Lido Pools & Aquatic Services

Swimming Pools, Spas & Hot Tubs
17817 Leslie St Newmarket ON L3Y3E3
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Lido Pools & Aquatic Services
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86%

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Reviews by rating (past 12 months)
Best of 2010 winner 2 timesBest of 2010winner 2 times

Reviews for Lido Pools & Aquatic Services

Average customer rating:
9.3 10 (55 reviews)

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Ted  in Pickering
Ted in Pickering
1 review Pickering, ON
10/10

Swimming Pool

Josh from Lido pools put in our pool six years ago. At the same time several of our neighbours had pools installed from other companies. Through the construction process, I could see that Josh was using superior products and methods. The piping was different and the skim coat was different, to name a few things that I noticed. I could really see that he was using the latest technology and techniques to deliver a high quality pool. After six years, we are the only ones that have really had no problems. I won't say that Josh is perfect, but what was important to me was that when an issue or problem arose, he did his best to remedy it. He always operated with high integrity and that is most important to me. Josh has also been an excellent resource for the last six years and he has provided great advice and contacts for buying additional products for our pool. He really has supported us well.

Thanks Josh.

0 of 1 people found this review helpful.
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Jack in Richmond hill
Jack in Richmond hill
1 review Richmond Hill, ON
10/10

New liner and heater

I just had a new liner and heater installed by Lido Pools this summer.The liner is unbelievable. It fits like a glove and is beautiful. The heater is also amazing. It is digital and heats the pool automatically at a steady temperature. Josh and his crew at Lido Pools did an excellent job, but that's not surprising since Josh installed my pool 21 years ago. I still remember his advice to me to strengthen the pool with additional concrete pylons. Sure it cost a bit more but to this day my pool is strong and the physical integrity of the pool has not been damaged. Josh and his crew at Lido Pools have always been courteous and professional in their work and conduct. I know he's busy but he has always return my phone calls within 2 days. I have never and will not think of asking anyone to service my pool other than Lido Pools. Thanks for everything, Josh.

0 of 1 people found this review helpful.
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Marshall Goodman in Thornhill
Marshall Goodman in Thornhill
1 review Thornhill, ON
10/10

Custom pool layout and landscaping

From the beginning of the process through to the completion of the pool and landscaping, Josh and his crews were attentive and concientious to all of our wishes. They even came over in the rain to help me with the finishing touches to the landscaping. We have a diving rock, waterfall and beautiful spa to complement the organically shaped pool. It has a shallow area for younger kids and a swimming lane for exercise. Josh and Lido Pools deserve all the credit for creating and finishing our wonderful pool. Thank you Josh!

0 of 1 people found this review helpful.
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Randi
Randi
2 reviews Richmond Hill, ON
10/10

Pool and deck in backyard

Josh and I go back to when I was first thinking about putting a pool in our second home. We were flip flopping between renovating the current house or moving into a new home. Josh was very helpful, paying close attention to my wants and desires and understanding that we may not decide to go with a pool at all at that location. He was not pushy at all and wanted to come up with something that we would be happy with whether it was at that house or at a different home. Even if that meant waiting a few years to get the contract.

In the end, we had actually decided not to put a pool at that location and to move instead. Of course Josh and Lido Pools were once again on the list of quotes to obtain and we happily hired Josh as he had the best ideas, was the most adaptable to his customers needs, and was very personable. He worked with me to custom design an affordable pool for our backyard and helped me layout all the other amenities that I had wanted to build back there to make it a perfect haven.

We had a difficult installation because we had to move a retaining wall, which he did for us, and when they started digging, they found too much water and had to adjust by installing a special pump system to accommodate. In the end, it was a well done job and we were quite happy with our pool and backyard, which we had absolutely no issues with, and where we spent most of our time.

I have since moved and plan to do another pool in my backyard in the near future, and cannot wait for the day when I can have Josh come and do his magic again for me! Thanks again!

1 of 2 people found this review helpful.
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Tony in Caledon
Tony in Caledon
2 reviews Bolton, ON

First Review

10/10

Inground Pool

We had a pool installed and our backyard looks incredible, thanks to Josh and his expertise. He is knowledgeable, trustworthy and relaible.I have recommended and will continue to recommend him to all my family and friends. It was a pleasure working with Lido Pool.EXPERIENCE is plus.

1 of 2 people found this review helpful.
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Christina B  Richmond Hill
Christina B Richmond Hill
1 review Richmond Hill, ON
10/10

Swimming Pool Renovation

11 years ago I moved to a house with a pool that needed major updating, After I consulting with several local pool companies, I decided on Lido Pools to do my renovation. We did new stairs, lights & liner and a 1200 sq. ft concrete deck. 11 years later the deck is still in great shape. This past year was time to re-do the liner. After contacting several local companies again, it turned out the coping fascia that was installed had become discontinued and not one of those companies could come up with a reasonable solution, one company actually suggested that I remove the entire concrete deck despite the fact that it was in great shape. Needless to say I was somewhat disenchanted with having to redo a 1200 sq. ft. deck at a cost beyond $10,000. I again contacted Josh, I knew that Lido Pools are primarily builders, but I was desperate and he had done such a fantastic job on my renovation, I knew he would do his best to help me out. . His solution was to neatly trim the concrete at the edge of the pool, install a new aluminum coping track and a stone coping on top. It was far more cost efficient and looks great. The new liner in grey marble gives the water a beautiful azure blue colour and matches our steps much better. Overall we are very happy with the conclusion & would for the second time refer them to anyone especially if they are in a predicament as they are very resourceful. The foreman on site, Jaime was at all times clean, courteous and the workmanship is top notch.

1 of 2 people found this review helpful.
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10/10

Inground swimming pool, spa & landscape.


We have been enjoying our "Lido Pool & Spa" for seven years now & there hasn't been one issue with the job. Personally I find it difficult to believe that anyone could have an issue with Josh as he was at all times very accommodating. Having read a negative response makes me wonder what could have gone on because we have 2 set of friends that also used Lido & the common theme is pretty consistent, quality! The one thing that we had learned while shopping the different builders was that they are often very different in approach. Lido really focuses on the individuality of the yard & what you want to achieve with it. Our pool design is a truly unique, one off design that we still get compliments on years later, it's timeless in design. I know that they focus on custom work and not really looking for quantity. That really worked for us, so I guess it depends on what you are looking for & what matters to you. We'd use Lido again if we moved & whole heartedly refer at every opportunity. Lido, loved your approach & wouldn't change a thing!

Allan & Carol
Sharon, Ont.

1 of 1 people found this review helpful.
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Lisa B from Aurora
Lisa B from Aurora
1 review Aurora, ON
10/10

Swimming pool & landscaping.

Putting in a pool was kind of a big thing for me & looking for a good contractor can be a daunting task. It takes some homework to muddle through the info each one presents. In the end, I think that it all comes down to who you feel comfortable with & who you feel you can trust. A few companies were referred to me by friends including Lido. In total I met with 5 contractors and ended up deciding on Lido because Josh had a very knowledgeable, sincere & creative approach. He stressed saving the existing mature landscape and skillfully snugged this pool into the perfect spot without any trauma to the surroundings. Price was a little above average, but I feel worth the investment. Josh was always very approachable, jobsite was neat & workers were mature & courteous. The pool is now seven years old & not one crack in the deck. The pool & equipment works great & without a hitch. I still get compliments when entertaining & have referred Lido to others. All in all the pool & landscaping looks amazing and has aged very well. I couldn’t ask for more.

1 of 1 people found this review helpful.
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Joel in Vaughan
Joel in Vaughan
1 review Markham, ON
0/10

swimming pools

Say it ain't so that Josh and/or Lido pools is still installing pools.
He has gone bankrupt before. He did my pool and I have been hiring people to fix most of the problems. Some will be problems forever. Just dished out $2200 this summer and $2100 2 summers ago.

Here is a follow up.
I have not spoken to Josh in years. I posted my review Approx 4:00pm on Fri.

By 5:20pm Josh cantacted me on my cell phone and accused me of being Malicious.

I turned on my cell phone on Sat. There were 16 text messages from Josh.
He again accused me of being melicious. I find it interesting that he knew right away who had written the review but has no recolection of any problems.

In reading Josh's responses to other bad reviews, he accused each of us us of being malicious and/or slanderous.

Here's the reason I only wrote this review after a few years.
First of all I thought Josh/Lido was out of business. Each Spring I'm reminded of Lido/Josh as I deal with or incur additional charges to fix problems that have existed from the beginning due to design/ shoddy work.

Here are some of the issues.

The spill over spa lifted twice when rain water got under the spa. This would never have happened if the spa was ankored or put on a cement pad.

The back fill was not done properly. This causes the interlock to fall next to the pool. The solution would be to lift the interlock, dig up the area around the pool have it properly back filled or pour concrete.

After installing the liner it was discovered that chips of cement were left under the liner. Rather than empty the pool and lift the liner, Josh had his employee move the rocks with a screw driver. The liner was punctured in a number of spots and the liner leaked. Josh refused to replace the damaged brand new liner instead Josh instructed his employee to put silicone to plug up the holes. The holes are in the shallow end by the steps.
Silicone does not last without people walking on it.

Lido did not install the backwash pipe which was in the contract. Josh was quite angry that I insisted it be installed. The backwash pipe was not buried properly. It sticks out in a number of places on my lawn.

Lido did the cement pad for the cabana housing my pool equipment.
They did not put the heater on blocks. They positioned the pipes for the pool right in front of the heater so they blocked the heater access panel. The heating elements must be cleaned as preventative maintenance. Service men refused to work on my heater. The heater died after only 6yrs.

The filter is installed sideways so it's difficult to access the drain plug which is needed for pool closings.

The pool cleaner did not work. Josh did replaced the first one. However, the new one still didn't work (It wouldn't clean the shallow end). Josh said I needed to experiment with it to get it to clean my shallow end cleaned. I discovered the angle from my deep end to my shallow end is too drastic for most cleaners.

Some of the equipment installed was not the brand listed in the contract.

If Josh would like to rectify the problems. He can re-emburse me out of pocket expenses to fix the problems. Pay to fix problems still not rectified.

I wish someone had told me this when I was purchasing my pool.

The contract:

The pool company will ask for up to a 30% deposit when signing the contract. Give no more than 10%.

They will ask for as much as 20% when they dig the pool. Then up to 30% when they drop your equipment.
The hole will be dug in the 1st week. The equipment will be dropped off by the 2nd week. They have 80% of your money for only 20% of the job. It looks like you're well on schedule.

That's when it becomes hard to get in touch with your contactor and the job will linger. They know you can't go anywhere else because you've paid for 80% of the job with only 20% complete.

If the pool company is legitimate, they will accept a snall deposit with the balance upon completion. Hold back at least 20% upon completion. Remember if it's not in the contract they will not do it once they have your money.

Last response:
1) There are 18 reviews here 3 are negative 17% of people
responding have been unhappy with Lido. 100% of the
negative responses have been accused of malicious slander.
2) all my dealings were with Josh. He supervised all of the
construction and employees.
3) spring 2001 is 8yrs.
4) $7,400 was after reciving threats from Josh. We held back 10%
$3,500. Not enough.
5) The spa has always been winterized correctly with water left
in the spa.
FYI The cement pad has corrected the problem.
6) Josh was not pleased nor did he suggest his employee should use
a screw driver to move the stones under the liner. However, he
he did not want to empty the pool to do the job properly. He
also would not replace the liner after his employee put holes
in the brand new liner. He was satisfied with the silicone
solution.
7) There was no cabana when Josh built the pool. It was built after
the pool. The hoses and the heater were installed by Lido.
Very clearly the hoses obstructed the heater door.
8) Robot pool cleaners work well and can handle any bad slopes.
I paid $1,000.
9) Back fill is what is used to seal in your pool. It has nothing
to do with the interlock. However if it is done incorectly,
the back fill will sink and damage the interlock. I have this
problem only around the pool. The rest of the interlock is good.
10)Many phone calls were placed to Josh. His final response to me
was a threat of legal action to collect the final 10%.
11)I'm sure Josh has done some good pools.
Clearly he has also done some poor quality work. My
advice is to get as many recomendations as you can before
hiring a pool contractor. Ask the pool supply
stores, neighbors or even people who you spot have a pool. The
pool stores know all the contractors. The pool
contractors who reset the hot tub, made a cement pad and
installed the new heater were recomended from a pool store.
Very satisfied!

3 of 4 people found this review helpful.
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Company Response

Established since 1968, Lido Pools has secured a reputation within the industry for quality construction, innovative concepts and creative designs. We have won many national awards and the vast majority of our clients are very satisfied, so much so that we are 95% referral. We have done no advertising for over 15 years and sell out to capacity every year. We deliver a value added quality product, stand behind it vehemently and relish an opportunity to correct any shortfall.

In 2000, the principals entered into an agreement of sale and licensed the “Lido” trade entity to a purchaser for a 2 year trial period. During this period Lido Pools was a registered trade name that was operated by that purchaser, “Lido Industries Inc.” after which time it was to be re-negotiated pending the new entities ability to maintain the integrity that Lido had build up since their inception. I was an employee under contract for the “hand over” period and could not provide direction usurping the new owners. September 2000 to February 2002 is the timeframe involved, which in essence included the 2001 building season. The principals of this new regime opted to expand at a rate greater than they had the ability to maintain and the result was there were some issues. When it had become evident that “Lido Industries Inc” had these issues, the “Lido” trade entity licence was relinquished, resulting in the new regime deciding to dissolve their corporation. No other entity other than “Lido Industries Inc” has owned or controlled the Lido building company before or since that specific time frame. For the past 47 years, this 17 month period was the only time that the founding family did not have control of the entity.
Most all of these issues were minor with a couple that were moderate. The dissolution design included provisions for all of the clients to retain approximately double the amount of funds required to complete any outstanding issues. There were also provisions prohibiting the “Lido” trade entity from contacting the clients of “Lido Industries Inc” directly so unless they came to us after the re-acquisition was established we hadn't the ability to look after them. An unfortunate excerpt in our history but a valuable lesson learned.
Regarding Joel of Thornhill, we have not had one account of contact from him since 2001 until he had posted the review in Nov 09’. The review had contained inaccurate and incomplete information that in our opinion was libelous. We had contacted him firstly to enlighten him to our finding and to extend the opportunity for an evaluation to explore the possibility that there was in fact a bona fide complaint. He was quick to rewrite his original review excluding certain comments and declined our offer of evaluation. Certain important facts that Joel had neglected to include in his review:
• This pool was built in spring 2001 & was at the time of the review posting almost 9 years old, a few years old as initially described Joel claims that he wrote this review “only after a few years”. A few years, nine years, there is a difference & it is misleading.
• Joel had neglected to note that he never paid approx $7,400 remaining on the contract according to our records. Perhaps this outstanding balance was part of the reasoning as to why there was no contact from him over the past 9 years.
• Joel is not a pool professional & has only gathered snippets of comments made by what I can assume are the people that have worked on it over the past 9 years. This pool is located on Arnold Ave & is well known for being a low lying area susceptible to water. We have built many others in this neighbourhood, notably 2 just across & down the street that have their whole backyards underwater during heavy rain falls.
• Joel notes how we didn’t anchor the spa. It’s a fiberglass shell with expanding foam on the bottom; there are no hooks to anchor to. Installation includes putting it on a base. It’s simple physics, if the hydrostatic (water) pressure beneath the spa exceeds the counter balance of water contained within the spa itself, it will float. The manufacturer’s winterizing instructions note to empty the spa. We have developed a technique for winterizing these spas that includes refilling them over a membrane after the pipes have been prepared to provide the necessary counter balance. It is common knowledge within the industry that concrete and fiberglass pools should never be left empty and this spa is the same. It is our opinion that whoever winterized his spa did not provide for this factor and that lead to the lifting, not improper installation. If it had water in it, it never would have lifted. Even a heavy rain can lift them if overall conditions are not favourable and the spa water level is lower than ideal.
• Chips of cement beneath the liner; it is common in high water table areas that the liners can float in early spring time when the pool water level is low and the ground water high. This can lead to tiny particles migrating and this may have been the case here. The remedy is to remove the liner, clean and reset, not puncture holes and silicone. I know the difference and I would never authorize a fix as that. There were over 30 employees of the company and sales occupied 95% of my time. If the serviceman or other had elected to do that, I find that hard to believe but not having firsthand knowledge of that cannot affirm or deny.
• As for burying a backwash pipe; there was a phalanx of 50’ + trees boarding the entire east side where the pipe was instructed to be run. The attempt to minimize trauma to the root system resulted in the pipes not being as deep as he would have liked. With the tree protection laws in place currently, this would not be allowed at all.
• As for the plumbing on the filtration in the cabana; I’ll give him that, it had been redone because it was not the best but he also had us squeeze it into an area that was too tight so that he could maintain his cabana floor-plan.
• As for his pool slope, it’s NSPI code, so nothing wrong there.
• As for the pool cleaner, they were $400, they work on degree of randomness & get most places. They don’t guarantee that they clean everywhere perfectly. Even the $2500 ones don’t claim 100% success, they do what they do & that’s it. If there was an issue with the cleaner itself, it would be under warranty directly from the manufacturer.
• As for the interlock patio, we weren't even contracted to do it. Joel contracted this out to another source. Besides, it’s common knowledge that settling can occur over time, as well this case certainly could have been compromised by the existing water table.
• As for the payment schedule, the deposit is 15%, always has been, not 30% as Joel claims. Our contract is completely in line with all of the major players & in fact allows for a hold-back in excess of some of the biggest companies.
In conclusion, we had never heard back from him so how would we know he had any problems. He had a money amount withheld that surpassed what he claimed he paid out. Some of his problems are a result of uncontrolled water and age of the pool. Certainly we’d like to see this pool operating properly despite the circumstances and elapsed time. All he had to do is place one call to me to apprise me of his concerns & be reasonable as to solutions. Instead, there is no trial, only a conviction. As for percentages, there are 40 reviews, 3 negative, 1 relating to service that is completely erroneous, another that we took the fall for a referred landscaper. As far as a new build this review is the only one relating directly to us and it isn't us as pre 2000 & post 2002, it was us specifically the year 2001 when we did not own or control the company, the only excerpt in our history of over 47 years that we did not. To evaluate in an accurate context negative response is not 17%, it’s 2.5%. The reality of it is here the same as with any contractor, there are people that deserve to post negative reviews that haven’t and others that should post positive reviews that have yet to. It’s a matter of motivation and awareness. All of our responses are organic, we don’t instruct, they do on their own decision.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Lido Pools & Aquatic Services

Established since 1968, Lido has accumulated over four decades of knowledge and expertise specializing in the design and development of the greatest proven innovations in construction methods and components this industry has to offer. Our unique structural design is superior in strength, tried and tested for longevity and backed by the exclusive "Pool Elite Warranty Program", the most comprehensive guarantee available in the industry.

CATEGORIES
Swimming Pools, Spas & Hot Tubs
PRODUCTS
Builders, designers & renovators of fine quality vinyl lined swimming pools, gunite swimming pools & prefab fiberglass - composite swimming pools & spas. Retailer of all pool & spa related products.
SERVICES
General Contracting Services, Design & Build, Renovation & Repair (major & minor), Liner Installations, Salt/Chlorine Generators, Leak Detection, Seasonal Openings & Closings, Spas & Hot Tubs, Sales of all Products. Toronto's first Jandy Pro-Edge Dealer.
BRANDS
Jandy, Zodiac, Hayward, Sta-Rite, Raypack, Pac Fab, Pentair, Rheem, Polaris, Dolphin, Barracuda, Kreepy Krauly, Aqualamp, Waterways, Viking Pools, Leisure Pools (Fiberglass), Artesian Spas, Nespa all tiled Spas, Bradford Stainless Spas, Canadian Hot Tubs, Latham Plastics, City Fiberglass, Riverflow, Speck Pumps, Fogco Misters, Fire by Design Fire Features, Open Aire Enclosures.
STYLES
Lido Geometric Series, Lido Lagoon Series, Lido Ornate Series, Lido Abstract Series, Lido Freeform series, Lido Lap & Resistance Pools, Lido Special Access Pools, Lido Standard Series, Custom Roman, Contemporary Geometric, Free-Form Lagoon, Lido Lazy River Series.
SPECIALITIES
Synergistic approach to custom design of unique vinyl lined swimming pools, that capture the opulence & aesthetics of gunite pools and the affordability & longevity of vinyl lined pools. Custom design of geometric all tiled concrete pools.
WEBSITE
http://www.lidopools.com
YEAR ESTABLISHED
1968
NUMBER OF EMPLOYEES
15
MEMBERSHIPS
Pool & Hot Tub Council of Canada
LIABILITY INSURANCE
Yes
DIPLOMAS
CPO
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Ten Year & Lifetime Structural Warranties
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.