AJ in Burlington

Sent to Goeman's as Whirlpool has no email address : We bought this Whirlpool dishwasher #WDT910SSYM from Goeman’s in Stoney Creek on March, 24, 2012 for $707. It began to give us problems back in October of 2016 … so just a little over the 4 year insurance protection program time frame. The problem at that time was a broken rollout basket adjustment device on the top level of the basket, which was obviously a problem that Whirlpool was familiar with as they (Whirlpool Customer Service) immediately knew of the issue as I launched into my explanation.) The cost to us was about $90. It was also apparent that this problem was wide spread, in that when the “brackets” arrived, Whirlpool had switched from the cheap plastic bracket device to a metal one. Then just last month the unit started to leak. The repair service person we called said that he was familiar with the unit’s problem, which was an issue of the washer motor mechanism having to move up and down so the washer bearing wears out …. and that this problem would cost us $250 for the part and the same amount for 2 hours of labour. Plus $87 for his time to diagnose the problem. FYI, we use the dishwasher only every 2nd of 3rd days, so as the dishwasher is just over 4 years old we are very disappoint in the Brand. Particularly as we have had other brands that seems to last forever. We are also sure that there is little that you can do to help us. BUT we wanted to make you aware of this very poor quality product as it now reflects on you reputation …. and it certainly colours our consideration of both Whirlpool and Goemans for future purchases of the various lines you carry. I will also send a copy of this email to Whirlpool but it would sure carry more weight if you did the same thing. yours truly Carol and Allen Jones, 341 Pepper Drive, Burlington Ontario L7R-3C8 647-274-4973 cell

Bob, In a word 'excellent'. In two words "just excellent'. So if you'd like please feel free to use us as a reference. allen@ whitingandholmes.com is the preferred way to contact me. As to background for interested customers of your service, we had just moved into a buy down, smaller home in preparation for retirement, only to realize that the bungalow needed a lot more work than we had originally thought. It also became obvious that it would take way more time than we were prepared to spend to fix it up ourselves. So we called a few contractors and had some quotes and almost by "happenstance" came across your website. We liked the fact that it was a dad and son team and that you had been in business for a long time. The fact that you showed up on the appointment day; on time, listen well and had some creative ideas worked in your favour. Particularly, in the context of us not wanting to spend a lot of money on a basement bathroom. The references you supplied also confirmed our thoughts as to your talents, And they supported our a sense of the "real value" for the money that you guys would provide, particularly as you were not the least expensive of the folks we had contacted. So we hired you to simply redo the basement bathroom (which turned into a gut). That bathroom (toilet, shower and vanity, plus all the walls, ceiling with pot lights and a vent fan, plus a porcelain tiled floor) turned out really well. And you did your best to stay within budget given all the "gut work" you had to do, which was appreciated. We then asked you to rebuild the basement bedroom. Again very, very pleased. The kitchen floor was next - take up old ceramic tiles and badly done subfloor. Replace them with a cement subfloor, lay porcelain tiles with a tight grout line. And that too looks really good. We then asked you to put porcelain tiles on the basement laundry room I was building and that looks excellent, particularly as the cement floor was not level. Finally, we needed your talents to gut and redo the main floor bathroom, which considering all that had to be done turned out to be just incredible ... and Jason, had some excellent ideas for this bathroom and for that mater all the rooms you guys worked on. So please use us as a reference. It would be an hounour. And my wife loves you guys.