How could a glass company not vacuum up the glass? Our entire truck has glass everywhere! Covering our 4yr old's car seat, chucks on the brand new Tonneau cover and all in the rear slider window tracks. This is UNACCEPTABLE! And their response, oh sorry about that. No offer to clean it or any kind of reconciliation for clearly an oversight.
- Approximate cost of services:
- $1,200.00
- Company Response
I'm so sorry to hear about your experience. This was a terrible oversight and is totally unacceptable. We have had team meetings in all our branches to discuss and improve our quality of work and customer care. We have implemented quarterly performance reviews for all team members and weekly team goals to make sure that NOVUS-quality service remains top of mind. Anthony, the manager of that location has reached out to you in the hopes of compensating you for your trouble but we haven't heard back. Please call us so we can sort this out. You can reach Anthony at 604-535-8852. We appreciate your letting us know of this incident.