Two Small Men With Big Hearts

Moving & Storage
Toronto ON
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Moving & Storage
Two Small Men With Big Hearts
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79%

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Reviews for Two Small Men With Big Hearts

Average customer rating:
8 10 (173 reviews)

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Dawn in London
Dawn in London
1 review London, ON
0/10

Moved a small one bedroom apartment

A horrific experience with almost all my furniture damaged and incompetent staff which they refuse to be responsible for. They deceived me about an insurance claim and refuse to pay for my tv which was dropped and broken. It took four hours for them to load 16 items and thirty four boxes. Do not hire this company with no hearts, ethics or compassion for a senior who doesnt have money or anyone to help them. As far as their response goes, they just make stuff up as they go along, not honest. I dont know how they got 34 items. I had 16 items and 34 boxes. Also, they came back the next day to put my bed together properly and while they were here I told them to take the tv. They broke it, they can dispose of it. Again, they refuse responsibility. A lot of stuff I loaded in my car because they were so slow. I paid $185 an hour so if thats a discount , then what is the regular price? The driver told me that hed only had two hours sleep and it was the helpers second day on the job. The helper was in no shape to do the work and proceeded to whine, spend most of the time texting taking breaks and both of them sitting in the truck. I have witnesses to that. The only thing I signed was the bill when I paid. If thats an insurance waiver I wasnt aware. Who is going to say yeah you broke and damaged most of my stuff and overcharged me but its okay? When I was called for more money I was told that they couldnt do an insurance claim unless I paid. I paid and they didnt do a claim. They knew how upset I was all the damages, especially the tv. I was told it would take ten to fifteen days for the insurance claim. When I told them I wasnt willing to be without a tv for that long and was buying one they said by all means. No one ever said the tv wasnt covered and an insurance claim was never made. Not only am I out the money for the tv, I also have extensive damages that a few hundred dollars wont come close to fixing. I paid $1,749 for the move and $595 for the tv so Ive still paid $1,719. Why should I be responsible for their staff? It wasnt the stairs or elevator but incompetent staff that was the problem.

Approximate cost of services:
$1,719.00
1 of 1 people found this review helpful.
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Company Response

Hi Dawn,

Again, I am deeply sorry to hear you were not happy with the services you received from our staff/crews for your move back at the end of March, 2022 in London ON.

Your original complaint from April 2022 has been responded to on multiple occasions, on multiple platforms. Thank you for giving me the opportunity to address your concerns again.

You were originally booked with a 3 man crew. Unfortunately due to Covid, we had a staff shortage that day and you only received a 2 man crew which was reflected in the discounted hourly rate you received. In your original complaint you were not satisfied with only having 2 movers due to the size of your item list, which exceeded 35 + items. I am unsure of where the new count of 16 items came from?

Definitely a 3rd man would have been beneficial for your move. A full 1 bedroom apartment with 35 + items as well as boxes going from a walk-up to an apartment with an elevator can take time.

Again I apologize that you did not receive the red carpet service you deserved. To try and resolve the situation, at the end of your move hours were discounted off your final invoice for a total discount of $313.57. This was to compensate for the staffing issues that day.

As per the damage to your T.V.
You were sent your confirmation email prior to your move which also included our industry standard insurance. You were asked to thoroughly review this information including the insurance, as it was all imperative to your move. "Electronics are not covered under insurance unless in their original box", "Please have your electronics and musical instruments professionally prepared for moving beforehand." You also signed the damage waiver form on move day which also states this, which I sent you a copy via email.
Under the circumstances and the issues you had with your move we still then sent you another refund of $600.00 in the form of a cheque, which you cashed. As well as, we sent a crew out free of charge the following day to remove your old T.V.
You have had a total discount of $913.57. A few days later you emailed me stating that you demand another $500.00 or you were going to leave bad reviews on the BBB website and Google Reviews and contact the media. These threats started 4 months ago, and I am sorry we have not been able to come to a resolution with you, since then.

If you would like to contact me directly to discuss this further please reach out to our office. We are at your service and always strive for the best customer service we can provide.

Regards,
Mary Mayo
Operations Manager
Two Small Men with Big Hearts Moving London ON
519-666-3600

Shiraz from St. Catharines
Shiraz from St. Catharines
2 reviews Vaughan, ON
10/10

Local move

Used Two Small Men for my local move in Woodbridge last month. They showed up early on moving day and were finished earlier than expected.

Huge thank you to the 2 movers who helped me take apart my ping pong table as I was unable to do it myself. Love the above and beyond customer service.

Very happy with this moving company and would certainly recommend to a friend

Approximate cost of services:
$1,500.00
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Private User
Private User
Private User reviews Toronto, ON
10/10

Office move

Very quick workers. Professional and friendly. Eager to please. Cautious with our items. Arrived early and worked well together. Disassembled and reassembled desks for us. Would recommend them.

Approximate cost of services:
$1,500.00
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Private User
Private User
0 reviews Vaughan, ON
10/10

Fantastic guys

Great guys. On time and work done in a safe timely manner.

Would definitely recommend

Approximate cost of services:
$1,500.00
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Company Response

Thank you so much for your kind words, it was a pleasure to help you with your move.
Barb

Private User
Private User
Private User reviews Caledon, ON
10/10

Moving services

Our move went extremely well with two small men! The team was ready to go at the designated time and location and ensured all our belongings were well wrapped and taken care of. They were efficient and speedy which made the move very seamless! We would highly recommend them for any move...thank you!

Approximate cost of services:
$1,500.00
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Company Response

Thank you for your review, we appreciate your kind words and are glad to hear that your experience with us was a positive one! We look forward to working with you in the future.

Pauline in St. Thomas
Pauline in St. Thomas
1 review St. Thomas, ON
10/10

Move from Mississauga ON to London ON

A Great BIG Thanks to you/the men that moved us.If we ever decide to move again; it will be with your company.They arrived on time.After a fantastic pack job they drove direct to London/no lunch.
They were both hardworking men/meticulous/wore their masks/respectful of us and our things.
They made the move an absolute pleasure...yes, that is right!
I would 100% recommend your company. The Kennedy Family

Approximate cost of services:
$1,300.00
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Company Response

Thank you for your kind words Pauline. We are glad to hear that your experience with us was a positive one. We look forward to working with you in the future!

Charlie
Charlie
0 reviews Vaughan, ON
10/10

Professional and efficient

My family referred this company to me after they had a very good experience with their move. They were on time and made everything so easy for us, it was definitely worth it to not have the stress of moving. Sam and Alex were very knowledgeable and made us feel very comfortable. I was reading other moving company reviews and there are so many things that can go wrong and I am so happy our move was flawless!! I highly recommend this company, they have a wonderful team of people that actually care! Great job guys!

Approximate cost of services:
$1,400.00
1 of 1 people found this review helpful.
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Company Response

We are glad to hear that your experience was a positive one!
Thank you for your review and we look forward to working with you in the future.

Njegos Sanja
Njegos Sanja
1 review Toronto, ON
10/10

Moving service

We were very impressed with the service provided by Sam and Alex. The team was very considerate in ensuring our items weren’t damaged during the move, which was very important to us. They were punctual on arrival, very receptive and had a great attitude in general. Would definitely recommend to anyone moving in Mississauga.

Approximate cost of services:
$1,100.00
1 of 1 people found this review helpful.
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Company Response

Thank you for taking the time to send us your review!
We look forward to serving you again in the future.

Private User
Private User
Private User reviews Toronto, ON
10/10

Moving services - Mississauga

These guys are great. They are super professional and reliable. They make the moving process smooth and easy. I would 100% recommend to anyone that’s in need of moving services.

Approximate cost of services:
$1,300.00
1 of 1 people found this review helpful.
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Company Response

Thank you so much for your review!
We look forward to serving you in the future.

Private User
Private User
Private User reviews Toronto, ON
10/10

Moving

These guys are very professional and careful with your stuff, definitely would recommend. Communication and transaction was smooth and effortless. I look forward to contacting them again for any of my future moves.

Approximate cost of services:
$400.00
1 of 1 people found this review helpful.
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Company Response

We appreciate your kind words! Thank you for your review and we look forward to working with you in the future.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Two Small Men With Big Hearts

Two Small Men With Big Hearts Moving is one of Canada's largest network of independent moving companies . Our goal is to provide a top level of moving service anywhere in Canada at a competitive price. This will ensure stable, steady growth and make us a force in the future. We offer local and long distance moving services for homes, apartments & offices within Canada.

Kingston movers ray@moving.ca 613-549-1888 or 613-968-9097
Oshawa movers (Durham region) toronto@moving.ca 905-665-6404
Greater Toronto movers toronto@moving.ca 416-663-6300
York Region movers toronto@moving.ca 905-761-7488
Barrie movers toronto@moving.ca 905-841-9210 or 705-722-9970
Mississauga movers sam@moving.ca 905-272-9310
Kitchener Waterloo movers danmayo@moving.ca 519-748-1117
Hamilton movers (Burlington) kyle@moving.ca 905-524-3278
London movers danmayo@moving.ca 519-666-3600

Some services that we provide are, local moving, Long Haul, long distance moving, National and International Moving for Residential, Office and Commercial Moves.

CATEGORIES
Moving & Storage
PRODUCTS
Packing Services available.
SERVICES
Local moving, Long distance moving, National and International Moving for Residential, Office and Commercial Moves.
WEBSITE
http://www.moving.ca
YEAR ESTABLISHED
32
NUMBER OF EMPLOYEES
80
PAYMENT METHOD
Visa, Mastercard, Cash, Etransfer
MEMBERSHIPS
BBB, Consumers Choice Award
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
Please call for a free estimate.
BONDED
Yes
WRITTEN CONTRACT
Yes
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