Whirlpool Canada

Sent to Goeman's as Whirlpool has no email address :

We bought this Whirlpool dishwasher #WDT910SSYM from Goeman’s in Stoney Creek on March, 24, 2012 for $707. It began to give us problems back in October of 2016 … so just a little over the 4 year insurance protection program time frame.

The problem at that time was a broken rollout basket adjustment device on the top level of the basket, which was obviously a problem that Whirlpool was familiar with as they (Whirlpool Customer Service) immediately knew of the issue as I launched into my explanation.) The cost to us was about $90.

It was also apparent that this problem was wide spread, in that when the “brackets” arrived, Whirlpool had switched from the cheap plastic bracket device to a metal one.

Then just last month the unit started to leak. The repair service person we called said that he was familiar with the unit’s problem, which was an issue of the washer motor mechanism having to move up and down so the washer bearing wears out …. and that this problem would cost us $250 for the part and the same amount for 2 hours of labour. Plus $87 for his time to diagnose the problem.

FYI, we use the dishwasher only every 2nd of 3rd days, so as the dishwasher is just over 4 years old we are very disappoint in the Brand. Particularly as we have had other brands that seems to last forever.

We are also sure that there is little that you can do to help us. BUT we wanted to make you aware of this very poor quality product as it now reflects on you reputation …. and it certainly colours our consideration of both Whirlpool and Goemans for future purchases of the various lines you carry.

I will also send a copy of this email to Whirlpool but it would sure carry more weight if you did the same thing.

yours truly Carol and Allen Jones, 341 Pepper Drive, Burlington Ontario L7R-3C8 647-274-4973 cell