Servpro Cleaning (Calgary) Inc

THANK YOU to the incredible team at Serv Pro who assisted with some paint in our rugs. The customer service and hard work to help us with this disaster is so truly appreciated. An incredible company with amazing customer service.

Had the residential furnace and duct work cleaning completed along with the dryer vent and hot water heater check up and am super happy with the service. Was on time and very professional and was not pushy about other services. Very happy with the outcome and will use again and highly recommend if you're looking for a reputable furnace specialist! A++

I got a gift certificate for Servpro one Christmas and it was the best gift I could have gotten.

I was saving the gift card to get our carpets cleaned before our baby arrived. We have light coloured carpets with lots of wine spills, we also have a dog and let's say they were in bad shape.

Servpro was on time and did a great job. They also explained how to maintain my carpets and best practices while they dried.

I am looking forward to using more of their services especially once our family has expanded.

Hands down the worst consumer experience of my life. Neither did they complete the Service, nor were they Professional.

I had them do an onsite quote despite them wanting to quote me over the phone for a difficult interior cleaning job prior to me re-painting. I was quoted a price based on number of rooms and surfaces to be cleaned and they took a credit card number to secure the appointment, ensuring me they would not put any charges on the card and agreeing to accept payment by cheque after work was completed.

The day of the job, they did not bring appropriate cleaning supplies (according to a friend who was onsite), and did not complete the job - approximately half only - and left without notice. When I disputed the work done, they said they had 'grossly underestimated' the job and would still charge me the full amount despite admitting to not completing the task as agreed, as they would now charge me by the hour (never previously mentioned).

I had to call them several times explaining my displeasure and that I wanted to create a win-win situation, and despite telling me they would negotiate another discounted price (when my supervisor returns to town next week as I am not authorized) they did not make any further attempts to contact me and ran the entire amount through on the credit card they agreed not to charge - I even reinforced this in writing, which they admit to receiving. I feel completely disrespected and ignored.

I have been successfully in business for myself for well over ten years now, and realize that 'the customer is always right' and if I make a mistake in quoting for example, then it is my problem, not the customers, and I absorb the cost and/or the extra time, simply to create a good experience for my customer and hopefully return business and referrals. Servepro acts as a corporation and not an individual, shirking individual responsibility and pointing blame at the consumer in favour of their own profit. Clearly they are in the service industry, however have zero understanding of how to provide a service and create a favourable experience. If this was a restaurant, not only would their servers not get tipped, but they would be out of business within the year.

If they actually wanted to provide a service and create a good experience, they would have made an attempt to contact me and negotiate a win-win cost. I am still open to this possibility, however choose not to waste my time on the phone, but use it here to help protect future potential customers.

Very professional and caring workers that pay attention to detail. All I have to do to have them do an extra piece of cleaning over and above the regular work is put a sticky note for them to see and they take care of it. I am very happy with the service and will continue to use them as well as recomend them to my friends and family.

They were prompt and did most of the work they were hired for. They were efficient in being able to clean a 2300sqft house in 3 hours. I was impressed how clean they did the bathrooms. The only issue I had with them was that they were suppose to clean the dryer ducts, but they forgot to. I would recommend them to others who needs there house cleaned.

I want to comment on the great job that ServPro did on my berber carpets. Even got out large stains which were on beige flooring. The area looks new again.

Servpro was very friendly and very efficiant and very fast!!! i would use them again!!! They showed up on time, got to work right away, were very friendly, worked on extra hard stains at no extra cost, also gave some tips on how to get stains out.

The cleaners came on time and helped move some of the furniture. They worked quickly and covered all the nooks and crannies that other cleaners gloss over. Overall, they did a great job. I would recommend them without hesitation.