Fire Away

Fire Away recently installed a 50 Napoleon Vector Linear fireplace in my family room. I am enthusiastically writing this review as the quality of service with Fire Away has probably been the best I have ever come acrossin any industry. Nick (owner) is an incredibly nice guy and very knowledgeable about the manufacturers products. For those rare obscure questions that he did not know the answers to, he didnt just make stuff up - he researched it and got me accurate information quickly. He personally ensured every aspect of the installation was done properly with great attention to detail. He also has the resources to do very customized applications (as was the case with my installation). His installation team was also excellent. They were clean, courteous, and explained everything in detail.Really nice guys. Communication with Fire Away was excellent. Even with preset appointment times, Nick would always call or text when he was on his way. Cindy was very efficient and helpful in the office. Both her and Nick were always easily accessible throughout the project and provided quick responses. I will certainly use Fire Away for all my future fireplace needs and I highly recommend them.

Tried another local Shoppe who told me not fixable...need new fireplace. Stopped in at Fire Away for second opinion...3 days later tech showed up on time with a couple of blowers to try as my fireplce older (1998) and parts difficult to source. 90 minutes after arrival....fireplace working and glass insert cleaned as well. Did what was needed and no attempt to upsell. So happy!

Each aspect and individual we were involved with at Fire Away was professional and respectful. Erin in store, Nick who is the owner who came to give us a quote and the two installers. Respectful and a job well done. Came at the time specified and cleaned up afterwards. Everything you could want in a service. Returned as promised to switch out a part and serviced my existing gas fireplace. Happy with the product picked and it looks great.