Verdun Windows And Doors

Windows & Doors Installation & Service
104 rue Clement RR 1 Vars ON K0A 3H0
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Reviews for Verdun Windows And Doors

Average customer rating:
9.5 10 (930 reviews)

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Private User
Private User
Private User reviews Mississippi Mills, ON
10/10

Front door unit

The installation crew was on time, friendly and very knowledgeable. They did a great job. They removed the old door unit and installed the new one in a professional way and they left the place clean after.

I would recommend them to anyone, anytime.

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Company Response

Thank you for the kind words
Wishing you a great evening
Alec

amanda
amanda
2 reviews Ottawa, ON
10/10

Front & Side door replacement

Verdun did an excellent job with the install of our front and side doors.

We were very happy with the sales rep who came to our home and promptly followed up to make sure the order was placed, as well as continued to inform us of the progress as the doors were custom made. Installers showed up on time, were courteous and professional, did a thorough job and cleaned up and took away all of the debris. Our old side door (with a small window) used to have a serious draft but the new door (which is almost all window) is very well sealed and the draft is completely gone. I appreciate also that they installed the handles we purchased and set up the keys, as well as upgraded the doorbells on both doors. Would definitely recommend this company!

The only downside is that they are very busy so the time from order placement to install was long (October - February). That said, I think it is well worth the wait.

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Company Response

Hi Amanda
Great feedback
We do apologize for the long wait
Your patience and understanding was greatly appreciated
Alec

traviswinter in Ottawa
traviswinter in Ottawa
4 reviews Ottawa, ON
2/10

Windows and Outside Door - GreenOn Rebate

Before getting into my review, I will state that it has been about 7 months since our last dealings with Verdun. We were also dealing with them during the GreenON debacle they went through, so things may have changed; though looking at other reviews it does not seem so.

We started the process in March, 2018 after getting quotes and eventually signed on for 10 windows (the GreenOn rebate applied to 10) plus an outside front door. By the time all of the work was done it was June, 2019. The crux of the issue was the fact that they would not install the door until after the GreenOn cut-off date was ironed out. Then it simply was a comedy of errors from first ordering the wrong window, then the correct window cracking during the install, and eventually a door squeak due to an improperly installed door.

So, rather than get into the details, here are the highlights:

Sales: 6/10
The salesperson we dealt with was nice and seemed very responsive to any requests we had. He even gave us some discounts that we were not expecting. The issue was that he barely ever responded to calls or e-mails. It would take several calls to get him and that was if you didn’t go above his head first.

Installation Coordination: 1/10
The installation manager seemed to have her own fluid calendar outside normal space-time. She would give dates, then after we would call she would have different dates. She would tell us that we were getting the most experienced installers only to have people 2 weeks on the job (fresh out of their training course). She wouldn’t even give us a time for the actual door install until we reached out to Alec (the Service Director) directly.

Installation: 10/10
Installation process was rock solid. Installers, though junior, did a great job and the best part was a manager would come out and verify that everything was done correctly. The only issues we had was when the installation coordinators would forget to get the right stuff assigned for the job (eg. correct flashing). Even the installers that came for the repairs did an amazing job.

Product: 10/10
We got the new Revocell windows after a lot of research and we really enjoy them. They don’t seem to keep much more noise out than a regular 2-pane window but they definitely keep the heat in and feel like quality.

Customer Support/Repairs:9/10
They were great except I called in once with two issues and they only sent someone to repair one issue. After a phone call they arranged another time and everything was fixed super professionally.

Management (Alec): 7/10
After a lot of arguing eventually I settled on speaking directly with Alec though he is quite busy. He did get things moving along and addressed a number of concerns initially. He straight up admitted they stretched themselves too thin for the GreenOn rebate and they would not be out from under the backlog until June, 2019. Eventually I feel he kind of gave up on us as there were just too many problems with the door and told us that “it will be done at the end of the day”. It took 5 months but the end of the day did happen as he said, we were just not happy with the wait.

Overall I would give Verdun a 7/10. I have spoken with some neighbours that have had work done with them and it seems they have hit their stride again. It was very disappointing for us, as we were looking forward to the “Verdun Experience” we had heard about but it was just agony dealing with the office. It's a shame too since we have an additional set of seven windows to do this year and a large patio door but are now forced to look elsewhere. We had such a difficult time dealing with them that we will not use them again.

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Company Response

Good Mr Winters
We do apologize for this unfortunate series of events
Please note our customer care specialist will be in contact with you shortly

Verdun Management

Private User
Private User
Private User reviews Hamilton, ON
10/10

Windows and doors

The service was over what I expected it would be. The installors came in early morning and changed 9 windows of différent size in a single days with interior and exterior trims.

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Company Response

Good morning
Wonderful we are happy the overall experience was satisfactory
Kind regards
Alec

Private User
Private User
Private User reviews Ottawa, ON
10/10

Replace basement windows

Installed by Stephane and Eric. They were super friendly, professional and courteous. Did the whole job without a hitch. Loved their work. Would highly recommend the to anyone needing window work.

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Company Response

That is great!
Thank you for sharing your experience
Enjoy the products for years to come
Alec

Louise in Ottawa
Louise in Ottawa
0 reviews Ottawa, ON
10/10

New windows

Excellent service however basement windows were not installed properly. This was noticed by another technician who came to the house for another type of work. Called the main office at Verdun Windows who sent another person to do the proper installation. Overall windows are very efficient.

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Company Response

Hi Louise
We do apologize for the original install.
We appreciate your patience and understanding especially making this last fix possible

Best regards
Alec

HappyWindowBuyer in Braeside
HappyWindowBuyer in Braeside
1 review Braeside, ON
10/10

16 Windows and 3 Doors

Installers Rob and Jean-Marc (and separate crews) are the reason Verdun has such a great reputation; clean job site, professional and courteous, amazing work gentlemen !!!!

Noise in the house has dramatically decreased, and the furnace doesn’t come on as often - considering January has been colder then December is incredible.

Highly recommended, 11/10, A+++

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Company Response

Good day
Thank you for sharing your experience with us
I am so happy to hear the I stall and products are serving you well
Wishing you a great day
Alec

Verdun in Vars
Verdun in Vars
0 reviews Gatineau,
7/10

Windows Renovation

Sales: after the sale contract signed, I had a very hard time to reach the salesman.

Internal Services: Called the head offices several times prior to the installation, with the promise of a response. Unfortunately, they referred me to my sale rep, which did not call me back, or forwarded my enquiries to another internal area, which did not respond.

Installation: Gislain and his partner Kyle were very professional. Answered all our questions and flagged any issues that needed attention.
This installation team went beyond their jobs duties to ensure that the product and the service was at the highest standard and met our satisfaction.

We do recommend the Installation team. they are 10/10

Unfortunately for the sale rep and the internal head office they are below satisfaction. I would say that Marie-Claude finding installation date saved the contract. And Gislain providing crucial information on his day off regarding two windows, resulted in ensuring that all pertinent documents were obtained.

Verdun does have a very good product (I researched before purchased) however, if I have a problem with one of my products, my first reaction will most likely be to ask for Gislain.

Thank you Team Gislain and Kyle for the excellent work.

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Company Response

Good day

We are happy to hear about Ghislain and his team
We sincerely apologize for the lack of support and communication as requested
Could you kindly reach out to our Customer Care representative in order to review your experience
Please ask for Josi

We do appreciate your patience and understanding

Best regards

njdevils in Vars
njdevils in Vars
1 review , ON
10/10

Very Satisfied!

Jason and Ryan installed our Verdun windows. They were prompt, clean and very courteous. They worked very quickly at -23 degrees outside, ensuring our house wasn't without patio doors for very long!! Very friendly and answered any questions we had, a pleasure to watch these two hard working guys work.

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Company Response

Good day
Thank you for making this installation possible during this cold morning
I will make sure to pass the message along to Jason and Ryan
Wishing you and your family a merry Xmas
Alec

Myrna in Nepean
Myrna in Nepean
2 reviews , ON
10/10

Replaced patio door damaged by tornado.

Jason and Ryan showed up on time with a half hour heads up. Their work was of high quality. They were very efficient as well as very neat and tidy, used drop cloths, removed all debris.
I could see that they were pleased with the results as am I.
Their friendly, amicable natures made for a relaxed and pleasant atmosphere.
I highly recommend them and Verdun windows and doors.
Myrna

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Company Response

Good day Myrna

So happy to hear about Jason and Ryan's install.
Thank you for sharing your experience

Best

Alec

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Verdun Windows And Doors

Our History

Verdun Windows and Doors has been proudly serving the Ottawa-Carleton region since 1982. Before the doors opened, we laid out 4 key core principles to our business that we constantly recommit ourselves to:
- Integrity our reputation is based on it. We have a genuine appreciation for your business and patronage.
- Honesty in everything we do. This is the only way to build trust with our customers.
- Efficiency in every aspect of our business. From manufacturing, to sales, to installation, to the follow up post sale.
- Accuracy whether we’re pricing a job out for you, or measuring on an installation, accuracy ensures that no surprises come up inconveniently.

Where We Are Today and Our Future - 34 years later and growing…
200 employees
42,000 square foot one-of-a-kind manufacturing facility in Ottawa
The largest installation team in the Ottawa-Carleton region for residential window replacements and new installations
National industry leading organization
Our future doesn’t include just being content with our industry-leading reputation. Part of our success has been a constant re-commitment to the principles which have brought us to where we are today. When you give us the opportunity to earn your business, we take that trust very seriously and appreciate it — the same way we did over 34 years ago.
Vinyl windows, replacement windows, new windows, casement windows, double slider windows, double hung windows, fixed windows, custom windows, awning windows. Patio doors, front doors, side doors, back doors, Window, door and patio door installation. Siding installation. Custom window installation, Front door, side door, patio door, casement, double slider, double hung, fixed, bay window, half moon, custom sizes, colors, trellis & glazing.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
RevoCell windows, PVC windows, replacement windows, new windows, casement windows, double slider windows, double hung windows, fixed windows, custom windows, awning windows. Patio doors, front doors, side doors, back doors.
SERVICES
Window, door and patio door installation. Siding installation. Custom window installation.
BRANDS
We manufacture our own windows which go by the name of Nordik Windows. We also carry Standard & Decko patio doors and Fenntech steel entry doors.
STYLES
Front door, side door, patio door, casement, double slider, double hung, fixed, bay window, half moon, custom sizes, colours, trellis & glazing.
SPECIALITIES
We specialize in window and door installation. Ottawa's only one stop shop; we sell, we manufacture, we install and we service!
WEBSITE
https://verdunwindows.com/?utm_source=homestars
YEAR ESTABLISHED
1982
NUMBER OF EMPLOYEES
200
RETURN POLICY
None
PAYMENT METHOD
Visa, Mastercard, Cheque, SNAP Financial
MEMBERSHIPS
BBB, Energy Star, Intertek
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
20 year full warranty on all our products. Labour, Service, Parts, Hardware. Free to transfer.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.