OTTCA

Ah, Pella, the company that has proven to overpromise and under-deliver. A few things to know before you purchase: - Pella doesn't make all of their doors. So you are paying for a middleman for no benefit. - Pella has very uneven performance on delivery times. Ask in advance how often they hit their target. We have experienced long delays which we now understand Pella knew about when taking our order but did not tell us about. Even after giving them a 6 month grace period, they are still finding ways to stretch it further. - Be prepared to have to chase. Our experience is that - once they have the order - you won't hear from them again unless you are persistent.

Deslaurier was retained for our new custom home - kitchen, laundry and bathrooms. Deslaurier is probably the leading (by volume) provider of custom cabinetry in Ottawa. The product is good. However, the service is atrocious, and they will attempt to deflect any issue that arises. I would not use them again. Examples include: - overly secretive with their drawings - we were required to "sign-off" on drawings without measurements only to find out later that their internal drawings had completely incorrect measurements for the kitchen island, even though they had architectural drawings showing the correct dimensions - installed backing in open shelving that is a mismatched colour to the rest of the backing and haven't returned to correct (one of several deficiencies not yet corrected months after installation - indeed, they are completely missing in action) There are numerous other examples. In my experience, the negative reviews left here ring true. My advice is to see if another company with a greater emphasis on customer service is available to help you.