Service Master Ottawa

Fire & Water Damage Restoration
Ottawa ON K1G 0Z4
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Reviews for Service Master Ottawa

Average customer rating:
0.7 10 (3 reviews)

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Evan in Ottawa
Evan in Ottawa
2 reviews Ottawa, ON
0/10

Not recommended

We came by ServiceMaster after making an insurance claim as they were a "preferred contractor" of our insurance company, CAA. In my opinion, there is nothing preferential about them. In my opinion, they were nothing but a pain to deal with throughout the entire insurance claim process. In my opinion there are plenty of other good restoration companies in Ottawa. They were so bad to deal with that we will no longer have a relationship with any insurance company that contracts out to ServiceMaster Restore.

Approximate cost of services:
$1,500.00
1 of 1 people found this review helpful.
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Company Response

As one of the few preferred Disaster Restoration Contractor for most of the major Insurance Companies, ServiceMaster's team was contacted to address an urgent situation after this reviewer's mother, who is the actual policy holder, was targeted by an unscrupulous contractor who damaged your mother's property. Our primary objective was to secure the property from further damage, intrusion and potential hazards by sealing a large opening in the foundation, which was performed immediately to ensure her safety and security. This emergency service was conducted under the directive and approval of both the insurance adjuster and the insured’s engineer, focusing strictly on making the premises safe and secure.
While we appreciate a son's desire to help his mother, it should be noted that it is not always understood that insurance coverage is restricted to returning a home to it's pre-loss state and does not allow for betterments or upgrades. ServiceMaster's estimate reflected the repair of stairs and railing to like, kind and quality as to what was there before the damage. ServiceMaster did not perform any repairs to this home as they decided to take a cash out. The insured's son proceeded to hire his own contractor, installing the upgrades they wanted.
We request this false review to be removed immediately. Thank you

Private User
Private User
Private User reviews Ottawa, ON
0/10

No communication…false promises

Service Master represented??? My insurance company.aside from initial visit, they were ghosts. Damage occurred to our laneway by the tree company they hired. In an email Service Master promised to pick up the cost to repair. Incident was in August, 2021. They have not followed thru with there promise, nor do they return inquiry emails. Very poor business practices

Approximate cost of services:
$1,000.00
1 of 1 people found this review helpful.
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PA in Ottawa
PA in Ottawa
6 reviews Ottawa, ON

First Review

2/10

Pre-move-in House Cleaning

I hired Service Master to do a thorough cleaning of our new home prior to our moving into it & following some reno work we were having done. Although I was very impressed initially with the man who came out to look at our place & give us an estimate, unfortunately the actual service did not quite live up to the name & I had to call them back to properly finish the job. Although they were supposed to have throughly cleaned the walls & ceilings, there was still plenty of dust visible on various walls throughout our home. Likewise, the windows & blinds were not cleaned throughly, with the blinds remaining quite filthy. The closets were also not throughly cleaned, with lots of dust remaining on the shelves. The carpet cleaning wasn't done as it should have been - or perhaps wasn't done at all - resulting in my insisting that they come back to do this properly since we would be moving into our home soon & would like to have the carpets clean before doing so. They agreed to come back, but unfortunately, did so the morning of our move, resulting in the carpets still being wet when we moved in. They're punctuality also left something to be desired. Overall, I wouldn't recommend them given the hefty price I paid, but perhaps for smaller, less costly jobs they'd be all right.

Approximate cost of services:
$2,200.00
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