows. Our large living room has always had ice formation on the INSIDE and noticeable drafts in winter- still no resolution after 8 service calls and nobody seems to really care. Kitchen windows both have bowed sash resulting in a howling sound in windy conditions. Obviously this also results in poor air seal. The service manager doesn't answer my emails so I escalated my complaints to a high level manager who promised she would ensure all issues would be resolved to my satisfaction and would follow up weekly until done. I never heard from her again. I am now waiting for yet another service call to try to remedy the howling kitchen windows but am thinking I will be going to small claims court over the living room window. I also get ice build up on the inside of my new patio door in winter. I live in a 2003 built Urbandale home and did not have these issues with my builder supplied windows. The utter lack of care from this company is shocking. We will be replacing a number of other windows in our home but will NEVER do business with this company again. Such a frustrating and disappointing experience especially when Verdun claims to have the best windows on the market. They are poorly made from the get-go. I have heard they are experiencing staffing issues and can not retain qualified people, therefore the people making the windows are not well qualified and are putting out poor quality products. Unfortunately I have a colleague who has been struggling with Verdun as well for months and has not been able to get 1 service call for ill-made, dented and poorly fitting patio door he had custom made by them. He too is thinking of going to small claims court. I am at a total loss how this company can stay in business. The same service gentleman comes out for every service call. He is a nice guy but he just hasn't been able to find solutions. We have requested a whole new living room window but so far have been told that won't happen. This company is not standing behind their product at all.

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Company Response

Hi There, We would like to speak with you and look over your file. Please contact us at 613-903-9466

Private User
Private User
Private User reviews Ottawa, ON
10/10

Replacement of front entry door and 2 windows

Nothing but good things to say about this install. The installers were courteous, professional, conscientious and completed the work to a standard well above my expectations. I will be using this company in future for other similar projects.

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Company Response

Hi There, Thank you so much for this incredible review!

Cast04
Cast04
1 review Spencerville, ON
10/10

Window upgrade

From the beginning, Jackie came over and was thorough and professional, and was able to get to my price point without an issue. Install was scheduled within 8 weeks. The installation crew showed up on time, and was very professional, polite with my puppy, and the finish product was amazing. We had 8 windows installed in one day. Nothing was left behind, and everything was cleaned up. Highly recommend this company.

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Company Response

Hi There, We are so happy that you loved our service from the start! Thank you so much for writing us this amazing review!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Verdun Windows And Doors

Our History

Verdun Windows and Doors has been proudly serving the Ottawa-Carleton region since 1982. Before the doors opened, we laid out 4 key core principles to our business that we constantly recommit ourselves to:
- Integrity our reputation is based on it. We have a genuine appreciation for your business and patronage.
- Honesty in everything we do. This is the only way to build trust with our customers.
- Efficiency in every aspect of our business. From manufacturing, to sales, to installation, to the follow up post sale.
- Accuracy whether we’re pricing a job out for you, or measuring on an installation, accuracy ensures that no surprises come up inconveniently.

Where We Are Today and Our Future - 38 years later and growing…
200 employees
42,000 square foot one-of-a-kind manufacturing facility in Ottawa
The largest installation team in the Ottawa-Carleton region for residential window replacements and new installations
National industry leading organization
Our future doesn’t include just being content with our industry-leading reputation. Part of our success has been a constant re-commitment to the principles which have brought us to where we are today. When you give us the opportunity to earn your business, we take that trust very seriously and appreciate it — the same way we did over 38 years ago.
Vinyl windows, replacement windows, new windows, casement windows, double slider windows, double hung windows, fixed windows, custom windows, awning windows. Patio doors, front doors, side doors, back doors, Window, door and patio door installation. Siding installation. Custom window installation, Front door, side door, patio door, casement, double slider, double hung, fixed, bay window, half moon, custom sizes, colors, trellis & glazing.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
RevoCell windows, PVC windows, replacement windows, new windows, casement windows, double slider windows, double hung windows, fixed windows, custom windows, awning windows. Patio doors, front doors, side doors, back doors.
SERVICES
Window, door and patio door installation. Siding installation. Custom window installation.
BRANDS
We manufacture our own windows which go by the name of Nordik Windows. We also carry Standard & Decko patio doors and Fenntech steel entry doors.
STYLES
Front door, side door, patio door, casement, double slider, double hung, fixed, bay window, half moon, custom sizes, colours, trellis & glazing.
SPECIALITIES
We specialize in window and door installation. Ottawa's only one stop shop; we sell, we manufacture, we install and we service!
WEBSITE
https://verdunwindows.com/?utm_source=homestars
YEAR ESTABLISHED
1982
NUMBER OF EMPLOYEES
200
RETURN POLICY
None
PAYMENT METHOD
Visa, Mastercard, Cheque, SNAP Financial
MEMBERSHIPS
BBB, Energy Star, Intertek
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
As of June 1st 2020, 25 year full warranty on all our products. Labour, Service, Parts, Hardware. Free to transfer.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.