Action Furnace Inc

Heating & Air Conditioning
4086 Ogden Road SE Calgary AB T2G 4P7
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86%

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Reviews for Action Furnace Inc

Average customer rating:
8.6 10 (290 reviews)

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Jim Fries from Calgary
Jim Fries from Calgary
9 reviews Calgary, AB
2/10

Warranty Repair on Furnace

Other tech diagnosed the gas valve on 2 yr old York furnace had failed. Policy is to charge diagnostic fee even if under warranty. Reason for policy, says the owner, is to avoid nuisance calls. This wasn't a nuisance call. Not willing to waive tech diagnostic fee. Turns out it wasn't warranty but needed service. I don't mind paying for service, and if it was warranty they still would have charged me. Tech was great, customer service is not. Why so much hassle over $49? Was not a pleasant way to spend my day, freezing cold and arguing with owner over fairness of policy. Could have been avoided all either of us had to say was "if warranty problem, no service charge." Oh well.

Review has 1 previous version
Approximate cost of services:
$49.00
2 of 2 people found this review helpful.
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Company Response

We have a stellar 7 year history of Customer Service and receive many compliments regarding ZERO inflation on our diagnostic fee in the past 7 years. And yes, if we have installed your furnace for you and it breaks down in the first year, you do not pay a cent. If it breaks down after the first year, a diagnostic fee is assessed and everything else is covered under parts and labour warranty! Industry Standard!

Action Furnace Inc
Fixed Right or it's Free
https://actionfurnace.ca/
Calgary 403-288-4004
Edmonton 780-970-2777

Juliana from Calgary
Juliana from Calgary
1 review Calgary, AB
0/10

Hot water tank

They were fast to contact me through their emergency email system, and set up a time to install a new hot water tank. I was not able to get through on their phone system to provide them with the information they requested, so used their emergency email system. I took the day off work. No one showed up, no one returned my messages. After several messages, I was called. They had not checked their messages. The next date they could offer was four days later, requiring me to take another day off work. Not impressed. A waste of my time.

Approximate cost of services:
$719.00
3 of 3 people found this review helpful.
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Company Response

We apologize that the prompts on our phone were unclear. We have tweaked the messages to ensure clarity. Our phones are answered 24/7 by a live Calgarian agent! If it is after hours, just press 2 for emergency service and a live agent will be with you shortly! Failure to follow the prompts properly sends you straight to the "General Delivery Mailbox" where messages are checked during regular business hours only. Any and all feedback is appreciated and welcomed!

Action Furnace Inc
Fixed Right or it's Free
https://actionfurnace.ca/
Calgary 403-288-4004
Edmonton 780-970-2777

Michele Johnson/Darren Bennett in Edmonton
Michele Johnson/Darren Bennett in Edmonton
1 review Edmonton, AB
10/10

Duct cleaning, Furnace, Humidifier and Air Conditioning installation

After receiving many flyers for duct cleaning, I chose to use Action Furnace. They were very professional and courteous. Have used them for two years. The service tech advised that we had some Code issues. We also had a brand new in the box aircon unit that we needed installed. After getting 3 separate estimates that were within dollars of each other, we chose Action Furnace. Dan Phung, a comfort advisor came out to do our estimate. He was very professional! Action furnace turned out to be the one stop shop, so to speak. They took care of everything from furnace to parts to permits. Impressive! Thanks to all who took part in our service! Have highly recommended them to others!

Approximate cost of services:
$6,900.00
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Company Response

Thank you!
Action Furnace Inc
Fixed Right or it's Free
https://actionfurnace.ca/
Calgary 403-288-4004
Edmonton 780-970-2777

Tom Straz in Airdrie
Tom Straz in Airdrie
1 review Airdrie, AB
10/10

Air Conditioner

During the heat wave we had, I saw a flyer from Action Furnace and thought..mmm, I will probably be charged double and it'll take a month to get an install date. I e-mailed for a quote. Within the hour Gayla from Action Furnace replied and sent out Ryan their sales manager. Couldn't have dealt with a more professional and easy going person. (He might need to work on his golf game though). He said there is no way Action Furnace will ever up sell due to weather and the wait list (the day of the quote it was about 32 C) would be 12 days. Once I received the quote (NOPE, NO
UPSALE) I said, let’s go with it. He mentioned to me being put on a wait list. Within 1 day, Ryan called and asked if the next day would be ok to put in the AC. The installers, Jed and Adam, introduced themselves and got started. These guys were fantastic. Any question I had they answered, they were done within 4 hours, gave me the tour on how to work it and what to expect for winterizing. I would recommend Action Furnace. From start to finish all the people I dealt with were fantastic. Glad I could wear my toque in my very cold house. It even kept my beers cold. Thanks guys

Approximate cost of services:
$0.00
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Company Response

Thank you!
Action Furnace Inc
Fixed Right or it's Free
https://actionfurnace.ca/
Calgary 403-288-4004
Edmonton 780-970-2777

Y.H. in Edmonton
Y.H. in Edmonton
14 reviews Edmonton, AB
10/10

Replacing the hot water tank

Our old water tank was leaking and had to be replaced. We searched in the Internet and found Action Furnace. On June 4, 2012, 2 gentlemen came and replaced our old water tank in 1 hour and 10 minutes. They did all the clean up and removed the old tank without even 1 drop of rusty water on the carpet. They charged me $719 + GST. Several years ago, I paid over $900 for another tank. I was very happy with them and would recommend them to anyone.

Approximate cost of services:
$75,495.00
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Company Response

Thank you!
Action Furnace Inc
Fixed Right or it's Free
https://actionfurnace.ca/
Calgary 403-288-4004
Edmonton 780-970-2777

Doreen in Calgary
Doreen in Calgary
9 reviews CALGARY, AB

First Review

10/10

Duct cleaning and humifier install

After buying a coupon online for duct cleaning at a discounted rate with Action Furnace, I called them to make a booking. The staff was very friendly despiteI having a coupon for their services. After informing her that I was expecting and wanted to get this done prior to the new baby arriving, she did everything in her power to accommodate us since they were so busy due to the coupon promotion. Unfortunately, it didn't go as planned and the baby arrived a week before the cleaning. When the cleaner came (I think his name was Jeff), he was very professional and helpful. He asked to see the furnace and unknowingly, we had a lot of stored items around the area since we had just moved in not long ago but they were obstructing what he needed to access. This didnt bother him at all, he even helped my husband move things out of the way. Once that was completed, we asked how long it would take because we had 2 toddlers and a baby and needed to ensure they were out of his way. He took one look at us with the infant and told us that we should probably leave the house while he does the cleaning in case the particles in the air were to come up and get into the newborn's lungs since he is brand new and if it were his baby he would do that. We were so thankful for his advice. I asked if he would mind giving us 15 min to get the kids dressed and loaded into the car and still as patient and friendly as ever, he said sure. By ths time, it was already way passed our scheduled appt time AND we asked him last minute before leaving if they installed humidifiers and he took the time to explain which one might be best for us and the house. I thought I would have to book another appt to get the install but he said he could do it all today and would call us once everything was complete so we could head back home. WOW, such great service! He cleaned the ducts, installed the humidifier, helped move things out of the way in our storage area, taught us how to maintain the humidifier and protected our children from possibly getting sick. I would do business with them over and over again and recommend them to others.

Approximate cost of services:
$800.00
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Company Response

Thank you!
Action Furnace Inc
Fixed Right or it's Free
https://actionfurnace.ca/
Calgary 403-288-4004
Edmonton 780-970-2777

Ingbe in Calgary
Ingbe in Calgary
2 reviews Calgary, AB
2/10

Installing watertank and furnace

Not the best experience. After installment I was without a working furnace for a week as they had to wait for a part to fix my brand new furnace. Caused damage during installing to walls. Everything got fixed and cleaning was reimbursed but we had to stay on top of things to get it all done.... very long process, I would try someone else.

Approximate cost of services:
$6.50
3 of 3 people found this review helpful.
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Company Response

Thank you!
Action Furnace Inc
Fixed Right or it's Free
https://actionfurnace.ca/
Calgary 403-288-4004
Edmonton 780-970-2777

Scott Ridley in Calgary
Scott Ridley in Calgary
2 reviews Calgary, AB
7/10

Radiant Heat Furnace installed in garage

They did a pretty good job with the install. The furnace works great, and have had no problems with it. They had to add an exhaust to the roof, but it seems that they didn't quite get it totally sealed as I have since found that there is a leak in the roof now where they cut the hole. All-in-all, not bad.

Approximate cost of services:
$2,500.00
1 of 1 people found this review helpful.
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Company Response

Thank you!
Action Furnace Inc
Fixed Right or it's Free
https://actionfurnace.ca/
Calgary 403-288-4004
Edmonton 780-970-2777

Miranda in Edmonton
Miranda in Edmonton
2 reviews Edmonton, AB
8/10

Furnace Repair

Furnace broke. Was able to come that very day to fix. Professional and very helpful. Explained how we could improve our airflow and prevent having the same problems. Made having my husband away and still being able to get it fixed easy. Thanks

Approximate cost of services:
$500.00
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Company Response

Thank you!
Action Furnace Inc
Fixed Right or it's Free
https://actionfurnace.ca/
Calgary 403-288-4004
Edmonton 780-970-2777

Janice McLaren in Edmonton
Janice McLaren in Edmonton
1 review Edmonton, AB
10/10

Furnace replaced and hot water tank replaced with tankless

Salesman was very good, upfront with everything I felt and worked things into my schedule.The company was timely the guys cleaned everything up, no mess left. Installation was well done.Very good with the dogs in the house. Had to call them back to start second furnace in garage and they were there quickly with no extra charges. I am very happy with the products I have purchased and would recommend this company highly. When talking to staff that have answered the telephone they have been very helpful and polite and do what they say they are going to do.

Approximate cost of services:
$10,000.00
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Company Response

Thank you!
Action Furnace Inc
Fixed Right or it's Free
https://actionfurnace.ca/
Calgary 403-288-4004
Edmonton 780-970-2777

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Action Furnace Inc

Home of the Fixed Right Or It's Free Guarantee! Action Furnace has been proudly serving Albertans for 40 years. When you're looking for a furnace sales and repair company, we hope you'll remember Action Furnace. We post specials frequently so visit our website and then give us a call for discounts, contests, and free service giveaways. So whether you're buying a furnace, air conditioner, indoor air quality system, water heater, or humidifier we're there to help you and our work and prices are guaranteed to be the best.

CATEGORIES
Heating & Air Conditioning
PRODUCTS
High Efficiency Furnaces, Central Air Conditioning, Hot Water Tanks, Direct Vent Tanks, Tankless Hot Water Systems, Humidifiers, Water Softeners, Indoor Air Quality, Advanced Filtration Systems
SERVICES
Furnace & Air Conditioning Repair, Duct Cleaning, Scheduled Furnace Tune-ups
BRANDS
Amana, Goodman, American Standard, Bryant, Rheem/Ruud, York, Comfortec
WEBSITE
http://www.actionfurnace.ca
YEAR ESTABLISHED
1978
NUMBER OF EMPLOYEES
180
RETURN POLICY
Satisfaction Guaranteed
PAYMENT METHOD
Visa, MasterCard, Cash, Cheque, Low Interest Financing
MEMBERSHIPS
Better Business Bureau
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
12 years parts and labour warranty on all installed heating and cooling systems.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.