Goemans Appliances

Appliance Retailers
1-7975 Heritage Rd Brampton ON L6Y 0B3
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37%

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Reviews for Goemans Appliances

Average customer rating:
3.2 10 (118 reviews)

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Private User
Private User
Private User reviews Ajax, ON
2/10

Multiple Calls

I purchased 4 matching, LG black stainless appliances from the London store in March and had them delivered in May. The fridge was dead on arrival and my complaint is that no one - LG or Goemans, would take responsibility. Me, the customer, was forced to call each company NUMEROUS times over a 10 day period before LG said they'd refund Goemans the cost of the fridge so I could choose another or get my money back (I couldn't do that as I had to match the other appliances - I NEEDED this fridge). I left two messages with the London manager to contact me and he never did. I wasted so much time and had so much frustration and can't believe the customer was forced to make so many calls. One call should have been made and the problem dealt with.
What a bad experience.....

Approximate cost of services:
$5,600.00
1 of 1 people found this review helpful.
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Molly in Brampton
Molly in Brampton
1 review Brampton, ON
2/10

Extremely poor customer service at warehouse

Purchased stove at London store delivery 2-3 weeks from warehouse. Voicemail Message received stove on back order from supplier.
Because we took 2 hours to return call (tied up at work) back up used stove offered in the interim was delayed for another 3 days. After calling and explaining 2 medical situations going on, need stove, was obliged earlier delivery. On delivery date received call, truck forgot stove. Called warehouse again but they did not care about my situation. In the interim my credit card was billed and paid. Salesmen in London were good but warehouse service is extremely extremely poor. As it stands don’t know when I will receive delivery as I am getting conflicting messages.

Approximate cost of services:
$1,000.00
1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Sharon, ON
1/10

Complete kitchen appliance set

Visiting the showroom and selecting the right products for my new kitchen was easy and enjoyable. I made my selection...well in advance of the date the appliances would be required...and paid in full. That's where my positive experience with this company stops. Two days before the scheduled delivery date I was notified that one of the products was not in stock. The day before the scheduled delivery date I was informed that one of the products was suddenly 'damaged' and could not be delivered. It took several phone calls and several HOURS on hold to get an answer as to when the remaining 2 items would be delivered. Over a month later the items had all finally arrived. One of the items, a range hood, was dead out of the box. After placing a service call and following up weekly for almost two months now, there is still no resolution to this problem. I have a beautiful new kitchen with a pretty new gas stove...that can't be used because I don't have ventilation. Complete nightmare...Stay away from this company

Approximate cost of services:
$13,000.00
1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Brampton, ON
0/10

Bbq

Recently bought all new appliances including bbq. Have not been able to use bbq as part was missing from box. This was back in May. To date issue has not been resolved. Been getting runaround from all levels of customer service.
Terrible customer service from both sides! Store and customer service dept

Approximate cost of services:
$1,000.00
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Living in Port Credit
Living in Port Credit
6 reviews Mississauga, ON
0/10

Terrible customer service

Got a dented fridge - we plugged it in before we saw it so they said we would have to pay a restocking fee??
Escalated and finally agreed to a settlement but never happened. Followed up today and they said person out of office.
Brutal.
Took several calls, escalations, emails and instore visits and still not resolved.

Approximate cost of services:
$16,000.00
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Private User
Private User
Private User reviews Toronto, ON
10/10

Purchase of a washer dryer

If you go to Goemans go see Daren Lee. He is very careful and goes over all the details before you purchase . He’s hard working and he is a very good salesperson.

Approximate cost of services:
$5,000.00
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CK in Newmarket
CK in Newmarket
1 review Newmarket, ON
1/10

purchase of appliances and delivery

Nice showroom in Markham, Bought appliances , gave 2 month lead time for order as fridge was not in stock. We were told they would have this fridge in two months no problem and we paid in full at the time. The Fridge was finally delivered a month late. Delivery Service is awful too. Would not recommend Goeman's to anyone, and will not be going back there to purchase future appliances.

Approximate cost of services:
$6,000.00
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Company Response

Hi CK, sorry to hear you didn't receive the experience you should have. If you don't mind emailing me at communitymanager@goemans.com, I'd like to hear about your delivery experience so we can correct any issues. Sincerely ~AB

lucyrasmussen in Toronto
lucyrasmussen in Toronto
2 reviews Brampton, ON
1/10

Many problems

We bought many appliances. When things went wrong goemans were very unhelpful. We ended up spending an extra $2000 in the first year to fix goemans problems. One example was goemans sent us the wrong size microwave. They refused to accept that they then made us pay a 50% restocking fee for a Microwave! The microwave slot was already custom built in our kitchen so we had to pay the 50% fee even though it was still in perfect condition in the box

Approximate cost of services:
$25,000.00
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Company Response

Hi Lucy, what you're describing is definitely not what should have occurred in your situation. Please email me at communitymanager@goemans.com so we can resolve this as our restocking fee is only 25% and refundable once we have received the product in good order. Sincerely ~AB

v.
v.
5 reviews Oakville, ON
2/10

Kitchen Aid fridge

Helpful young man at Goemans on Dundas in Mississauga sold me this Kitchen Aid fridge. It was delivered and we were happy but it could not be leveled until set up and filled. Then I saw that the door swings open all the way at a great speed. I called to see if they could come and level it, we are seniors and my husband broke his back in February. Told that since not a defect, it would be $100+ to have a service man. This has really left a bad taste in our mouths when it could have been handled simply and we would have been 100% satisfied. Not good PR at all.

Approximate cost of services:
$2,000.00
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D
D
2 reviews Welland, ON

First Review

10/10

7 appliances all perfect!!!

Great dealing with everyone at Goemans. Steve and all the sales staff were excellent to deal with. No pressure at all. Brittany at head office was a pleasure to deal with. The delivery guys J & J were also great and on time. I have and would highly recommend Geomans. Thanks guys

Approximate cost of services:
$11,000.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Goemans Appliances

Our Company: Goemans Appliances is a family owned and operated independent appliance retailer. We planted our roots in Stoney Creek in 1978, and before we knew it we had 7 locations across southern Ontario and have become one of the largest independent appliance dealers in Canada. And it's no wonder ...
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