Fagnan's Furnace Services

Heating & Air Conditioning
5025 23 Avenue SE Calgary AB T2B 1M8
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Fagnan's Furnace Services
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81%

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Reviews by rating (past 12 months)
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Reviews for Fagnan's Furnace Services

Average customer rating:
8 10 (43 reviews)

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Private User
Private User
Private User reviews Calgary, AB
10/10

Air Conditioner

Great installers, awesome service explain everything from start to finish. Clean up after and made sure everything was working.

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Company Response

Thank you for the great review. -MFagnan

Nathan Joel
Nathan Joel
0 reviews Calgary, AB
10/10

Furnace and AC service

Had Fagnan's out to service my furnace and AC recently, it was making some funny noises and no cool air from my AC and they did a fantastic job. Service was friendly and quick, the technician even gave me some good pointers on keeping my filter clean (thank you Mike). I was very impressed and will definitely be calling them again.

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Company Response

Thank you for the Review!

Catherine
Catherine
0 reviews Calgary, AB
0/10

Humidifier installation

In December I had a new humidifier installed when the Fagnans technician was booked for a furnace repair.
Humidifier still doesn't function after 3 followup visits and multiple phone calls on my part.
Fagnans solution was to run the summer fan full time costing an extra $30 monthly on my Enmax bill. My 20 year old humidifier never needed to function that way.
My furnace will be replaced this week & I will not call Fagnans.

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Company Response

Hi Catherine, I wanted to apologize about your humidifier not working properly. We have a 100% satisfaction guarantee, If you would like we can replace your humidifier with another manufacture's unit or return your money. As well as insuring your happiness with the humidifier, we would like to offer you 25% off a Carrier home comfort heating system. -MFagnan

Private User
Private User
Private User reviews Calgary, AB
10/10

Replace natural gas furnace

The heat exchanger on our old furnace had failed and we had to shut it down just when it was getting cold . I called Fagnan's Furnace in the morning and they arrived in about an hour . The tradesmen were very professional and installed a new furnace the same day. Overall Fagnan's did a really good job. Thank you

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Company Response

Thank you for the great review! I appreciate it. -MFagnan

TKirk
TKirk
0 reviews Airdrie, AB
10/10

Crafstmen with service

Fagnan's Team came out today and removed two old hot water tanks and installed a on demand water heater. they did a fantastic job on routing all the supply lines, vents and drains. The team was very polite, fast and craftsmen in their trade. I would highly recommend them.

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Private User
Private User
Private User reviews Calgary, AB
1/10

Terrible service from fagnan

Their 24 / 7 emergency service doesn’t have support at night. When I needed assistance with a broken furnace at -35 c, they could help. Had to call another service to repair it. Then they refused to pay for the repair even thought the furnace was in warranty.

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Ron in Calgary
Ron in Calgary
1 review Calgary, AB
0/10

Carrier warranty heat exchanger replacement

Furnace quit,tech said secondary heat exchanger defective but covered under Carrier extended warranty,parts and labour for 20 years. next day furnace repaired but was handed $600.30 bill for admin fees. Contacted Carrier and they reimbursed me.
Fagnan's said charge was for his cost to pick up unit,one hour both ways,one day for staff to write up claim,storage of defective unit for 3 months and his cost to take unit to recycler.
I was not informed of this "Admin " charge until after the job was done and techs were on their way out the door.
Total money grab as evidenced by Carrier reimbursing me after I sent them a copy of my bill.
SHAME!!!!!!!!

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Private User
Private User
Private User reviews Calgary, AB
1/10

Heat exchanger replacement on Carrier furnace

8 yr old Carrier furnace wasn't starting up in morning. Called for service call. Tec came & couldn't figure out why it didn't start up when thermostat called for it to start. Was charged for service call even though I had purchased at my extra cost a total 10 yr parts & labor warranty package when I purchased the furnace. Furnace still not cutting in so I called again & another service tec came out. Diagnosed that it was the hyme damper circuit being faulty so cut that out & furnace started. I then asked him to check the heat exchanger. I only was aware of this after talking to other service tecs installing a furnace up the street & them telling me my furnace model had heat exchanger problems. He checked PPM on heat exchanger & it was way over limit so needed heat exchanger replaced. They replaced it the next day which was great but I was very shocked that I ended up with an approx. $600 bill, even though I had full parts & labor warranty package which I paid extra for when I bought the furnace from them. After several inquires they came up with a list of items to try and justify their extra charge (most items didn't make any sense to me that they should be an extra charge) above my parts & labor warranty package I had already paid for. NOT happy with the extra unexpected bill as I was sure I should be totally covered on repairs with my extra parts & labor warranty I had purchased. It seemed like I was paying twice! Not fair!

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Fagnan's Furnace Services

Precision. Punctuality. Commitment to excellence.

Fagnan's Furnace Service is a leading Heating, Ventilation, & Air Conditioning Contractor in the Calgary area. We provide our clients with a comprehensive approach to contracting and specialize in a wide range of services. Ever since starting out as a professional Hvac Contractor in 1971, I’ve prioritized serving my client's needs and satisfaction above everything else.

From dealing with mundane bureaucratic tasks to coordinating various contracting initiatives, My family and I will take care of all the small details so you don’t have to. Get in touch to bring comfort into your life today!

CATEGORIES
Heating & Air Conditioning
PRODUCTS
Furnaces, Air Conditioning, Indoor Air Quality.
SERVICES
Heating, Indoor Air Quality, Air Conditioning, Duct Cleaning.
BRANDS
Carrier, Payne, ICP Products, Ecobee Smart Thermostats
SPECIALITIES
Residential Service and Installations
WEBSITE
http://www.fagnansfurnace.ca
YEAR ESTABLISHED
1971
NUMBER OF EMPLOYEES
30
RETURN POLICY
100% Satisfaction Guarantee
PAYMENT METHOD
Cash, Cheque, VISA, or MASTERCARD
LICENSES
HVAC Licensing
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
No job is too small or big
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Yes, kindly ask for details.
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