I writing this review on behalf of my daughter who contacted Ultra Comfort of Mississauga as the gas furnace had stopped working on March 14th at her home in Oakville. The service tech inspected the furnace and determined that the vent fan motor required replacing at a cost of $900. The service techalso indicated that the furnace was old and many other parts would soon be beginning to fail. He advised my daughter that she should seriously consider a new furnace to avoid future repair costs. Cost of a new quoted furnace was $4200 minus government rebates of $400. This service also indicated that he knew me personally . I am assuming this comment was meant for my daughter to believe/trust in him. At this point she was indecisive of what to do, paid the service charge of $169.50 and sent him off. The service tech refused to leave a copy of the new furnace quote unless she signed off on agreement. My daughter contacted me and provided details of what had happened. I advised her to contact another HVAC company for a second opinion as the furnace was about 14 years old.
ENCARE showed up the same day and determined that the vent motor was fine but the vent fan motor capacitor need to be replaced for a total cost of under $200 which also included the service charge.
The following day I visited Ultra Comfort in Mississauga to meet with the store manager or the service tech and voice my concerns. I had not scheduled an appointment and unfortunately both individuals were not there at the time. I did speak to a sales person in the store and explained what had happened and told him that I was very disappointed with the actions of the service tech and believed he was taking advantage of a young in-experienced people by up-selling repairs and/or services that were not required. This service tech is not an new apprentice and has been with the company for many years.
The salesperson did apologize and did say that this techs actions is not reflective of companies business practices. The salesperson did request my name and phone number and indicated that the store manager would be contacting me. After 2 weeks I am not surprised that I did not receive a courtesy call back.
My family and I have been using this company of new equipment and repair service for many years. After this incident we are all wondering whether in past transactions we too were up-sold for items not required or overcharged for repair services.
In future we will not use not will be recommending Ultra Comfort of Mississauga to others.