Installing electronic deadbolts
- Approximate cost of services:
- $0.00
Installing electronic deadbolts
Locks Re-keyed on Newly Purchased Home
We have reviewed this customer's concerns and attempted to resolve this matter to her satisfaction. Unfortunately there still appears to be a communication problem. The invoice in which she claims the labour was increased to cover the "communication mistake" was actually reduced. On our copy of the invoice the original amount is still visible and the new labour charge is less. She was not charged to rekey her locks and she was not charged for keys. This was all explained to her at the time. Her locks were in very poor condition and needed replacing and she did get the keys changed as she wanted and new locks installed for less money than it would have been if she had been charged for the whole entire job.
We have tried to contact her to offer to reinstall her old locks, however she did not return our calls. We have done our best to make her happy and her complaints appear to be based on incorrect information.