Had an extra custom cupboard door I wanted a mirror mounted in to hang and match kitchen. Glass was warpy and had them re-do it twice before glass was good but in process they gouged up the wood on frame of my custom cupboard. Was on floor with no protective cover and covered in dust when I picked it up last time. I know its just a small job but will never return for future business based on this experience.
- Approximate cost of services:
- $22.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Wendy,
Thank you for taking the time to let us know about your experience. This is obviously not acceptable. So we have made big changes! We replaced some staff and retrained our team since your last visit. We have also moved to a new space in the same complex which allows us to store customer pick up orders in a space far away from our work area which can produce a lot of glass dust. I hope you do try us out again. We are always working to improve and your feedback help makes us better. Thanks again for taking the time to let us know how we did.