Verdun Windows And Doors

Windows & Doors Installation & Service
104 rue Clement RR 1 Vars ON K0A 3H0
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Reviews for Verdun Windows And Doors

Average customer rating:
9.5 10 (915 reviews)

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Jon
Jon
6 reviews , ON
10/10

Excellent sales service and fantastic installation and product

We had Verdun do all our windows a few years ago and now we wanted to cut and install a patio door where we previously had a window. They provided a very skilled mason to do the brick work and sent Jean-Marc and Gent to do the door installation. The guys were professional, easy to communicate with, did incredible work and were very clean and respectful throughout the install. We are VERY pleased! Verdun has now done all our windows and cant recommend them enough.

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Company Response

Hi Jon
So nice hear all went as anticipated
Enjoy the products

Alec

Verdun in Vars
Verdun in Vars
0 reviews Gatineau,
7/10

Windows Renovation

Sales: after the sale contract signed, I had a very hard time to reach the salesman.

Internal Services: Called the head offices several times prior to the installation, with the promise of a response. Unfortunately, they referred me to my sale rep, which did not call me back, or forwarded my enquiries to another internal area, which did not respond.

Installation: Gislain and his partner Kyle were very professional. Answered all our questions and flagged any issues that needed attention.
This installation team went beyond their jobs duties to ensure that the product and the service was at the highest standard and met our satisfaction.

We do recommend the Installation team. they are 10/10

Unfortunately for the sale rep and the internal head office they are below satisfaction. I would say that Marie-Claude finding installation date saved the contract. And Gislain providing crucial information on his day off regarding two windows, resulted in ensuring that all pertinent documents were obtained.

Verdun does have a very good product (I researched before purchased) however, if I have a problem with one of my products, my first reaction will most likely be to ask for Gislain.

Thank you Team Gislain and Kyle for the excellent work.

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Company Response

Good day

We are happy to hear about Ghislain and his team
We sincerely apologize for the lack of support and communication as requested
Could you kindly reach out to our Customer Care representative in order to review your experience
Please ask for Josi

We do appreciate your patience and understanding

Best regards

njdevils in Vars
njdevils in Vars
1 review , ON
10/10

Very Satisfied!

Jason and Ryan installed our Verdun windows. They were prompt, clean and very courteous. They worked very quickly at -23 degrees outside, ensuring our house wasn't without patio doors for very long!! Very friendly and answered any questions we had, a pleasure to watch these two hard working guys work.

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Company Response

Good day
Thank you for making this installation possible during this cold morning
I will make sure to pass the message along to Jason and Ryan
Wishing you and your family a merry Xmas
Alec

Myrna in Nepean
Myrna in Nepean
2 reviews , ON
10/10

Replaced patio door damaged by tornado.

Jason and Ryan showed up on time with a half hour heads up. Their work was of high quality. They were very efficient as well as very neat and tidy, used drop cloths, removed all debris.
I could see that they were pleased with the results as am I.
Their friendly, amicable natures made for a relaxed and pleasant atmosphere.
I highly recommend them and Verdun windows and doors.
Myrna

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Company Response

Good day Myrna

So happy to hear about Jason and Ryan's install.
Thank you for sharing your experience

Best

Alec

Verdun Install in Vars
Verdun Install in Vars
0 reviews , ON
10/10

Window upgrade

Mr.Gratton and Nathan were great. My install went very well, the crew was very knowledgeable and friendly, I would recommend them and Verdun to anyone . Thank you for your prompt service

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Company Response

Wonderful to hear
Enjoy the products
Wishing you a great holiday season
Alec

Private User
Private User
Private User reviews Vancouver, BC
10/10

Front entrance door

Our 30 year-old front entrance door was not very energy efficient anymore and somewhat drafty as well as being hard to open and close. We decided that it was time for a new front entrance door.

Since we had Verdun Windows over the years in the past for changing our house windows and were satisfied with the quality and services received, we asked Verdun Windows to change that old entrance door.

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Company Response

Great news
Thank you for sharing your experience with us
Wishing you a great holiday season
Alec

Allison in Nepean
Allison in Nepean
0 reviews Ottawa, ON
10/10

windows

The Verdun service was really good. Thanks to Salesman Max who provided a prompt estimate and measured well. Installers Jason and Ryan were careful and polite. All were professional. We are happy with the windows we chose and are quite surprised that it has made such a difference.

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Company Response

Hello Allison,
Thank you so much for your kind words, we are very happy to see you had a great experience! Enjoy your beautiful new windows and thank you for choosing Verdun Windows and Doors!
Josi

D/S Kanata  in Ottawa
D/S Kanata in Ottawa
1 review Ottawa, ON
0/10

15 Windows, not as expected

We decided on Verdun because of their “20 year no bull warranty”. We had 15 windows installed in November. On day one, the installer noticed 2 of the windows on the same wall both opens to the right, but I was told the same day their sales rep was texted and had ordered a replacement for us. Then we saw 3 of the large windows had no head jams (needed for our blinds re install). In fact, none of their windows would allow the re-installation of our Hunter/Douglas cassette blinds-- because the design of their windows made it impossible. Re install was a requirement made clear to the sales rep by us many times! We did not expect a guaranteed, but the windows should at least accommodate our blinds.
We are now out $2,800 for hugely discounted new blinds and $11,079 for our H/D blinds. A month after what should have been a cozy home with new windows for Christmas, none of the problems (replacement window, dents and scratches, no head jams, trim that is loose) has been seriously addressed, and the latest from Verdun: $250 ‘compassionate compensation’ (we think the $250 will come with a ‘legal release’ for all their liabilities and wrongs; to keep their ratings up and us quiet!) We are now looking at legal action. Their "No Bull" warranty is really--all "BULL”. Once they have your money, it is blame the victim. One alternative to Verdun might be to consider a smaller company to avoid all this hassle and disappointment!

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Company Response

Good day,
I would like to express how sorry we all are that you are feeling this way. We had no intentions on creating a series of unfortunate events. We would like to continue working with you in order to rectify the issues
Thank you

Private User
Private User
Private User reviews Toronto, ON
10/10

Window replacement

Excellent product, and professional installation. Purchased 6 windows, all custom made. Installation was done in a single day. Great quality workmanship and left the job site cleaner than when it was started!

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Company Response

Hello!
Thank you so much for sharing your experience with us! It is very much appreciated!
Josi

Private User
Private User
Private User reviews Cantley,
10/10

Installed 7 windows

Verdun was professional, on time and cleaned up before they left. All 3 were very polite and left the place as it was before they arrived. I highly recommend them

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Company Response

Good day
Thank you for sharing your experience with us
Have a great afternoon
Alec

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Verdun Windows And Doors

Our History

Verdun Windows and Doors has been proudly serving the Ottawa-Carleton region since 1982. Before the doors opened, we laid out 4 key core principles to our business that we constantly recommit ourselves to:
- Integrity our reputation is based on it. We have a genuine appreciation for your business and patronage.
- Honesty in everything we do. This is the only way to build trust with our customers.
- Efficiency in every aspect of our business. From manufacturing, to sales, to installation, to the follow up post sale.
- Accuracy whether we’re pricing a job out for you, or measuring on an installation, accuracy ensures that no surprises come up inconveniently.

Where We Are Today and Our Future - 34 years later and growing…
200 employees
42,000 square foot one-of-a-kind manufacturing facility in Ottawa
The largest installation team in the Ottawa-Carleton region for residential window replacements and new installations
National industry leading organization
Our future doesn’t include just being content with our industry-leading reputation. Part of our success has been a constant re-commitment to the principles which have brought us to where we are today. When you give us the opportunity to earn your business, we take that trust very seriously and appreciate it — the same way we did over 34 years ago.
Vinyl windows, replacement windows, new windows, casement windows, double slider windows, double hung windows, fixed windows, custom windows, awning windows. Patio doors, front doors, side doors, back doors, Window, door and patio door installation. Siding installation. Custom window installation, Front door, side door, patio door, casement, double slider, double hung, fixed, bay window, half moon, custom sizes, colors, trellis & glazing.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
RevoCell windows, PVC windows, replacement windows, new windows, casement windows, double slider windows, double hung windows, fixed windows, custom windows, awning windows. Patio doors, front doors, side doors, back doors.
SERVICES
Window, door and patio door installation. Siding installation. Custom window installation.
BRANDS
We manufacture our own windows which go by the name of Nordik Windows. We also carry Standard & Decko patio doors and Fenntech steel entry doors.
STYLES
Front door, side door, patio door, casement, double slider, double hung, fixed, bay window, half moon, custom sizes, colours, trellis & glazing.
SPECIALITIES
We specialize in window and door installation. Ottawa's only one stop shop; we sell, we manufacture, we install and we service!
WEBSITE
https://verdunwindows.com/?utm_source=homestars
YEAR ESTABLISHED
1982
NUMBER OF EMPLOYEES
200
RETURN POLICY
None
PAYMENT METHOD
Visa, Mastercard, Cheque, SNAP Financial
MEMBERSHIPS
BBB, Energy Star, Intertek
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
20 year full warranty on all our products. Labour, Service, Parts, Hardware. Free to transfer.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.