MjM in Ottawa

We purchased a new furnace, air conditioner and split ductless unit + a service contract from Reliance Ottawa 18months ago. There is currently something wrong with either our thermostat or furnace. The heat comes on and off randomly and the furnace won't turn on when we want it to. We could go 12hours without heat on a -12 day. We booked a service call with Reliance 10 days ago, and our call was supposed to be today between 1:00pm - 5:00pm. We received an appointment confirmation this morning, but no one showed up. Reliance canceled the call for a reason unknown to us. We called to inquire and your call center said the appointment was canceled and we need to rebook. The earliest appointment Reliance could give us was 15days from now - We went right to the back of the line! Today we didn't have heat all day and we were freezing. A brand new furnace, with a service contract all purchased from Reliance =25day wait for a service call. I called Enercare and they can send someone later today.

Quality = Garbage We chose Deslaurier because of their huge selection and we had heard a couple of good reviews. Barb was our designer, and right from the start we did not like working with her. She refused to take items we did not want (like extra fancy drawers) off of our order, she made many mistakes with measuring and went heavy on the offensive to blame us for her mistakes. When we sent her the written proof that she had mismeasured in every case, we received no apology for her nasty words. I accept that mistakes will happen in a reno - its inevitable. But I don't accept to be blamed for other peoples mistakes, and I don't think its acceptable to be told off by the representative of the company to which I am buying something worth over $25K. Our installation, seemed to go smoothly. We were happy with the design, but after our cabinets were installed our contractor discovered that the installer had not left enough clearance for a drawer to open next to the trim around a door. This mean't that the entire line of cabinets needed to shifted over one inch. Deslaurier told us that we were put on some sort of emergency list and the problem would be resolved immediately. After three weeks and MANY phone calls, Deslaurier finally showed up and fixed the problem. As so many things are tied together in a reno, this simple one inch, meant that we could not get the counter tops measured, nor could we move forward with many other aspects of our reno. This three week delay caused many problems with other trades who had been booked. The worst of all our dealings with Deslaurier is the quality. Our three year old kitchen now looks like it is at least 20years old. Most of the cupboards are chipped, the kick boards are falling off, and the paint is bubbling, cracking and puckering, it really looks like crap. The chipped and puckered kickboards were under warranty to be glued back on, but that's it. Sadly we are stuck with $25K worth of cabinets that look like crap. Don't be wooed by the selection of beautiful cabinets. The quality is garbage and stay clear of Barb.