Washer - hot water enters on a cold cycle and vice versa
The building where I purchased 2.5 years ago has all Whirpool appliances. Recently, in September 2011, there has been an issue identified with the washer where hot water enters when the cold cycle is selected and vice versa. So I called the company to schedule an appointment, which cost me 100 dollars! When I spoke with the customer service manager he refused to budge on the price even though most machines in my building are defective and the issue was identified in June 2008 on a service pointer sheet!!! So Whirlpool was selling defective machines; and because I didn't contact them within their measly 1 year warranty I gotta pay.
On an unrelated incident, 2 years ago I had scheduled an appointment with them to take a look at my stove/oven, the guy never showed up (and I took time off work to wait for the technician) nor did I get a call from the subcontractor technician or Whirlpool!
When I mentioned this incident to the customer service manager, the response I got was: "we can't control other people's actions, maam".
I guess following up with the customer makes too much sense.
I then asked if I can have the phone number of the business that they will use as a subcontractor to take a look at my washer. No can do.
All in all, this is the last time I will ever buy Whirlpool. What a joke.
- Approximate cost of services:
- $100.00