I used this moving company when I moved from my condo to a house, and needed to put some extra things in a storage locker; I chose Two Small Men With Big Hearts to do just the move into the storage locker.
I booked about 2 months ahead, and the person I spoke to did a bit of 'dealing', waived the fuel tax and gave me a price, to which was below the other quotes I had received, so I agreed.
The day of the move came, and at 9:00 when no one had showed (we were booked for 8am) of course I called. I got an apology and assurance the crew was on their way. When they arrived, this was not a professional moving crew, it was two teenagers with no supervision. This was not what I was promised, so called AGAIN. 6 hours later (I had to be at home in case they showed up) 2 guys finally arrived and were in a foul mood. The entire experience was horrible, they broke a table, a mirror and scratched another table, and ended with 'forgetting' the discounts that had been told to me. The kicker- I forgot to get my receipt, and went over to their truck where they were sitting smoking a joint. I can usually find some positive redeeming quality in a company and never write a flat our horrible review, however this is an exception: I would NEVER recommend this moving company.
- Company Response
I am so sorry to hear you had a bad experience with our company Two Small Men with Big Hearts Moving. We are currently under new management, and dont know what happened years ago. Please take the time to see some of our more recent reviews on Homestars and Google.
Two Small Men with Big Hearts Moving, making friends one move at a time.