Action Furnace Inc

My furnace stop working and I did call after hours service department, nobody answer my call. I left message and received call back after hour .After some conversation I was told nobody will come and I can be scheduled for service next day afternoon . What king of service is this ? I ask my wife. I'm out of town and have 5 small kids home w/o heat ! I did face time with my wife and I did manage to find problem with my furnace over the phone.I phoned company again try to buy just parts but with out success. I'm really disappointed from this kind of service and will not recommend to any one for sure. I guess its hard to find some company what you can trust right now !