Whirlpool Canada

Appalling quality, I am furious. Machine is larger size model and yet you can barely wash a full set of sheets from a double bed (fitted sheet, flat and two pillow cases). It is eco-friendly, which I conceptually agree with, but so little water fills the barrel that you literally have to add water or do many more loads than in a decent machine, so there is no environmental benefit. If you put more than a tiny quantity of laundry in it, items will sit on the top dry!!!

The agitation is weak, as is the system which removes water. Basically all our laundry has been covered in lint from day one, which again necessitates multiple washes to get dark things clean. So another fail on the enviro-front. Frankly, this machines deserves a consumer lawsuit it is so inadequate in its ability to meet advertised functionality. Any store with any integrity should not be selling it. I complained to the store from which we bought it (Coast Wholesale Appliances), but they refuse to do anything.

I posted a review on the US Whirlpool site, but they removed it because as non-US resident I am barred from posting reviews. They directed me to the Canadian site, but it does not appear to host reviews.

Bought kitchenaid microwave just under 2 years ago and had problems with the switches. Service call to Whirlpool in which twice was a no show. Complained and Whirlpool covered the diagnosis fee. Whirlpool quoted labor was $29 for every 15mins but was charged for $116 for the 15min labor. Whirlpool said the difference was for service call fee which Whirlpool did not mention.

Waiting time to get through to a customer service is almost 1hr.

1 starI moved to a new condo with a whirlpool washer and dryer. The washer broke down showing an "A10" error code 3 months into purchase. There was no mention of it in the manual. I looked it up on youtube and figured out that the drain needs to be unplugged. My wife and I did that (wasn't easy at all), then a week after same thing. Drained it again but them it broke down 5 mins after. Called the whirlpool and they scheduled someone to come take a look at it. My wife took a day off work for the technician to come. They were supposed to come 8-12, called them back at 12:30 they said the technician hurt his back and they are just calling the customers now to inform them "After the appointment is scheduled". Absolute garbage of company (product quality and customer service". The only reason I have to deal with them is because my landlord chose to buy their products. I personally would avoid dealing with this company at all costs.

Congratulations Whirlpool Canada, your poor level of customer service now ranks higher than Rogers and I didn't think that was possible!
From Customer Service agents who only know how to speak like Parrots and continually say "I'm sorry you had this experience " to making misrepresentations about service calls, if you enjoy being frustrated at every level, you've found the right company! Had I known then, what I know today, I'd never had purchased any appliance associated with this company.

I bought a Kitchen Aid slide in range with a ceramic glass top in April of 2017. Model number YKSEB900EWH. My previous stove was a GE Profile with the same top and I had it for approx. 17 years with no issues. After less than 2 months, my new Kitchen Aid developed a white spot on the glass top on the bottoms left front element. I called customer service and since it was over 30 days they said they cannot do anything for improper cleaning of the appliance. I finally managed to book a service call and the company called to ask for a picture before they came out which I sent to them. The day of the service call came and went and when I called Kitchen Aid customer service they said the service company called it improper cleaning and they cannot help me any further. How can I have the same top on another stove for 17 years with no issues and now this is happening after less than 2 months ?? Customer service then offered me $200 to keep quiet and go away . I have even purchased extended warranty on the appliance which does not cover " improper cleaning" according to them. How can this be improper cleaning??? It has never happened over the past 17 years.

Microwave required 2 technicians to come to repair. First appointment they cancelled due to technician being ill. Second appointment they only scheduled 1 technician in error so they had to cancel 2nd appointment. I now have taken off 2 days off work and they still want to charge me full price. The problem with appliance was a year ago and they still want to charge full price. They don't care that customers take time off work and offe no compensation. Had kitchen aid appliances before and all of them in less then 5 years don't work. NEVER purchase kitchen aid appliances.

We have a Whirlpool dryer and it suddenly stopped working. The drum would spin but there is no heat. I googled and watched YouTube related to the issue. Tried the suggestions offered but still did not work. So I ended up calling the 1-800 “customer interaction centre” number. A service appointment was booked and the representative explained to me the cost of the initial visit ($89) and that I will be informed of the total cost of the repair and labour for me to make a decision.

The Day of the Appointment:
Firstly, in today’s world, I do not understand how a company can still give you a service visit window of 8am to 4pm! Most companies recognize the importance of customer experience and have narrowed that time frame. One of our family members had to take a day off work to wait for this appointment. A Whirlpool technician (not third party) arrived and spent less than 10 minutes in diagnosing the problem. We were told the computer board had to be replaced. It was only after we probed for the cost, he gave an estimate of ~$250. He said he has to order the part and will have to come back. We were not provided with a quote of how much the actual repair will be (parts & labour, etc.) and there is nothing in writing.

So the next day, I called the 1-800 number back and reported that I was not provided with sufficient information and that I did not consent to proceeding with the repair. The representative repeatedly told me that she was unable to tell me how long the repair would be and could only say that it is $29 every 15 minutes. However, she said she could tell me how much the parts were (I can only assume that the information had been entered into their computer system by the technician). She said that we needed 3 parts and the total is $478. I was upset by the fact that the technician was not forthcoming with the information and misled me. I asked to speak with a supervisor.

From the supervisor, I found out that it is not Whirlpool’s standard to provide customers with a written quote. And when I asked whether it is also a standard that their technician should inform the customer the details of the repair, he could not answer the question. The only thing he could offer was to ‘email’ the technician to get the information on parts and expected labour. I have yet to receive anything from the technician, the supervisor, or Whirlpool and there is no follow up.

I am extremely disappointed (and angry) with this experience and I would never purchase a Whirlpool or its associated brands again. Overall, my impression of Whirlpool Service is arrogance, dishonesty, unprofessional, and a complete lack of sense of customer service.

I bought a top of the line kitchen oven from IKEA for my kitchen that was being renovated. Our contractor damaged a door latch so I called Whirlpool Canada to have it replaced. They sent a technician who charged me over $100 to tell me that the door latch needed replacement, even though that was the whole reason I called. Door latch only was replaced after a second visit. A Toronto Appliance Service technician came to our home, waited outside the house for 15 minutes and then rang to have the part replaced in 15 minutes. I was charged for a full hour of work. Had to call them to ask for a refund. Horrible experience, never buying an appliance again from IKEA or with the Whirlpool brand.

I have had my Jenn-Air fridge for about 10 years. About 4 years ago we had a problem with our ice maker. It took them 2 months to finally resolve the issue, what with no-show appointments, parts on order and service tech's ineptitude. About 2 1/2 years ago we had a problem with the evaporator which is supposed to extract the moisture out of the freezer. It took a few visits to get it changed. Total cost - $533.24.

This January we started hearing the same noises we had when we had the evaporator issue before. I called for service & complained that this was the same issue I had previously had. A tech came and took apart the fridge, cleaned up the evaporator and then put it back together, no charge. I asked why he hadn't put in a new evaporator. He said they should last the life of the fridge.

The noise came back a few weeks later. Whirlpool sent 2 techs and replaced the evaporator again! $420.60! One of the techs said these things were poorly designed. No kidding!

Never again!

Sent to Goeman's as Whirlpool has no email address :

We bought this Whirlpool dishwasher #WDT910SSYM from Goeman’s in Stoney Creek on March, 24, 2012 for $707. It began to give us problems back in October of 2016 … so just a little over the 4 year insurance protection program time frame.

The problem at that time was a broken rollout basket adjustment device on the top level of the basket, which was obviously a problem that Whirlpool was familiar with as they (Whirlpool Customer Service) immediately knew of the issue as I launched into my explanation.) The cost to us was about $90.

It was also apparent that this problem was wide spread, in that when the “brackets” arrived, Whirlpool had switched from the cheap plastic bracket device to a metal one.

Then just last month the unit started to leak. The repair service person we called said that he was familiar with the unit’s problem, which was an issue of the washer motor mechanism having to move up and down so the washer bearing wears out …. and that this problem would cost us $250 for the part and the same amount for 2 hours of labour. Plus $87 for his time to diagnose the problem.

FYI, we use the dishwasher only every 2nd of 3rd days, so as the dishwasher is just over 4 years old we are very disappoint in the Brand. Particularly as we have had other brands that seems to last forever.

We are also sure that there is little that you can do to help us. BUT we wanted to make you aware of this very poor quality product as it now reflects on you reputation …. and it certainly colours our consideration of both Whirlpool and Goemans for future purchases of the various lines you carry.

I will also send a copy of this email to Whirlpool but it would sure carry more weight if you did the same thing.

yours truly Carol and Allen Jones, 341 Pepper Drive, Burlington Ontario L7R-3C8 647-274-4973 cell