Our installation went very poorly. Several technicians since have admitted that the team was inexperienced and made many mistakes. A lot of damage was done to our home, and the machines were not installed properly. We made several attempts to speak with the company, but were yelled at, hung up on, threatened ("we won't service your units if you call again"), and ignored. Not only has the company refused to take accountability for the damage caused to our home, but they are now refusing to service the machines that they improperly installed. So we are out $10000 for our units, over $2000 to repair the damage, and now our machines don't work properly, and no company will service them because they don't want to be responsible for the problems caused by NovelCare. There is absolutely no accountability and the customer service is non-existent. They do not stand by their work or the products they install. Stay away.
- Approximate cost of services:
- $10,000.00
- Company Response
We don't have any case as you describe and don't know who you are. We assume there is another spam(Fack) review.