Gandy Installations

Replaced a hot water tank with a tank-less system and a 25 yr old furnace The furnace was relocated to the crawl space to reclaim space.

A five man crew descended on our home and everyone quickly went to work. It was readily apparent these tradesmen were experts in their field and it was a pleasure to watch them do their job. Other quotes expected a two day install but in the space of a short 6 hours heat and hot water was up and running complete with gas meter upgrade. Not only this but the install was excellently done, neat and tidy. Lots of attention to detail, what the customer wanted and concern for appearance.

Arranged annual Lennox furnace service before the cold weather arrived. Easy to arrange. Did not know they also serviced fireplaces which would have saved some time for arranging service on the same day. Lauren arrived within the time allotted. With broken tendons, she arrived with help from a new trainee. Invoiced via email and cc receipt via email as well. Eco friendly and always a pleasure to have annual service with Kerrisdale Gas/Gandy Installations. Even got the FortisBC rebate form through email, which was helpful as FortisBC wanted things scanned as support documentation.

July 28/17 our air conditioner stopped working not to long after our furnace had been serviced that day. Bryan came over and found the dual capacitor had blown. He noticed the air conditioner was very dirty & did a general cleaning. On 9/8/17 we again had to have our air conditioner serviced, there was water on the floor in our furnace room. Anel came over (he was the one who serviced our furnace). He determined the up out drain was plugged and needed to remove it & clean it out. He also mentioned that the person who serviced our air conditioner should have check this pipe out. He also suggested that he put 2 new removable fittings on the pvc pipe so that they wouldn't have to keep cutting it off to check. Why wasn't this done in the first place? We would appreciate a phone call and some compensation.

Always satisfied with the service. Lauren is knowledgeable, friendly and professional. She was also on time for the service which I liked a lot. I have booked my fall service which was recommended as I know it was not an up sell but a way for us not to have any problems as a preventative measure.

New furnace and A/C installed- can't remember the salesman and installers names but were very professional and friendly, product excellent so far. Last year Amel, this year Anel did the maintenance, both brothers were outstanding to deal with, took time to explain everything they were doing, very professional, informative, friendly and both are represent the company in the best of manner. Thanks guys.

We had a new high efficiency service furnace installed by a different company. We had a small flood when the furnace water pump failed after 3 months. The other company was very difficult to deal with and in the end refused to provide repair service. Gandy dispatched Brian Sawyer who was professional, courteous, and replaced the pump efficiently at a reasonable cost. A few months later a leakage problem developed with the drainage line that the other company had installed. Once again Brian fixed the problem and actually replaced the entire drainage line and outlet pipe at no cost for the call. Outstanding customer service. Very well done.

Brian came at promised time, diagnosed the problem and repaired the heat pump. Have been a Gandy customer for years and will continue to recommend you. Do I get a Gandy t-shirt???????lol

My Heat stopped to work for over one week (always 13C, dont know why?) in 12/2016 then I called Gandy Installations to fix all, they changed a new Lennox furnace model for me with a new Heater metre(they called it "Comfort") after a friendly inspector from this company came who explained in detail about all the steps I need to do so.

2 days later, 2 workers came to fix all and they did very efficiency and
clean much. I love all the new equipments there and Thanks much to Grandy Installations for their pofessional services.

Our old Carrier high efficiency bit the dust during the Christmas break. After some speedy research we decided on Lennox with whole home air purifier (uv + media filter). Fantastic installation quality, quick service. Slight premium but totally worth it. The PureAir system has greatly help our son with acute asthma.
Thank you.

The serviceman showed up on time and soon had our furnace taken apart so that copious amounts of dust could be removed. He also did a good job on a fireplace that had poor flame distribution. Most importantly, we received helpful advice about the two units.