Closets By Design Niagara

Closet & Storage Solutions
Niagara On The Lake ON L0S 1J0
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The P.
The P.
1 review Grimsby, ON
7/10

Closet Reno

Work was done well but a pole was cut incorrectly and I needed to book another appointment to get it installed which was going to take over a week.

I had difficulties getting a call back from anyone to rectify the problem. The sales lady who was very accommodating and professional didn’t call me back after a few calls.

Eventually I spoke with the service manager who assured me the install would be on a particular date a week later. No one came. He was very humble and apologetic but didn’t have another appointment for over a week again. I asked the bar be dropped off and I installed it myself.

Over all not great a great experience and as such I’d hesitate to call again.

Te multitude of requests for feedback does show a genuine concern.

Approximate cost of services:
$3,000.00
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Company Response

We’re sorry to see that your experience was not as expected. We have been working on better efficiencies to improve our customer experience. Please don’t hesitate to call us in the future. Thank you for your review.