Aptco Appliance Sales & Service (1980) Ltd

Technician was here 4 times always reordering parts and still no fix. Last visit was Wednesday and today Friday, the fridge stopped working period!!! Tried calling repair person whose cell phone was answered by Aptco answering service stating office closed and not open until Monday morning at 8 - so without a fridge for the weekend - THANkS for nothing APTCO!!!!

The woman who answers the phone & books appointments is extremely rude and has NO customer service!!
Ive been waiting 2 weeks for my washing machine & she continuously tells us the repair person will be here today. She is rude! The repair man calls very apologetic & kind saying she has overbooked him daily & we still cannot get service for another 5 days!!!!!!! Terrible customer service and I feel bad for the repairman.

We called about a wiring issue in our microwave door. The tech came and said it wasn't fixable, recommended a $650+ door replacement. We asked him to try to fix it, so he did. Charged us $178 for a bit of solder and some electrical tape. With nothing left to lost, my completely untrained husband took it apart, watched some YouTube videos, and fixed it with some supplies he bought on Amazon.

A technician from the company came out to evaluate the food disposer unit and later came back to install the new one. In both cases he was very professional and did a terrific job. Very satisfied in how it all went.

If I could give -5 stars I would. Had someone come out to look at our fridge 2 days ago. He diagnosed it and said "it's a really cheap fix, call back in a few days and well have an update on parts". Call them today and not only have the parts not even been ordered yet, they ordered two additional parts, totalling almost $700. Absolutely zero explanation given, she would call us back she was going on her lunch break. No call back. We call for the 3rd time today and again still no explanation to the additional parts, nothing ordered and her answer this time? Oh she was looking for another company to come out. Huh? You don't trust your own guys?! So now 5 days later total, still no further ahead.

Jan 26, 2020
This is the KitchenAide warranty and recommended repair company. After reading so many negative Google reviews and a couple of negative ones on here I have to say I was pretty spooked and apprehensive about using them.

Talked to their office, it was three days to get a technician to come have a look due to it being -35 and they were busy as all get out. Angela was very friendly and helpful. On the Friday, Jan 24th, that they were to come out she gave me a 2 hour window and the Tech showed up exactly when I expected. It did not take him long to diagnose the problem. There were some significant parts needed, board, compressor, full evaporator unit, so he need to check with the company to see if these parts were even available. By Monday it was clear they could not get the parts needed to repair the fridge so they submitted the warranty claim to the company for me. Whirlpool/KitchenAide now has the file and are dealing expeditiously with it.

The service call out fee of $100 is exactly what I was expecting and they only charged me for about 30 minutes so about $150 total.. Long way of saying I was VERY impressed with how I was treated by the office, and how good the service tech, Dong, was. He was polite, knowledgeable and quick and had the warranty claim processed for us. All in I would use Aptco again without hesitation.

Just want to give a Shout Out to APTCO and their service. Yes it took a couple days to get a service call scheduled but it was for our icemaker; not the working condition of the fridge. Brian came out and based on his experience knew immediately what the issue was. He ordered parts and they came in within 2 weeks and a service call to our place resulted i quick repair. Brian is knowlegable and personable. Very happy with the work he did!!

My wife calls me at work with the dreaded, “there’s an error code on the fridge” great right, we google the code and try unplugging it, still not working.Long story short, they fixed it the next day, you can trust these guys! not something you can say about a lot of compNies these days.

They have the absolute worst customer service I've ever experienced!! Don't ever use them!

We had a warranty issue with our Kitchenaid dishwasher and they sent out APTCO, after waiting all day the service tech showed up at 5PM who said I don't know. He ordered parts a week later my wife waited all day for the tech who never arrived as he was suppose to.
We Phoned to complain, and got very rude and unapologetic staff, this was also the same with the owner of APTCO!

Tell Kitchenaid to send someone else, they will. APTCO will never step foot in my house again!

Worst customer service ever. Was forced to use this company because they are the approved extended warranty service provider for my KitchenAid refrigerator.

About two weeks ago called extended warranty company to arrange for service, sent the dispatch to Aptco Appliance Sales & Service and I was informed someone would be calling me to scheduling an appointment. I informed both the warranty company and the service vendor that I needed a call 30 minutes prior to the tech arriving as I only work 15 minutes from my house and I was not going to take a full day off from work. (the only appointment window they could give me was 8-5).

On the day of the appointment I received a phone call shortly after 1 pm saying I was the techs next call, I left work and went home. Where I proceeded to wait around another hour and a half before the tech arrived. When he arrived he barely said 50 works, no hello sir, no apology, nothing. Came in, I explained to him my issues, he listened to my refrigerator and then told me he had to order parts and someone from the office would call to schedule an appointment.

This past Tuesday received call saying that parts were in and they would like to come out to do the work on Wednesday. I informed them that Wednesday would not work and Thursday afternoon would be best. The dispatch lady grumbled and made some excuse that they only did all day appointment... blah blah blah ... I reiterated that I needed a call 30 minutes prior to tech coming out and that I only work 15 minutes from my home so I was not taking off a full day of work to sit around waiting for a technician to show up.

Yesterday (Thursday) received no phone call, and as I had another appointment in the afternoon I headed home. When I got home called Aptco to find out where the tech was and was treated rather rudely. Told that they called me at 9:45 AM and left a message, that I should have answered my phone, yet there is absolutely no call record on my cellphone of any incoming call at 9:45 nor any message left. Was told that I was next on the techs scheduled but he might not show up because he has a dentist appointment. Oh really! Now I was irate, why schedule someone if a) you can't make it and b) don't you think it would be common courtesy to call the customer? Was again told I should have answered my phone as I would have been informed this, WTF! Told them to get a tech out here now and that I was sending them a bill for the time I had to take of work, etc.

Was transferred to Garry (service manager or owner?) he was a little more apologetic explained the situation, tried to make excuses for the person answering the phone, the dispatcher who apparently called me at 9:45 and the technician. Told him I did not care that I wanted this fixed. He told me he would call the tech and get back to me, which he did surprisingly, unfortunately the tech was not answering his phone and the prior call was taking longer than expected. So I should not expect him today. Wow, great customer service. So now I have to take another day off work to get my fridge repaired. What he did promise me was the tech would be here first thing in the morning.

And first thing Friday the tech arrived, again no hello, how are you, sorry I missed your appointment yesterday, not even a smile. Just walked in past my wife to the kitchen and started working. Don't think he even said two words the whole 2 hours he was in my house. He even ignored my son (who is 4) when he said hello or even tried to talk to him. Extremely rude and unprofessional.

Will never use this company again, even if I need something repaired under warranty.