Purchased brand new appliances
My family and I were moving into a new house and we decided to give Appliance Canada a shot when buying brand new appliances from a gas stove, a dishwasher, fridge and oven.
We entered and was not even greeted by anyone at all to begin with. The sales reps were not even busy with customers and finally one approached us after 10 minutes of waiting. He showed us the different models of appliances and definitely took his time to explain, and offer us the best choices. In the end we ended up getting Wolfe and Miele appliances.
After all the purchases were made, when it came to delivery, they did not come on the set day and they showed up the next day after without any prior notice or telephone call. Their installation staff didn't even do a good job such as hooking up the water connection for the fridge or hooking up the stove to the gas line. They made a mess of the place and didn't even bother to clean up.
Their customer service department where they take payments, make purchase orders have rude staff, in the sense they were not communicating properly to us and told us to come another time as they were "busy".
Overall I wouldn't recommend this place despite the exceptional service by the regular sales rep.
- Approximate cost of services:
- $5,000.00
- Company Response
Hello Rajan,
I would like to introduce myself, my name is Marco and i am the sales manager here at Appliance Canada. First and foremost i want to apologize about the staff in my customer service department, although they might be busy they are to show the most respectful and utmost service to our customers.
The installer we use is contracted out and he has been under our umbrella for over 30years and provides great service is what i am told from many customers, however i will speak to him regarding this matter.
Please note that we are here to provide you and all our customers with knowledge and service that i would expect to be over and above what is asked by them.
Thanks for sharing your thoughts and i will ensure it is taken into consideration.Marco Tamilia