Action Furnace Inc

Our yearly maintenance is done with Action Furnace and the service man Edward was very thorough and explained everything he was doing with the furnace and also changed the batteries in our thermostat as well. We are very satisfied with the service provided

Called Action Furnace for an annual furnace inspection/clean. Technician arrived & said both heat exchangers were defective one had loose rivets and the other had a loose seal. He said there was a risk of a carbon monoxide leak & gave me 3 options, 1) do nothing, 2) replace heat exchanger ($3000) or 3) replace the furnace and offered to set up an appt for me to meet with a Comfort Advisor to discuss prices of a new furnace. I paid $140 for the inspection/clean & the invoice stated a full inspection had been completed, including the cleaning of the fire sensor. Heat exchanger defects were noted a fail at the rivets & there were some signs on the secondary heat exchanger that it was also starting to fail. There was no mention of a loose seal.

I met with the Comfort Advisor & feeling stressed about potential health & safety risks &/or that the furnace could stop working, booked an installation for the very next day ($6200). Later I had second thoughts so cancelled the install and made arrangements for a second opinion. Imagine my surprise when the technician showed me that the furnace hadnt been cleaned at all, even the fire sensor! He confirmed the primary heat exchanger didnt have rivets, it had screws, so there could not be a fail at the rivets. Nothing was loose. As for the secondary heat exchanger, there was a loose seal on the panel, he repaired in 60 seconds by simply removing the screw, flattening out the seal, and putting the screw back on. There was no sign of anything starting to fail. The furnace is in top condition. I felt Id been completely taken advantage of by Action Furnace and given inaccurate information in the hopes Id purchase a new furnace.

I was reimbursed $140, after 20 minutes talking to a Manager. Id have a hard time recommending Action Furnace to anyone looking for an honest and competent technician & find the wording on the website to be debatable Exceptionally Friendly, Well-Trained, & Highly-Skilled Technicians.

I just want to thank Action Furnace for great customer/sales service and the installation services that they provided. I had to replace my furnace (almost 21 years old) and decided to get an air conditioner and humidifier installed as well. I am grateful to everyone who helped me from the administration staff, sales staff and especially the to installers. The was completed in 2 days and all city inspections were approved.

Thanks again for everything!!

I would like to compliment James on his work that he does for your company. He is always friendly, professional and does his job very well. We have had James to our house for the furnace, air conditioner and hot water tank, all purchased at Atlas Furnace. Our last purchase was a hot water tank. Great work, James.

Cheryl and Warren Rowley

Action Furnace is great! Quick to respond, arrived on time. Did great work. I will keep using these guys. Thankfully the problem was covered by warranty.
The technician, Mario, was excellent.

These guys were quick to book us in and very fair with pricing. The finance option they provided was a big selling point for us as we needed the furnace done ASAP since it broke right as the cold weather hit us!
We also had the AC replaced as it was old and really sucking up our energy bill.
We did have an issue a few weeks later with the furnace not turning on, they came the next day and spent all day making sure it was fixed. Turned out it was a manufacturer issue they hadnt seen before, learning lesson for him going forward so it was a win!
Really appreciate these guys in all they did. Would highly recommend :)

Excellent service, and booking couldn't have been simpler.
I gave them a call to make the appointment, and they were prompt when they arrived. extremely efficient in their job, and they made sure that everything was functioning properly. They ensured that I had a complete comprehension of how everything operated.

Chad, from Action Furnace was knowledgeable and personable. Ww really appreciated his straight forward approach in assessing our furnace issue.

We have used Action on a number of occasions and
they have consistently provided good service and great follow up.
We would not hesitate to recommend this company.

I had an A/C tune up completed (Jacob was excellent and explained everything well), but informed me that there was a safety issue with my old furnace. A few days later I had a person from Action Furnace come and give me a quote. The prices were astronomical, and there was some pressure to book the installation immediately if I wanted to get a discount. I'm grateful that I did my due diligence and had another quote - it was a full $2000 cheaper for a better quality furnace. Even a condensate pump quote was inflated at more than double the price. Needless to say, I was shocked and disappointed. Would never recommend for furnace install. However, as mentioned, the A/C technician was excellent.

Luke is awesome I hope he does all my calls he didn't treat me like a dummy Great guy