Deslaurier Custom Cabinets Inc

Cabinetry & Millwork
Ottawa ON K2C 3P1
Write a Review
Write a Review


HomeStars
Cabinetry & Millwork
Deslaurier Custom Cabinets Inc
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

69%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for Deslaurier Custom Cabinets Inc

Average customer rating:
6.3 10 (20 reviews)

Sort by

Private User
Private User
1 review Stittsville, ON
10/10

Kitchen Cabinets

Deslaurier was my cabinet provider when I purchased a new construction home, and the experience was outstanding. Their craftsmanship is unparalleled, evident in the meticulous attention to detail and the use of high-quality materials. What sets them apart is their personalized approachthey took the time to understand my needs and design preferences, resulting in cabinets that not only enhance the functionality of my space but also add a touch of elegance. The professionalism, reliability, and excellent customer service displayed by Deslaurier made the entire process seamless and enjoyable. I highly recommend them for anyone in search of a custom cabinet builder who delivers both exceptional craftsmanship and a personalized touch.

Approximate cost of services:
$20,000.00
Was this review helpful?
Company Response

We are thrilled to hear that you are enjoying your new kitchen cabinets from Deslaurier Custom Cabinets Inc.! Thank you for sharing your positive experience with us. We take great pride in our craftsmanship and it's always rewarding to hear that our customers are happy with the results. 😊

Your feedback means a lot to us and we are grateful for your support. If you have any photos of your new cabinets, we would love to see them! Feel free to share them with us or tag us in your posts.

As we continue to strive for excellence in our products and service, your review serves as a great encouragement for our team. We are committed to providing top-notch custom cabinetry to all of our clients and it's wonderful to hear that we have met your expectations.

Thank you once again for choosing Deslaurier Custom Cabinets Inc. for your kitchen renovation needs. We appreciate your business and look forward to serving you again in the future.

Private User
Private User
Private User reviews Ottawa, ON
10/10

Kitchen renovation

I wanted to share my experience with Deslaurier Custom Kitchen Cabinets. I recently had my kitchen designed and installed by them, and I couldn't be happier with the final result. The quality of their work is top-notch, and the attention to detail is truly impressive. One of my favorite features is the beautiful island with waterfall edges it's definitely the centerpiece of my kitchen and has added so much elegance to the space.

If you're in the market for a kitchen upgrade, I highly recommend considering Deslaurier. They really exceeded my expectations and made the entire process smooth and stress-free.

Approximate cost of services:
$45,000.00
Was this review helpful?
Company Response

Deslaurier custom cabinets inc. is thrilled you are happy with your kitchen! Thank you for taking the time to respond.

OTTCA
OTTCA
1 review Ottawa, ON
2/10

Good Product, Terrible Service

Deslaurier was retained for our new custom home - kitchen, laundry and bathrooms. Deslaurier is probably the leading (by volume) provider of custom cabinetry in Ottawa. The product is good. However, the service is atrocious, and they will attempt to deflect any issue that arises. I would not use them again. Examples include:
- overly secretive with their drawings - we were required to "sign-off" on drawings without measurements only to find out later that their internal drawings had completely incorrect measurements for the kitchen island, even though they had architectural drawings showing the correct dimensions
- installed backing in open shelving that is a mismatched colour to the rest of the backing and haven't returned to correct (one of several deficiencies not yet corrected months after installation - indeed, they are completely missing in action)
There are numerous other examples. In my experience, the negative reviews left here ring true. My advice is to see if another company with a greater emphasis on customer service is available to help you.

Approximate cost of services:
$30,000.00
Was this review helpful?
Jim CBJ in San Francisco
Jim CBJ in San Francisco
3 reviews Ottawa, ON
8/10

Very Pleased

Our new Uniform home came with a Deslaurier kitchen. Read mixed reviews but heard nothing but good things from all involved in my home buying process. Reserved judgement until dealing with Deslaurier and can say that the process was easy and the product they delivered was exceptional. Kevin at Deslaurier was simple and easy to deal with, very accommodating. Thank you Deslaurier and team. -Jim

Approximate cost of services:
$30,000.00
Was this review helpful?
MjM in Ottawa
MjM in Ottawa
2 reviews Ottawa, ON
1/10

Kitchen Renovation - Quality=Garbage

Quality = Garbage

We chose Deslaurier because of their huge selection and we had heard a couple of good reviews. Barb was our designer, and right from the start we did not like working with her. She refused to take items we did not want (like extra fancy drawers) off of our order, she made many mistakes with measuring and went heavy on the offensive to blame us for her mistakes. When we sent her the written proof that she had mismeasured in every case, we received no apology for her nasty words. I accept that mistakes will happen in a reno - its inevitable. But I don't accept to be blamed for other peoples mistakes, and I don't think its acceptable to be told off by the representative of the company to which I am buying something worth over $25K.

Our installation, seemed to go smoothly. We were happy with the design, but after our cabinets were installed our contractor discovered that the installer had not left enough clearance for a drawer to open next to the trim around a door. This mean't that the entire line of cabinets needed to shifted over one inch. Deslaurier told us that we were put on some sort of emergency list and the problem would be resolved immediately. After three weeks and MANY phone calls, Deslaurier finally showed up and fixed the problem. As so many things are tied together in a reno, this simple one inch, meant that we could not get the counter tops measured, nor could we move forward with many other aspects of our reno. This three week delay caused many problems with other trades who had been booked.

The worst of all our dealings with Deslaurier is the quality. Our three year old kitchen now looks like it is at least 20years old. Most of the cupboards are chipped, the kick boards are falling off, and the paint is bubbling, cracking and puckering, it really looks like crap. The chipped and puckered kickboards were under warranty to be glued back on, but that's it. Sadly we are stuck with $25K worth of cabinets that look like crap.

Don't be wooed by the selection of beautiful cabinets. The quality is garbage and stay clear of Barb.

Approximate cost of services:
$25,000.00
2 of 2 people found this review helpful.
Was this review helpful?
Stefanie in Ottawa
Stefanie in Ottawa
1 review Ottawa, ON
2/10

Buyer Beware

Sales staff were good, product was as ordered but the cabinet installation was of poor quality (counter install was ok though) and they were very slow or non-responsive when it came to inspecting it and fixing it. After months, I finally gave up trying and am stuck with a cabinet that is not worth the significant money they charged me for it. Unfortunately, they make you pay before installation so you are stuck. I would not recommend this company or their installers!

Approximate cost of services:
$5,000.00
1 of 1 people found this review helpful.
Was this review helpful?
Jeff Gregory from Thomasburg
Jeff Gregory from Thomasburg
2 reviews Ottawa, ON
10/10

Phenom Products & Service

Used Barb as our designer and John as our workhorse. Unsurpassed in so many areas: service; workmanship; dependability; and professionalism. This company oozes pride! Recommend both for your future dream.

Approximate cost of services:
$44,000.00
Was this review helpful?
Jessica D in Ottawa
Jessica D in Ottawa
1 review , ON
9/10

Happy Is An Understatement

My husband and I recently had our dream kitchen designed & installed by Deslaurier, and to say we are 'happy' would be a huge understatement. We recently downgraded from a 3,000+ sqft estate home to a 1,400 sqft retirement bungalow and were dreading downsizing (especially in our kitchen area). Although Deslaurier could not help us with that, our designer did come up with a fabulous kitchen plan that gave me lots of prep and storage space. To be honest, we did an immense amount of purging, but not necessarily from within the kitchen area. From the moment we first met with our designer to the moment she presented us the drawings, it was a great experience. We were shown professionalism and courtesy at every step of the way, which was comforting, given the daunting tasks of downsizing and designing a new home that we were faced with simultaneously. The kitchen arrived, was installed, and we were utterly thrilled with the final product. We use the kitchen every day and we love entertaining in this wonderful space. We can't thank Deslaurier and our wonderful designer enough. This is our last home, otherwise we would happily go through the design process again and again, choosing new and different options each time!

Approximate cost of services:
$25,000.00
Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Deslaurier Custom Cabinets Inc

Deslaurier specializes in creating custom cabinetry in harmony with today’s varied lifestyles.

Deslaurier is a local business through and through, with its inception beginning in 1979 in the Deslaurier family garage. Fast forward to today, Deslaurier employs approximately 180 people and has earned a reputation as a market leader for cabinetry design. The company operates effectively in several business channels that include some of the region’s top, award-winning builders and renovators and a dealer network that represents the Deslaurier brand throughout Ontario.

When a fire destroyed our plant in 2009, Deslaurier seized the opportunity to rebuild a state-of-the-art green manufacturing facility in Renfrew Ontario. In 2018 Jim Deslaurier, founder, and Denis Staples, president of Deslaurier announced an exciting new chapter for Deslaurier with the introduction of new ownership.

Their reputation for exceptional design and customer service has also won them numerous industry awards. These awards reflect the dedicated and growing group of loyal customers who appreciate the advantage of quality craftsmanship and a proven reputation for design experience attention to detail.

They have also become an active member of many industry associations including the National Kitchen & Bath Association, the Canadian Kitchen Cabinet Association, the Better Business Bureau, Greater Ottawa Home Builders Association (GOHBA) and Renomark – Renovators Mark of Excellence.

If you can imagine it, Deslaurier can create it.

Contact us today at 613-596-5155

CATEGORIES
Cabinetry & Millwork
SERVICES
Custom kitchen design, cabinet manufacturing, warranty and install
WEBSITE
https://www.deslaurier.com/en-ca/
YEAR ESTABLISHED
44
NUMBER OF EMPLOYEES
150
PAYMENT METHOD
Cheque, cash, credit card & e-transfer
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.