I contacted Josh at Lido Pools to quote on my backyard pool project. I had spoken to several other companies so had an idea of what I was looking for. Josh came in and made suggestions to customize my basic design to fit my irregular lot. He was the only person to explain how this would improve the look of the pool and the yard. He took the time to educate me and my wife on the different pools and manufactures. Every question he had an answer and a group of pictures that showed the results of the right and wrong way. He was professional and helpful. We arranged with Lido for an install date in mid fall. The work started on time with a very professional crew. All the crew took time to answer our questions as construction moved ahead. The project moved along quickly and Josh contacted me several times to let me know what was happening. The pool was completed on time but because of the cold weather was not able to be used until the spring.
Early in the spring Lido pools returned to open my pool. Josh took the time to inform me how each of the different systems worked and what I needed to do on a daily and weekly basis.
The first weekend I made a mistake and the water flow stopped. I called Lido pools expecting that I would get a call back on Monday to help correct my mistake. 30 minutes later I had Josh calling my cell phone to help walk me through correcting the problem. I was impressed with this level of service
I use Lido pools to open and close my pool every year. The staff have been professional and prompt every time. They even went out of their way to open my pool quietly one year so as not to disturb the neighbours graduation party ( they were impressed with this).
I am happy to recommend Lido Pools to friends and family. Josh has a lot of knowledge and some very interesting custom designs.