I purchased a sectional couch there in Sept '09. Few months ago I noticed that it started fading from black to orangey-rusty-brown. I called Scandesigns and asked what they can do for me at this point. One of their guys came over to my place to take a look and basically told me that their warranty only covers a year and that there was nothing they could do at this point. He did admit "it was probably the dye in the fabric". OK so far. The conversation turned progressively unprofessional when all of a sudden he started blaming the fading on my cat (?). After I told him that I want to get rid of this couch he told me it still looked OK, and that I could probably put it on Craigslist and get some money for it.
Then he asked "what do you want us to do?" I said that I want some kind of retribution back. The only thing he offered was a discount (didn't say what kind) on my next purchase. Next, when I told him that given the way I have been treated, I don't want to buy anything there, he said that this is one of their lower prices pieces and that more expensive pieces are better quality.
I am not going to add any more detail at this point, but it is clear to me that this place is after one purchase, and once you paid them, they don't care what happens to you next. Ironically, none of the couches I have ever had faded. My last couch from ..gasp IKEA, didn't fade after 5 years in direct sunlight!
They also basically told me that I bought their cheap junk and so bad so sad. By the way the couch cost me $1500, while not top price, it is hardly cheap. And I don't care that some guy from this store thinks it's OK for a 1500 product to change color in 1.5 years. It's not.
Bottom line, if you do like their stuff, research the manufacturer prior to purchasing, because once you made the purchase and something goes wrong, you are on your own and out of money you just spent. This is a one-time purchase place.
EDITED:
One thing I would like to clarify for anyone who is reading this. Yes, materials fade, and corduroy especially fades, I actually like the faded look with one condition: IT STAYS THE SAME COLOR. SO black would fade to dark gray, NOT BROWN.
The company's response below utterly disregarded this even though their guy said that it was "something in the dye" and admitted that spots were a different color. The response not only shows lack of "standing behind your products" but also ignorance towards their customer and all too ready "it's wear and tear" excuse. From all their words below, the bottom line is that according to their logic it's OK to have black couch with rusty brown spots after 1.5 years of use. If you want peace of mind, "buy our warranty". By the way, no warranty information was mentioned to me when I was buying the sectional, so basically, customers whose furniture has defects are on their own after 1.5 years of purchase. 1 year is OK, 1.5 - you are out of luck. I think I would seek my piece of mind elsewhere.
