- Approximate cost of services:
- $440.00
Hi Ryan,
Thank you so much for taking the time to share your experience with us and the world. We are happy to help! I'm so glad you found us friendly and accommodating.
Custom Shower Glass for Guest Bathroom
Hi Nick,
Thanks for your feedback! We will continue to strive to make your experience with us an easy one. I'm so happy you loved working with us. Enjoy your shower. It turned out beautifully.
Fast, friendly, and professional
Hi Jeff,
Thanks for taking the time to write about your experience! I'm glad you found us helpful and efficient. For an even more streamlined experience next time try our mobile service. It's free with your insurance claim. Thanks again. We appreciate your business.
-Lindsay Gallo
Thanks so much for taking a moment to let us know how we did. It was a pleasure to work with you too. I hope you enjoy the clear view out of your new kitchen windows!
I'm so sorry to hear about your experience. This was a terrible oversight and is totally unacceptable. We have had team meetings in all our branches to discuss and improve our quality of work and customer care. We have implemented quarterly performance reviews for all team members and weekly team goals to make sure that NOVUS-quality service remains top of mind. Anthony, the manager of that location has reached out to you in the hopes of compensating you for your trouble but we haven't heard back. Please call us so we can sort this out. You can reach Anthony at 604-535-8852. We appreciate your letting us know of this incident.
Hi Lori,
Thank you for taking the time to let us know your feedback. My name is Lindsay. I'm one of the owners and the Regional Manager of NOVUS Glass in BC, our South Surrey store was formerly White Rock Glass where you purchased your tub door.
We generally do not recommend customers install their own shower door from us for some of the reasons you have outlined. You should have been advised of this at the time you purchased the tub door. I will review this with our staff at all locations in our next training session to make sure they are properly advising future customers of this.
To clarify, our products are NEVER used and sold as new. They are purchased from suppliers that do not sell to the public. Since their products are only sold to professional glass installers there is no need to include instructions or boxed packaging.
I'm terribly sorry that you felt the owner was rude to you. We genuinely hope everyone's experience with us is fantastic. If you are still in need of assistance please feel free to contact me at lindsay.gallo@novusglass.com and I'd be happy to help.
Hi Wendy,
Thank you for taking the time to let us know about your experience. This is obviously not acceptable. So we have made big changes! We replaced some staff and retrained our team since your last visit. We have also moved to a new space in the same complex which allows us to store customer pick up orders in a space far away from our work area which can produce a lot of glass dust. I hope you do try us out again. We are always working to improve and your feedback help makes us better. Thanks again for taking the time to let us know how we did.
Thanks for the review! I'm so glad you were happy with the window we installed for you. Please make sure that you NEVER wash your windows using a power washer. It almost always causes a break in the seal. Regardless, when our team returned to caulk your window free of charge, was the problem resolved? If not, please contact us again and we will be happy to take a look for you.
Bathroom Shower Door and Framed Mirror
Thank you for taking the time to write us a review. I'm pleased to hear you are happy with the work we did for you. Don't forget to follow us online on Instagram or Facebook @novusglassbc