Whirlpool Canada

Our Whirlpool washer's broken after less than 2 years of use. Called them for repair and they didn't show up in the time range that they promised to come which was 4 hours. After waiting for almost 7 hours, he showed up. No apology or whatsoever. He kept blaming the big leak on the type of laundry soap and the amount of the soap we use and the way we clean etc., which turned out to be irrelevant to the cause in the end. 15 min of inspection after waiting for 7 hours we're charged fully. And what he concluded is that he can't fix it. It's better to buy a new Whirlpool washer which is more than $1000. That's how they do their business. Both their product and service are so rusty. NEVER go with Whirlpool. You're paying $$$$ only to get big stress.

We had purchased a Whirlpool dishwasher and it didn't drain a few times but my husband was able to fix. Then finally 4 months after purchase, the pump stopped working. I called Whirlpool and advised of problem. They took my info and advised a tech in our area would contact us between 24-48 hours to set appt. Within hours, the tech called and came to our residence the same day with replacement part. Found the problem was a chip off a dish had gotten into the pump and broke off a tooth. All fixed, no charge, excellent service!!!

This review is for the Whirlpool Parts (http://www.whirlpoolparts.ca/POL/index). Leaving aside the stove's lack of durability, the part purchase process, which should have posed no problems, was fiasco. Five days after ordering I called to inquire about the status of the order. I was told that the order was shipped and given a track number. Later I used the track number but it returned no results. In another call a couple of days later I was told that the order was shipped but lost (!). You'd think that $29.9 paid for shipping would provide reliable courier mail, but... pparently not. The funny thing is that when I requested a refund, the agent tried to convince me to re-submit the order by saying that "if it happened once it won't necessarily happen twice”. Right; as if after not being able to use the appliance for more than a week, I’d like to test that hypothesis.

We own a Cabrio Washer and Dryer. We have owned a number of different brands of washers and dryers over the years ( 4 children) Never have we been so disssatisfied with a product such as we are with the Cabrio. The washer method of barely filllig the tub up with water leaves half the clothes unwashed unless one puts it to the bulk cycle, then the tub gets filled right to the top with water. If one is not careful in how the laudry is placed in the tub, on the spin cycle the tub willl not be balanced causing the frum to bang against the wall of the washing machine.
The dryer is a nightmare too. The clothes get bunched up in the back of the drum on spinning causing only a portion of the clothes to dry, it will take up to 2 hours to dry a small amount of clothes, unless one is dilegent about constantly moving the clothes around as they spin. DO NOT BUY THIS PRODUCT YOU WILL BE VERY UNHAPPY>

Called an appliance repair store to have some one come out to repair my 2 year old Whirlpool dryer. They had Whirlpool send out a technician.. The tech was at my home for 5 minutes. He told me I needed a dryer kit and that my duct work needed to be cleaned.
He could come back with the kit. I called Whirlpool's parts distributor and was told that there was no dryer kit available for my model. Thus I called a different repair shop and they came with all the rollers and a belt that could be required as per the original techs analysis.. All the parts were installed and the problem still existed. This tech couldn't figure out the problem either.... No Charge but Whirlpool's original Contractor was paid by them and they sent a collection agency after me for the service call.
I shouldn't have to pay for a service call to repair my dryer if the diagnosis was wrong and the repair didn't happen! Their customer service is the WORST I have ever experienced as a consumer. This is my second night mare with them. First time was a top of the line KItchen Aid Stove top. I didn't know that Whirlpool owns them along with numerous other brands.... BUYER BEWARE!

Worst customer service purchased an ikea induction cooktop made by whirlpool. Installed it three months ago and it stop working called ikea and they washed their hands and pointed me to Whirlpool. I called whirlpool on Wednesday and everything seemed oK for a Friday repair.. Friday came the repair guy (Scott) Call me and did his diagnostics over the phone WOW i took a day off of work for this he told me they would order the part and be by next Thursday to install and fix I called on Wednesday Dec 16 the day before the repair I was concerned that no one followed up to let me know when they will be by.. Called Scott he told me to call whirlpool WOW I called whirlpool they told me to call the repair rep.. After raising my voice they told me the parts are on back order with no clear delivery date.. WOW one week before Christmas iI have no stove no knowing when it will be repaired. Never buy Whirlpool and I am never buying an appliance from IKEA ever again.. Government need to step in and hold these people accountable

Front loader Duet purchased new in 2011. Model # WFW94770WW01. Only 4 years and had service come in as it stopped spinning. Cost $100.56 service call and 5 minutes to tell me motor is fried and bearings gone. And we are lucky it didn't burn the house down as a fire had started inside. Great house is still standing. Cost to fix. Estimated $1000. This machine is only 4 years old and was not cheap. Called Whirlpool and all I got was "we sorry to hear about that and we will note your concern". Will not be purchasing expensive garbage from Whirlpool or any affiliated company again.

top load washer bought in 2013, lid lock failed ($117 tax added) and then main computer failed ($418 tax included)...paid $100 to be told by technician to drop the washer on the side of the road...and get another one, because in his opinion, they were a piece of junk not worth putting more money into it...contacted whirlpool for repairs and told nothing will be done because over 1 year warranty...called consumer protection in Quebec and told whirlpool is frequent target of complaints and they have to abide by 5 year legal warranty in Quebec...reminded whirlpool about Quebec 5 yrs warranty, then contacted by the chief consumer care staff who now informs me that whirlpool will pay for parts but not labor...the question is, does Whirlpool knows about the legal warranties in some state and provinces but willfully mislead consumers into believing there is only their, obviously woefully inadequate 1 year warranty?

Our washing machine is getting clothes's trapped and producing friction causing excessive and heavy smoke from the drum. Our dryer has a random bolt/screw in the drum that catches and tears clothes. Contacted Whirpool on September 15/15 with my concerns. I was advised that I would need to pay $89 for the visit and $25 per 15 minutes for diagnosis of the machines! Absolutely ridiculous that 2 machines that are a potential FIRE hazard is now going to cost me hundreds of dollars.

We had a problem with our built in Kitchenaide refrigerator. Granted it was almost 10 years old. We called Whirlpool and they told us to call HARGTA in Mississauga. The technician came out in 2 business days and right away knew what the problem was. It was a faulty board and fan. The fan was still available but the board could be discontinued. After a few days of trying to get an answer, we found out that the board would have to be taken out and sent away to be rebuilt. I did receive an email finally from the customer service manager that Merv will look after this. After 5 weeks and the fridge getting noisier and the food on the brink of spoiling we decided to go ahead and purchase a Samsung refrigerator from Lowes. I will not buy Whirlpool again if it means that I have to deal with HARGTA as the authorized repair dealer. I never did speak with Merv. If they had no interest in repairing the fridge, then let us know. Don't let us stew about it.